Hearth Record

Amedisys Hospice Care

A hospice in Plymouth, North Carolina 27962

201 E Water Street, Plymouth, North Carolina 27962. (252) 791-0490.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

2 deficiencies cited in the last three years

The middle of the 6 hospices serving ZIP code 27962 had 3.5.

The last inspection on record was on Dec 3, 2025: a recertification inspection by the state.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Dec 3, 2025: recertification inspection by the state2 deficiencies

  • Nursing services (42 CFR 418.64(b)(1))

    The inspectors’ words, 338 words

    “Based on agency policy, clinical record review, and staff interviews, the agency inaccurately documented licensed practical nurse (LPN) supervisory visits for 2 of 2 patients with LPN supervisory visits (patients #1 and 11).Findings included: Findings included:A policy, Supervision of Disciplines- RN/LPN (registered nurse/licensed practical nurse), (reviewed 08/05/2025), received on 12/03/2025 at 10:59 AM from the agency director stated, “Supervision is achieved through direction, observation, and evaluation of new and experienced staff… The on-site supervisory visit will focus on intervention consistent with the POC [plan of care], infection control… interaction with the patient/caregiver.”1. Patient #1 was admitted on 03/01/2022 with a diagnosis of Alzheimer’s disease (loss of brain function that worsens over time). The plan of care for 10/11/2025-12/09/2025 included orders for skilled nurse visits 1 time a week for 8 weeks with 8 PRN (as needed). Review of the clinical record revealed that during the RN visit on 10/30/2025 RN #9 documented, Supervisory Functions… “Licensed Practical Nurse” … POC [plan of care] can safely be implemented by the LPN “YES”… Was the patient/caregiver satisfied with the care “YES” … Further review revealed that patient #1 had not had any visits by an LPN.2. Patient #11was admitted on 07/24/2025 with a diagnosis of protein calorie malnutrition (reduced availability of nutrients leads to changes in body composition and function). The plan of care for 10/23/2025-12/21/2025 included orders for skilled nurse visits 1 time a week for 8 weeks with 8 PRN (as needed). Review of the clinical record revealed that during the RN visits on 10/27/2025, 10/29/2025, and 11/01/2025 RN #9 documented, Supervisory Functions… “Licensed Practical Nurse” … POC [plan of care] can safely be implemented by the LPN “YES”… Was the patient/caregiver satisfied with the care “YES” … Further review revealed that patient #11 had not had any visits by an LPN.RN #9 was not available for an interview.During an interview conducted on 12/03/2025 at 9:20 AM the agency director stated, “They [registered nurses] shouldn’t document a supervisory visit for an LPN if an LPN hasn’t seen the patient.””

    Rule L0591. Standard-level.

  • Level of activity (42 CFR 418.78(e))

    The inspectors’ words, 140 words

    “Based on agency policy, volunteer cost savings analysis review, and staff interviews, the agency failed to provide 5% of the total patient care hours by volunteers.Findings included: Findings included:A policy, Volunteers (reviewed 08/11/2025) received on 12/02/2025 at 4:50 PM from the Area Vice President of Clinical Operations stated, “The hospice will document and maintain a volunteer staff sufficient to provide direct patient care in an amount that, at a minimum equals five (5) percent of the total patient care hours of all paid hospice personnel.”A review of the Hospice Volunteer Requirement Report conducted on 12/02/2025 at 9:03 AM revealed that the agency documented the monthly average of volunteer hours for 2025 as 0.81%.An interview conducted on 12/02/2025 at 3:07 PM with the Area Vice President revealed that the expectation is to meet or exceed the 5% minimum of volunteer hours.”

    Rule L0647. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Dec 3, 2025Recertification inspection by the state2 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Oct 23, 2013.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.1 nurse care minutes per routine home care day, 13% of skilled nursing minutes at weekends and a visit near death for 97.4% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 60% at home, 23% in assisted living, 13% in a nursing facility, 1% in a skilled nursing facility, 3% elsewhere.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day14.1 min
Skilled nursing minutes at weekends13%
Visits near death97.4% of patients who died

Who owns it?

  • Amedisys Holding LLC owns 100% directly since Mar 15, 2013.
  • 10 owners or officers are people: Janet Elliott (managing employee (on the payroll), 100%); Janet Elliott (runs it (operational or managerial control), 100%); Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Bridget R Kaigler (managing employee (on the payroll)); Bridget R Kaigler (runs it (operational or managerial control)); Kristina J Braud (managing employee (on the payroll)); Kristina J Braud (runs it (operational or managerial control)); Jeanne Shingleton (corporate officer); Joshua Lee Proffitt (corporate officer).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Unitedhealth Group IncorporatedOwns 5% or more through other companies100%Aug 14, 2025
Amedisys Inc.Owns 5% or more through other companies100%Feb 20, 2015
Amedisys Holding LLCOwns 5% or more directly100%Mar 15, 2013

What do families say?

  • Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 88% rated it 9 or 10 out of 10, and 94% would definitely recommend it.
  • CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 83.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 55 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold9 of 10

How does it compare nearby?

  • Of the 6 hospices CMS’s data show serving patients in ZIP code 27962, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3.5; this one had 2.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 6 hospices CMS lists serving ZIP code 27962
PlaceDeficiencies, 3 years
Amedisys Hospice Care This hospice2
Amedisys Hospice0
Vidant Home Health and Hospice2
Continuum Home Care & Hospice8
Community Hospice LLC17
Liberty Home Care VII, LLC5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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