Dignity Hospice
A hospice in Richardson, Texas 75080
1701 North Collins Blvd Ste 2100, Richardson, Texas 75080. (972) 997-5941.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 10 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
10 deficiencies cited in the last three years
The middle of the 91 hospices serving ZIP code 75080 had 3.
The last inspection on record was on Dec 17, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
10 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Dec 17, 2025: reaccreditation inspection by the Accreditation Commission for Health Care10 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 109 words
“Upon patient record review, 1 of 19 (Patient #2) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 2: The medication list recorded, “Oxygen 2-4 liters per minute as needed for SOB.” There was no further documented evidence found of clarification as to the delivery method of oxygen, whether nasal cannula or via face mask.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 123 words
“Upon patient record review, 1 of 19 (Patient #10) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient 10: The LPN documented, “a small 1cm x 1cm opening at the center of the hematoma was cleansed, and the dressing was changed.” at the 12/15/25 visit. The plan of care contained no problem, goal, or interventions related to this wound or any care to be provided.”
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Content of plan of care (42 CFR 418.56(c)(2))
The inspectors’ words, 183 words
“Upon patient record review, 2 of 19 (Patient #6, 18) did not have evidence the plan of care must includes all services necessary for the palliation and management of the terminal illness and related conditions, including the following: • A detailed statement of the scope and frequency of services necessary to meet the specific patient and family needs • The IDG demonstrates a proactive approach in developing each patient’s plan of care by planning ahead for anticipated patient changes and needs. Decisions should reflect the patient/family preferences rather than be solely a response to a crisis. Patient 6: The plan of care recorded current frequency assignment for Spiritual Care was recorded as, “2 PRN visits every 7 days” and the LPN frequency assignment as, “2 PRN visits every 7 days.” There is no further documented evidence of a routine frequency of the disciplines to meet the patient needs. Patient 18: The plan of care recorded the current frequency assignment for LPN as, “2 PRN visits every 7 days.” There is no further documented evidence of a routine frequency required to meet patient needs.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Upon patient record review, 1 of 19 (Patient #2) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 2: The plan of care effective 11/26/25 recorded, “Oxygen 2 -4 liters per minute as needed for SOB.” There was no further documented evidence found of clarification as to the delivery method of oxygen, whether nasal cannula or via face mask.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon client record review, 1 of 19 (Patient #1) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient 1: The plan of care effective 10/11/25 records Chaplain frequency as 1 x monthly and 4 PRN visits for spiritual needs. The chaplain completed visits on 11/01/25, 11/13/25, and 11/26/25. These visits were all indicated as “routine” with no documented evidence of the need or request for a PRN visit.”
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In-service training (42 CFR 418.76(d))
“Upon personnel record review, 1 of 13 (Personnel # 2) did not have evidence in the personnel file that the hospice aide had received at least l2 hours of in-service training during each 12-month period. In-service training may occur while an aide is furnishing care to a patient. Personnel #2: The aide education record showed documentation of completed education modules with the dates of completion but there is no documented evidence found of the hours spent to complete the required education.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 173 words
“Upon patient record review, 1 of 19 (Patient #2) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient 2: The patient has a history of long term use of blood thinner and/or antiplatelet therapy and documented high fall risk. The aide instructions from the time of admission through the last update on 11/06/25 did not list bleeding precautions or fall precautions related to patient safety.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
The inspectors’ words, 94 words
“Upon patient record review 1 of 19 (Patient #1) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training Patient 1: The aide instructions recorded the need for a shower 3 times weekly. The aide visit dated 12/10/25 did not indicate that a shower took place or of any refusal by the patient or caregiver.”
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Governing body and administrator (42 CFR 418.100(b))
“Upon personnel record review, 1 of 13 (Personnel # 1) did not have evidence the alternate administrator’s personnel record verifies that: • The employee has appropriate education and experience requirements • There is a signed job description for this role • The employee has been orientated to this role Personnel #1: The employee file for the alternate administrator did not contain a signed job description for the role. This was obtained on-site by the agency and placed in the employee’s file.”
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Authentication (42 CFR 418.104(b))
The inspectors’ words, 109 words
“Upon patient client record review, 1 of 19 (Patient #13) did not have evidence that all entries are legible, clear, complete, and appropriately authenticated and dated in accordance with the organizations policies and procedures and currently accepted standards of practice. Electronic signatures are acceptable as long the hospice is following appropriate safeguards to prevent unauthorized access to the patient records. Patient 13: The 10/31/25 visit recorded, “wound care provided during visit and tolerated without distress” and at the 11/03/25 visit the skilled nurse documented, “wound care provided.” There was no further documentation of the nursing care provided related to the wound care, it is unclear what treatments were provided.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 17, 2025 | Reaccreditation inspection by the Accreditation Commission for Health Care | 10 deficiencies cited |
Is it certified?
- Medicare-certified hospice since May 6, 2014.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 6.8 nurse care minutes per routine home care day, 4.1% of skilled nursing minutes at weekends and a visit near death for 83.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 41% at home, 30% in assisted living, 6% in a nursing facility, 5% in a skilled nursing facility, 18% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 6.8 min |
| Skilled nursing minutes at weekends | 4.1% |
| Visits near death | 83.5% of patients who died |
Who owns it?
- Kumar and White Worldwide Investments LLC owns 100% directly since Oct 1, 2020.
- Kumar and White Worldwide Investments LLC runs it.
- 16 owners or officers are people: Joelle Milstein-Womack (managing employee (on the payroll), 100%); Suresh G Kumar (owns 5% or more through other companies, 6.9%); James Nadauld (corporate director); Ahsan Riaz (managing employee (under contract)); Ahsan Riaz (runs it (operational or managerial control)); Shannon Palmer (managing employee (on the payroll)); Shannon Palmer (runs it (operational or managerial control)); Joelle Milstein-Womack (runs it (operational or managerial control)); Jay Wendt (corporate officer); Jay Wendt (managing employee (on the payroll)); Jay Wendt (runs it (operational or managerial control)); Nikolaus Melder (corporate officer); Nikolaus Melder (managing employee (on the payroll)); Nikolaus Melder (runs it (operational or managerial control)); Matthew Komenda (corporate director); Matthew Komenda (runs it (operational or managerial control)).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kumar and White Worldwide Investments LLC | Owns 5% or more directly | 100% | Oct 1, 2020 |
| Kumar and White Worldwide Investments LLC | Runs it (operational or managerial control) | 100% | Oct 1, 2020 |
| Frontpoint Health LLC | Owns 5% or more through other companies | 100% | Aug 31, 2022 |
| Frontpoint Health Holdings LLC | Owns 5% or more through other companies | 100% | Aug 31, 2022 |
| Lbc Credit Agency Services, LLC | Holds 5% or more security interest | 100% | Aug 31, 2022 |
| Frontpoint Health Intermediate LLC | Owns 5% or more through other companies | 100% | Aug 31, 2022 |
| Cimarron Th Holdings, LLC | Owns 5% or more through other companies | 51.3% | Aug 31, 2022 |
| Peterson Search Partners II, LP | Owns 5% or more through other companies | 12.4% | Aug 31, 2022 |
| Athos Opportunity Fund Fph, LLC | Owns 5% or more through other companies | 6.21% | Aug 31, 2022 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 78% rated it 9 or 10 out of 10, and 81% would definitely recommend it.
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 92.2% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 24% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 91 hospices CMS’s data show serving patients in ZIP code 75080, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 10.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Angel Hands Hospice - Tarrant County | 0 |
| Dignity Hospice This hospice | 10 |
| Ameriprime Hospice LLC | 8 |
| Living Hope Hospice Dallas | 2 |
| Venarks Hospice Inc. | 11 |
| New Century Hospice of Dallas | 17 |
| Texas Best Hospice Services | 0 |
| Acg Hospice | 0 |
| Three Oaks Hospice | 3 |
| Rejoice Hospice Inc. | 17 |
| Completetx Hospice | 1 |
| Vitas Healthcare of Texas LP | 15 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.