Advanced Home Health and Hospice of Reno
A hospice in Reno, Nevada 89521
555 Double Eagle Ct, Reno, Nevada 89521. (775) 470-7300.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 5 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 13 hospices serving ZIP code 89521 had 6.
The last inspection on record was on Aug 27, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Aug 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 27, 2026: reaccreditation inspection by the Accreditation Commission for Health Care5 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 190 words
“Upon patient record review, 4 of 19 (Patient #1,2,4,16) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: Patient 1: Upon home visit finding, the facility MAR contains order for Tramadol 50mg 1/2 tab 3 times daily prn. This is not on the hospice medication profile. This was not a new change per the facility nurse. Patient 2: The medication profile contains an order for Synthroid. Upon home visit finding, patient states she has not taken Synthroid “In a long time”. Patient 4: Upon home visit finding, the hospice medication profile contains Anoro Ellipta1 inhalation daily, Zonisamide 100mg daily and Acetaminophen 325mg 2 tabs every 8 hour prn. These were not included on the facility MAR. The facility MAR has Lorazepam 0.5mg every 2 hours prn for behaviors, the hospice medication profile has the Lorazepam every 6 hours prn. These changes were not new since last visit per the facility nurse. Patient 16: The medication profile contains Miralax 17gram oral powder with no diluent.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 205 words
“Upon patient record review, 5 of 19 (Patient #1,2,4,12,16) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 1: Upon home visit finding, the facility MAR contains order for Tramadol 50mg 1/2 tab 3 times daily prn. This is not on the hospice POC. This was not a new order per facility nurse. Patient 2: The POC contains an order for Synthroid. Upon home visit finding, patient states she has not taken Synthroid “In a long time”. Patient 4: Upon home visit finding, the hospice POC contains Anoro Ellipta1 inhalation daily, Zonisamide 100mg daily and Acetaminophen 325mg 2 tabs every 8 hour prn. These were not included on the facility MAR. The facility MAR has Lorazepam 0.5mg every 2 hours prn for behaviors, the hospice POC has the Lorazepam every 6 hours prn. These changes were not new since last visit per Facility nurse. Patient 12: The POC 8/2/26 contains the orders from the 5/4/26 certification period to remove the staples from surgical site. This was completed during the 5/4/25 certification period. Patient 16: The POC contains Miralax 17gram oral powder with no diluent.”
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Content (42 CFR 418.104(a)(3))
“Upon patient client record review, 1 of 19 (Patient #6) did not have evidence that each patient record contains responses to medications, symptom management, treatments, and services. Patient 6: The SN documented on 8/21/26 performing wound care though did not document how the patient tolerated the wound care.”
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Authentication (42 CFR 418.104(b))
The inspectors’ words, 314 words
“Upon patient client record review, 7 of 19 (Patient #6,7,9,12, 13,15,16) did not have evidence that all entries are legible, clear, complete, and appropriately authenticated and dated in accordance with the organizations policies and procedures and currently accepted standards of practice. Electronic signatures are acceptable as long the hospice is following appropriate safeguards to prevent unauthorized access to the patient records. Patient 6: The SN documented on 8/21/26 “wound care performed and foam dressing applied”. It is unclear the POC was followed, the details of the wound care were not clearly documented. Patient 7: The SN documented on 8/7/26 and 8/10/26 “performed wound care per plan of care”. It is unclear the POC was followed, the details of the wound care were not clearly documented.. Patient 9: The SN documented on 7/22/26 “performed wound care per plan of care”. It is unclear the POC was followed, the details of the wound care were not clearly documented. Patient 12: The SN documented on 8/5/26, 8/7/26, 8/10/26 flushing the foley, there is no documentation of what the foley was flushed with or an amount of fluid used. Patient 13: The SN documented in the narrative on 8/3/26 and 8/6/26 flushing foley catheter with 30ml of saline water though documented in care plan that the foley was flushed with the sterile water. The order on POC 7/15/26 is to flush the foley catheter with 30ml of sterile Water. It is unclear which type of fluid was used to flush the foley. Patient 15: The SN documented on 8/10/26 “wound care performed per plan of care”. It is unclear the POC was followed, the details of the wound care were not clearly documented. Patient 16: The SN documented on 8/4/26 “Dressing was changed. Provided dressing to peg tube as well”. It is unclear if the POC was followed, the details of the wound care were not clearly documented.”
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Hospice plan of care (42 CFR 418.112(d))
The inspectors’ words, 109 words
“Upon client record review, 2 of 19 (Patient #7,9) did not have evidence that a written hospice plan of care is established and maintained in consultation with SNF/NF or ICF/IID representatives. All hospice care provided is in accordance with this hospice plan of care. Patient 7: The SN documented on 8/19/26 performing wound care of “cleansed wound with wound cleanser, applied bordered dressing. There is no order on the POC for this wound care. Patient 9: The SN documented she obtained a urine specimen for urinalysis on 7/27/26 and 8/10/26, this was an old order that was resolved 7/12/26 and the SN continued to document performed at these visits.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 27, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Oct 16, 2020.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13 nurse care minutes per routine home care day, 10.6% of skilled nursing minutes at weekends and a visit near death for 97.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 54% at home, 26% in assisted living, 2% in a nursing facility, 1% in a skilled nursing facility, 16% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 13.0 min |
| Skilled nursing minutes at weekends | 10.6% |
| Visits near death | 97.3% of patients who died |
Who owns it?
- Lhm Man Hhh LLC owns 100% directly since Jul 1, 2024.
- 4 owners or officers are people: Steven Starks (corporate officer); Forest Arnett (corporate officer); Aaron Copeland (managing employee (on the payroll)); Kelle L Brogan (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Advanced Health Care - Larry H Miller Corporation | Owns 5% or more through other companies | 100% | Jan 1, 2021 |
| Lhm Man Hhh LLC | Owns 5% or more directly | 100% | Jul 1, 2024 |
| The Gail Miller Gst Trust | Owns 5% or more through other companies | 72.3% | Jan 1, 2024 |
| The Karen Gail Miller Irrevocable Trust for the Benefit of Stephen F. | Owns 5% or more through other companies | 5.1% | Jan 1, 2024 |
| The Karen Gail Miller Irrevocable Trust for the Benefit of Roger L. Mi | Owns 5% or more through other companies | 5.1% | Jan 1, 2024 |
| The Karen Gail Miller Irrevocable Trust for the Benefit of Karen R. WI | Owns 5% or more through other companies | 5.1% | Jan 1, 2024 |
| Zcm 2025 Trust | Owns 5% or more through other companies | 5.1% | May 1, 2025 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 83% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 97.26% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 80.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 13 hospices CMS’s data show serving patients in ZIP code 89521, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Gentiva | 6 |
| Summit View Hospice, LLC | 1 |
| Renown Hospice Care | 7 |
| Advanced Home Health and Hospice of Reno This hospice | 5 |
| St Mary’s Hospice of Northern Nevada | 6 |
| Circle of Life Hospice | 7 |
| Eden Hospice | 9 |
| Infinity Hospice Care of Reno, LLC | 0 |
| A+ Hospice Care | 8 |
| Compassioncare Hospice of Reno | 5 |
| Oasis Hospice | 37 |
| Hospice Services of Reno | 12 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.