Amedisys Hospice of Greater Philadelphia
A hospice in Bensalem, Pennsylvania 19020
3331 Street Road, Suite 410, Bensalem, Pennsylvania 19020. (215) 245-3525.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 33 hospices serving ZIP code 19020 had 3.
The last inspection on record was on May 4, 2026: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Mar 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 16, 2026: complaint inspection by the state1 deficiency
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Retrieval of clinical records (42 CFR 418.104(f))
The inspectors’ words, 432 words
“Based on a review of the hospice policy, email and telephone contacts, written timeline provided by the medial records vendor, and staff interviews, the hospice failed to release a copy of the patient (Pt.) medical record in a timely manner for one (1) of one (1) patient medical record requests reviewed. (Pt. #1) Findings include:A review of agency policy #IM-001 titled ‘Clinical Records Maintenance and Confidentiality’ on March 17, 2026, at 8:00 AM stated, “CONFIDENTIALITY OF PATIENT HEALTH INFORMATION: 12. Patient clinical records are maintained in an organized manner and in alphabetical order and kept in a secured area in the agency, which is accessible only to authorized individuals… 21. The Company shall not disclose protected health information, except as specified herein… Persons holding a legally valid power-of-attorney on behalf of a patient shall have the same authority as the patient and may exercise that power subject to any limitations contained in the legal instrument and/or applicable State law. Persons attempting to access records through a power-of-attorney must present the instrument to the Company… Patient’s family members and/or caretakers shall be permitted to obtain records containing the patient’s protected health information only with the written consent of the patient, or via a valid power-of-attorney, or by court order… Attorneys may obtain records containing a patient’s protected health information only with the written consent of the patient or by court order…”Telephone and/or email contacts were made with the hospice agency and/or the contracted medical records company on 12/24/2025, 12/26/2025, 12/29/2025, 12/31/2025, 1/7/2026, 1/9/2026, 2/10/2026, 2/13/2026, and 3/5/2026, and 3/9/2026 in an attempt to resolve the outstanding issues with the medical records request. The following timeline was received from the regional operations manager at the contractor on March 13, 2026, at 3:51 PM:“10/22/2025 Request received from [complainant’s representative]11/16/2025-[contractor’s] employee mistakenly missed the addendum to the power of attorney and added an issue to the request11/20/2025- [contractor’s] employee added issue again after mistakenly missing the power of attorney that allows the release of medical records2/13/2026-issue resolved, records uploaded to the system. Invoice for copies sent via fax11/24/2025 Request received from [complainant]11/24/2025- [contractor’s] employee mistakenly missed the addendum to the power of attorney and added an issue to the request11/24/2025-Issue sent to the requester asking for a patent identifier to be provided. Request did not include a date of birth, or any other identifier2/13/25- Issue resolved, invoice for copies sent to requester via fax”An interview with the hospice Director of Operations on March 13, 2026, at approximately 12:45 PM and a follow-up telephone conversation on March 23, 2026, at approximately 1:10 PM confirmed the above findings.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 4, 2026 | Complaint inspection by the state | No deficiencies cited |
| Mar 16, 2026 | Complaint inspection by the state | 1 deficiency cited |
| Apr 8, 2024 | Recertification inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 10, 1995.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.5 nurse care minutes per routine home care day, 10.9% of skilled nursing minutes at weekends and a visit near death for 96.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 32% at home, 24% in assisted living, 42% in a nursing facility, 2% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.5 min |
| Skilled nursing minutes at weekends | 10.9% |
| Visits near death | 96.1% of patients who died |
Who owns it?
- Compassionate Care Hospice Group Inc. owns 100% directly since Sep 1, 2005.
- 8 owners or officers are people: Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Bridget R Kaigler (runs it (operational or managerial control)); Joni Babineaux (corporate officer); Megan Weare (managing employee (on the payroll)); Kristina J Braud (runs it (operational or managerial control)); Jeanne Shingleton (corporate officer); Joshua Lee Proffitt (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Aug 14, 2025 |
| Amedisys Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Amedisys Hospice, L.L.C. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Compassionate Care Hospice Group Inc. | Owns 5% or more directly | 100% | Sep 1, 2005 |
| Amedisys Holding LLC | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 77% rated it 9 or 10 out of 10, and 80% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.12% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 84.2% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 33 hospices CMS’s data show serving patients in ZIP code 19020, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Amedisys Hospice of Greater Philadelphia This hospice | 1 |
| Serenity Hospice | 1 |
| Penn Medicine Hospice | 8 |
| Chandler Hall Health Services Inc. | 7 |
| Holy Redeemer Hospice - Pa | 9 |
| Jefferson Health at Home By Bayada | 2 |
| Penn Medicine Hospice Doylestown | 0 |
| Heartland Hospice (Philadelphia) | 7 |
| Vitas Healthcare Corporation Atlantic | 5 |
| Main Line Health Homecare & Hospice - Hospice | 0 |
| Keystone Hospice | 5 |
| Caring Hospice Services | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.