Pacific Home Health & Hospice
A hospice in Coos Bay, Oregon 97420
375 Park Avenue, Suite 6, Coos Bay, Oregon 97420. (541) 266-7005.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 4 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
4 deficiencies cited in the last three years
The middle of the 5 hospices serving ZIP code 97420 had 4.
The last inspection on record was on Oct 8, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
4 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 8, 2024: recertification inspection by the state4 deficiencies
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Develop EP Plan, Review and Update Annually (42 CFR 418.113(a))
“Based on interview and review of documentation, it was determined the hospice agency failed to review and update the emergency preparedness plan policy and procedure at least annually. Findings: Review of the agency’s policy and procedure titled, “Emergency Prepared Plan/Acuity” revealed the policy was last revised on 3/12/2018. During an interview with Employee #10 on 9/17/2019 at 4:00 PM, Employee #10 acknowledged there was no documented evidence of the policy revision since 2018, and they will be working on it.”
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EP Training Program (42 CFR 418.113(d)(1))
The inspectors’ words, 96 words
“Based on interview, review of the hospice’s required annual education courses and review of emergency preparedness documentation, it was determined the agency failed to provide hospice staff emergency preparedness training at least annually. Findings: Review of the agency policy and procedure titled “EMERGENCY MANAGEMENT PLAN” revised on 4/2018 reflected “The training and testing program is reviewed and updated at least annually.” During an interview with Employee #10 on 9/17/2024 at 4:00 PM, Employee #10 confirmed the hospice staff did not participate in any annual EP training. The agency failed to present documentation of annual EP training.”
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EP Testing Requirements (42 CFR 418.113(d)(2))
The inspectors’ words, 114 words
“Based on interview and review of emergency preparedness documentation, it was determined the agency failed to maintain the required documentation of participation in an annual drill and tabletop exercise during the preceding year. Findings: Review of emergency preparedness documentation revealed the information provided lacked documentation of participation in, analysis and review of an emergency preparedness drill and tabletop exercise during the prior year. During an interview on 9/17/2024 at 4:00 PM, Employee #10 was asked if the agency had participated in a drill or tabletop exercise during the prior year. Employee #10 stated they have not had any drill or tabletop exercises done. No further information was provided regarding a drill or tabletop exercise.”
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Cost saving (42 CFR 418.78(d))
“Based on interview, it was determined the hospice failed to document the cost savings achieved through the use of volunteers. Findings: During an interview on 9/16/2024 at 4:06 PM, Employee #8 was asked to provide documentation of the cost savings achieved through the use of volunteers. Employee #8 stated “We don’t really have a cost savings at the moment.” During the exit interview Employees #9, #10, and #11 was made aware of the findings. No further information was provided.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 8, 2024 | Recertification inspection by the state | 4 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 5, 1992.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.4 nurse care minutes per routine home care day, 3.7% of skilled nursing minutes at weekends and a visit near death for 67.9% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 86% at home, 8% in assisted living, 5% in a nursing facility, 1% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.4 min |
| Skilled nursing minutes at weekends | 3.7% |
| Visits near death | 67.9% of patients who died |
Who owns it?
- Preferred Management Corporation runs it.
- 6 owners or officers are people: Donald A Freeman (owns 5% or more directly, 100%); Troy A Cribbins (managing employee (on the payroll)); Luke Campbell (corporate officer); Jared Chanski (corporate officer); Josh Tucker (corporate officer); Rajesh Ravuri (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 80% rated it 9 or 10 out of 10, and 80% would definitely recommend it.
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 87.18% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 7.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 5 hospices CMS’s data show serving patients in ZIP code 97420, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 4.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Pacific Home Health & Hospice This hospice | 4 |
| South Coast Hospice | 3 |
| Amedisys Hospice Care | 5 |
| Mercy Medical Center Hospice | Not given |
| Coastal Home Health & Hospice | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.