Hearth Record

Magnolia Hospice

A hospice in Waco, Texas 76710

6801 Sanger Ave Ste 260, Waco, Texas 76710. (254) 741-6570.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

1 deficiency cited in the last three years

The middle of the 19 hospices serving ZIP code 76710 had 6.

The last inspection on record was on Dec 5, 2024: a recertification inspection by the state.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Dec 5, 2024: recertification inspection by the state1 deficiency

  • Exercise of rights/respect for proprty/person (42 CFR 418.52(b)(1))

    The inspectors’ words, 470 words

    “Based on observation, record review, and interview the agency failed to provide each patient with a written statement on how to exercise his/her right to voice grievances that informed the patient, as required, on how to contact HHSC, and if applicable agency staff for 1 of 4 patients (Pt #1- only interviewable patient) for which home visits were conducted (Patient #1, #2, #3 & #4) in that: The agencys policy given to patients was inaccurate on what state agency to file a grievance/complainant with. This failure placed Patient #1 as well as other patients at risk of being unable to file a complaint due to confusion regarding the correct state entity to report complaints and would delay resolving a patients complaint leaving them at risk of abuse, neglect or exploitation. Findings Included: Review of the clinical record for Patient #1 revealed a start of care date of 10/13/20203. The plan of care was reviewed for the certification period 08/08/2024 – 10/06/2024. During a concurrent home visit and interview with Patient #1 on 12/3/2024 at 11:15 a.m. Pt #1 was interviewed, and surveyor asked if she had a complaint regarding the agency or agency staff what would she do. Pt #1 stated, “;I dont know. I guess call them (agency).” Surveyor asked if she received an admission booklet with information about how to file complaints. Pt #1 stated “;Yes, but I dont know where it is. My daughter probably has it.” Review of the agencys new client admissions documents contained a booklet that read, “;CONSUMER COMPLAINT REPORTING- By signing below, I acknowledge that I have been informed that I may register a complaint about (Agency) and/or its employees, including complaints concerning the advance directive requirements to the: Texas- Department of Aging and Disability Services at 1-800-458-9858.” Review of the agencys online policies and procedures read, “;PATIENT RIGHTS & RESPONSIBILITIES ADDENDUM, Section 1.0 HOS-FED-TX, 06172024. At the time of admission, an agency must provide a client (patient) who receives licensed home health services, licensed and certified home health services, hospice services, or personal assistance services, with a written statement that informs the client that a complaint against the agency may be directed to HHCS Complaint and Incident Intake, P.O. Box 149030, Austin, Texas 78714-9030, toll free 1-800-458-9858.” During an interview on 12/2/2024 at 11:25 a.m. with the Alternate Administrator and Area Director of Clinical Operations, the new patient admission packet was reviewed. The Alternate Administrator and Area Director of Clinical Operations acknowledged the patient rights information up to date. Alternate Administrator confirmed all clients received the same information booklet regarding where to file complaints. During a telephone interview on 12/10/204 at 4:08 p.m. with the Alternate Administrator, surveyor asked when the patient admission booklet was created, and distribution began. The Alternate Administrator stated, “;January 2023 was when we began using this booklet.””

    Rule L0505. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Dec 5, 2024Recertification inspection by the state1 deficiency cited

Is it certified?

  • Medicare-certified hospice since Dec 21, 2012.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.3 nurse care minutes per routine home care day, 7.4% of skilled nursing minutes at weekends and a visit near death for 92.6% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 50% at home, 23% in assisted living, 26% in a nursing facility, 1% in a skilled nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day9.3 min
Skilled nursing minutes at weekends7.4%
Visits near death92.6% of patients who died

Who owns it?

  • Falcon Healthcare Inc. owns 96% directly since Jan 3, 2024.
  • 8 owners or officers are people: Shelly Marker (corporate director, 100%); Shelly Marker (runs it (operational or managerial control), 100%); John Durbin (runs it (operational or managerial control), 96%); Tracy Rodriguez (limited partner, 2%); Piyush Mittal (limited partner, 1%); Larry A Warmoth (limited partner, 1%); Nicholas Schwedock (managing employee (under contract), 0%); April Michelle Shofner (managing employee (on the payroll), 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Falcon Healthcare Inc.Owns 5% or more directly96%Jan 3, 2024

What do families say?

  • Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 83% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 67.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 53 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 19 hospices CMS’s data show serving patients in ZIP code 76710, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 1.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 19 hospices CMS lists serving ZIP code 76710
PlaceDeficiencies, 3 years
Providence Hospice26
Compassus - Central TexasNot given
Alamo Hospice of Waco11
Gentiva8
Magnolia Hospice This hospice1
Harbor Hospice of Waco, LP5
Halcyon Home0
Baylor Scott & White Hospice-Waco6
Bluebonnet Health Services0
Accentcare Hospice & Palliative Care of Texas8
Amedisys Hospice of San Antonio14
Reliant at Home8

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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