1care Hospice Reno
A hospice in Reno, Nevada 89502
5905 S. Virginia Street Suite 201-C, Reno, Nevada 89502. (725) 726-2531.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 5 deficiencies cited in the last three years
- Not rated family caregiver rating
- Not available CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 14 hospices serving ZIP code 89502 had 6.
The last inspection on record was on Dec 13, 2024: an initial inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Dec 13, 2024: initial inspection by the Accreditation Commission for Health Care5 deficiencies
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Content of plan of care (42 CFR 418.56(c)(5))
“Upon patient record review, 1 of 6 (Patient #4) did not contain evidence that the Plan of Care included all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs: Patient #4: The RN SOC assessment reflected that the patient had a walker. This was not included on the POC.”
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Content (42 CFR 418.104(a)(2))
“Upon patient record review, 1 of 6 (Patient #2) did not evidence that each patient record contains: Signed Election of Hospice Benefit Statement in accordance with 418.24. Patient #2: The EOB on file did not include: • The effective date of the election; and • The signature of the patient/representative had not been dated.”
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Authentication (42 CFR 418.104(b))
The inspectors’ words, 156 words
“Upon patient record review, 3 of 6 (Patients #1, 2, and 4) did not contain evidence that all entries were clearly documented: Patient #1: The RN SOC assessment narrative included, “SN and Chaplain requested at this time.” But also documented, “Refused Spiritual.” The 12/09/24 IDG meeting notes included: 1) Spiritual Support offered and declined, under the Services Provided section; 2) Chaplain 1x per month, under the Service Type section; and 3) SN and Chaplain requested at this time, within the written Narrative section. Patient #2: The RN SOC assessment narrative included: 1) No medication in home; 2) Provided teaching on medication regime; and 3) Reconciled all existing medication. The patient had no medications, which was confirmed within the Medical Director’s CTI, and Medication Profile. Patient #4: The RN SOC assessment reflected that the patient lived with his wife and son in a private home. The 12/09/24 IDG meeting notes included, “Patient lives in a Group Home.””
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Criminal background checks (42 CFR 418.114(d)(1))
The inspectors’ words, 447 words
“Upon personnel record review, 4 of 11 (Personnel # 4, 5, 6, 9) did not contain evidence of a Criminal Background Check (CBC) having been obtained on all contracted individuals who have direct patient care and access to patient records, in accordance with Nevada State requirements. All of these contracted direct patient care files had evidence of a CBC having been conducted prior to the provision of patient care. However, they did not demonstrate evidence of the conduct of the required Nevada State CBC version as follows: Under Nevada Revised Statutes (NRS) 449.176 through NRS 449.188, people who have been convicted of certain crimes may not work at certain long term care facilities or agencies. The discussion here concerns the requirements of NRS 449.176 through NRS 449.188 only, and is intended as a guide only. The complete statute is available at http://leg.state.nv.us/NRS/NRS-449.html Under NRS 449, you must conduct a fingerprint-based criminal history background check on each employee and each independent contractor if you are the administrator of, or you are licensed to operate, any of the following: • Agency to provide personal care services in the home • Agency to provide nursing in the home • Facility for intermediate care • Facility for skilled nursing • Residential facility for groups • Homes for individual residential care These background checks must be conducted through the Central Repository for Nevada Records of Criminal History, an agency of the Nevada Department of Public Safety, Records and Technology Division. Even if you use another agency to conduct a preliminary criminal history check, you must conduct a background check by submitting fingerprints to the Central Repository, as required by the statute and summarized here. If your business is not one of the five types of entities listed above then you may choose to voluntarily submit fingerprints under NRS 179A.210 to obtain criminal history information with each employee’s consent, but you are not authorized to have the Department of Public Safety evaluate an individual’s criminal history under NRS 449. NRS 449.123 applies to every employee or independent contractor, including the administrator and the person licensed to operate the agency or facility, regardless of whether the individual provides direct patient care. You must conduct the background check in addition to any other fingerprint-based criminal history background check that the individual may have already undergone, such as to obtain a professional license, including a nursing license or a long term care administrator license. (See Special Notices below.) The statute does not apply to a volunteer. The statute does not apply to an individual that is not hired by you or your licensed entity but rather is hired directly by a resident at your licensed entity.”
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Criminal background checks (42 CFR 418.114(d)(2))
The inspectors’ words, 433 words
“Upon personnel record review, 5 of 11 (Personnel #2, 3, 7, 8, 10) did not contain evidence of a Criminal Background Check (CBC) having been obtained in accordance with Nevada State requirements. All of these direct patient care employee files had evidence of a CBC having been conducted prior to the provision of patient care. However, they did not demonstrate evidence of the conduct of the required Nevada State CBC version as follows: Under Nevada Revised Statutes (NRS) 449.176 through NRS 449.188, people who have been convicted of certain crimes may not work at certain long term care facilities or agencies. The discussion here concerns the requirements of NRS 449.176 through NRS 449.188 only, and is intended as a guide only. The complete statute is available at http://leg.state.nv.us/NRS/NRS-449.html Under NRS 449, you must conduct a fingerprint-based criminal history background check on each employee and each independent contractor if you are the administrator of, or you are licensed to operate, any of the following: • Agency to provide personal care services in the home • Agency to provide nursing in the home • Facility for intermediate care • Facility for skilled nursing • Residential facility for groups • Homes for individual residential care These background checks must be conducted through the Central Repository for Nevada Records of Criminal History, an agency of the Nevada Department of Public Safety, Records and Technology Division. Even if you use another agency to conduct a preliminary criminal history check, you must conduct a background check by submitting fingerprints to the Central Repository, as required by the statute and summarized here. If your business is not one of the five types of entities listed above then you may choose to voluntarily submit fingerprints under NRS 179A.210 to obtain criminal history information with each employee’s consent, but you are not authorized to have the Department of Public Safety evaluate an individual’s criminal history under NRS 449. NRS 449.123 applies to every employee or independent contractor, including the administrator and the person licensed to operate the agency or facility, regardless of whether the individual provides direct patient care. You must conduct the background check in addition to any other fingerprint-based criminal history background check that the individual may have already undergone, such as to obtain a professional license, including a nursing license or a long term care administrator license. (See Special Notices below.) The statute does not apply to a volunteer. The statute does not apply to an individual that is not hired by you or your licensed entity but rather is hired directly by a resident at your licensed entity.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 13, 2024 | Initial inspection by the Accreditation Commission for Health Care | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jan 25, 2025.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- CMS hasn’t published nursing time from Medicare claims for this hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
Who owns it?
- Ventus Holdings owns 100% directly since May 9, 2024.
- Ventus Holdings runs it.
- 6 owners or officers are people: Elijah Antonio Lopez (corporate officer, 100%); Elijah Antonio Lopez (corporate director, 100%); Elijah Antonio Lopez (runs it (operational or managerial control), 100%); Sheila Concepcion (managing employee (on the payroll)); Aaron Corral (managing employee (on the payroll)); Damon Chon Zavala (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Lvh Health LLC | Owns 5% or more through other companies | 100% | Nov 10, 2025 |
| Ventus Holdings | Owns 5% or more directly | 100% | May 9, 2024 |
| Ventus Holdings | Runs it (operational or managerial control) | 100% | May 9, 2024 |
| Lvh 2025 Trust | Owns 5% or more through other companies | Nov 10, 2025 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS gives no Hospice Care Index for this hospice.
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
How does it compare nearby?
- Of the 14 hospices CMS’s data show serving patients in ZIP code 89502, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Circle of Life Hospice | 7 |
| 1care Hospice Reno This hospice | 5 |
| St Mary’s Hospice of Northern Nevada | 6 |
| Gentiva | 6 |
| Eden Hospice | 9 |
| Infinity Hospice Care of Reno, LLC | 0 |
| Summit View Hospice, LLC | 1 |
| A+ Hospice Care | 8 |
| Renown Hospice Care | 7 |
| Compassioncare Hospice of Reno | 5 |
| Advanced Home Health and Hospice of Reno | 5 |
| Oasis Hospice | 37 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.