South Coast Hospice
A hospice in Coos Bay, Oregon 97420
1620 Thompson Road, Coos Bay, Oregon 97420. (541) 269-2986.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 5 hospices serving ZIP code 97420 had 4.
The last inspection on record was on Aug 6, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Aug 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 6, 2024: recertification inspection by the state3 deficiencies
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In-service training (42 CFR 418.76(d))
The inspectors’ words, 157 words
“Based on review of education records for 2 Hospice Aides, review of policy and procedure and employee interview, it was determined that the agency failed to ensure that 1 Hospice Aide (Employee #2) received at least 12 hours of in-service training over a 12-month period. Findings: Review of the personnel file for Employee #2 revealed a hire date of 10/24/2022. The personnel file lacked documentation of in-service training during a 12-month period that included 10/24/2022 to 7/30/2024, the date of the record review. Review of the agency’s policy and procedure titled “Hospice Aide Services and Training Program,” with a revised date of “2014,” lacked information to meet the requirement that a hospice aide must receive at least l2 hours of in-service training during each 12-month period. During an interview with the Nursing Manager and Operations Manager on 8/6/2024 beginning at 3:00 PM the findings were presented. They confirmed that the Hospice did not have the in-service record.”
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Training (42 CFR 418.100(g)(2))
The inspectors’ words, 125 words
“Based on employee education records review, policy and procedure review and interview, it was determined the Agency failed to provide documentation of initial orientation education that demonstrates the requirements of this standard are met. Findings: Review of 12 employee education records (Employees #1-12), revealed that 7 hospice employees (Employees #2, #3, #4, #5, #6, #8, and #9) lacked documentation to demonstrate they received initial orientation education when hired. Review of the policy titled “Employee, Volunteer and Contract Staff Infection Control Training” revealed that “Employees will receive education and training during orientation and at least annually.” During interview with the Nursing Manager and Operations Manager on 8/6/2024 beginning at 3:00 PM, it was acknowledged there lacked documentation of initial orientation education for the 7 hospice employees.”
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Training (42 CFR 418.100(g)(3))
The inspectors’ words, 181 words
“Based on employee file review, policy and procedure review and interview, it was determined that the agency failed to assess the skills and competence of individuals furnishing care, and to maintain documentation of the in-service training provided during the previous 12 months. Findings: Review of 12 Agency employee files revealed that 9 employees (Employees #2, #3, #4, #6, #7, #9, #10, #11, and #12,) lacked documentation of competency and skill evaluation during the previous 12 months. Review of the policy titled “Hospice Aide Services and Training Program” revealed, “Documentation is maintained to demonstrate that the competency evaluation, in-service and performance review requirements are met.” Review of the document titled “Infection Control Plan” revealed, “... Provide record keeping in accordance with regulations .... Monitors staff adherence to recommended policies, procedures and protective measures ... Counseling, education and/or retraining will be provided.” During interview of the HR Coordinator on 7/30/2024 beginning at 2:00 PM, the above findings were discussed. The HR Coordinator acknowledged the employee files lacked competency and skill evaluations of Employees #2, #3, #4, #6, #7, #9, #10, #11, and #12.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 6, 2024 | Recertification inspection by the state | 3 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 24, 1994.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.4 nurse care minutes per routine home care day, 18% of skilled nursing minutes at weekends and a visit near death for 77% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 64% at home, 24% in assisted living, 8% in a skilled nursing facility, 4% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.4 min |
| Skilled nursing minutes at weekends | 18% |
| Visits near death | 77.0% of patients who died |
Who owns it?
- 12 owners or officers are people: Robert A Kilmer (corporate director, 100%); Brett Wyatt (corporate officer, 100%); Brett Wyatt (corporate director, 100%); Diane G Williams (corporate officer, 100%); Diane G Williams (corporate director, 100%); Sue Nowlin (corporate officer, 100%); Sue Nowlin (corporate director, 100%); Dallas A Carter (managing employee (under contract), 100%); Kevin A Garvey (managing employee (under contract), 100%); Kevin A Garvey (corporate director, 100%); Kevin A Garvey (managing employee (on the payroll), 100%); Tina Smith (managing employee (on the payroll), 35%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 75% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.58% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 29% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 5 hospices CMS’s data show serving patients in ZIP code 97420, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Pacific Home Health & Hospice | 4 |
| South Coast Hospice This hospice | 3 |
| Amedisys Hospice Care | 5 |
| Mercy Medical Center Hospice | Not given |
| Coastal Home Health & Hospice | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.