Carepartners Home Care & Hospice
A hospice in Franklin, North Carolina 28734
170 Church Street, Franklin, North Carolina 28734. (828) 369-4206.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 8 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 4 hospices serving ZIP code 28734 had 11.
The last inspection on record was on Jul 17, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Jul 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jul 17, 2026: reaccreditation inspection by The Joint Commission8 deficiencies
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Exercise of rights/respect for proprty/person (42 CFR 418.52(b)(1)(i))
“Observed in Record Review. In 1 of 2 Live Discharge Record Review, The organization failed to involve the patient in making decisions about their care, treatment, or services as evidenced in HOSRRDC#2: NOMNC was not completed prior to patient being discharged from hospice, this was observed and validated by the Clinical Nurse Manager”
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Observed in Record Review. In 2 of 10 patient records reviewed, The organization interdisciplinary group failed to complete the comprehensive assessment no later than five calendar days after the election of hospice care as evidenced in HOSRRNHV#1: Chaplain assessment completed 8 days following the election and there was no communication in the record as to why it was delayed. HOSRRNHV#3: Chaplain delayed comprehensive visit x 7days and no communication as to reason why, this was observed and validated by the DON”
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Content of comprehensive assessment (42 CFR 418.54(c)(8))
“Observed in Record Review. In 5 of 10 patient records reviewed, The organization failed to assess the need for volunteer services to offer support or respite to the patient, family, or other caregivers as evidenced in HOSRRHV#1, HOSRRHV#2: HOSRRHV#3: HOSRRNHV#5 and HOSRRNHV#6: The need for volunteer services not assessed, this was observed and validated by the DON”
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Content of plan of care (42 CFR 418.56(c)(1))
“Observed in Record Review. In 1 of 10 patient records reviewed, The organization failed to include in the plan of care all services needed for the palliation and management of the terminal illness and related conditions, including the following: - Interventions to manage pain and symptoms as evidenced in HOSRRHV#2: The patient is a type II diabetic taking oral glycemics, insulin BID using a sliding scale based on blood sugar results and there are no interventions identified in the plan of care, this is observed and validated by the DON”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 108 words
“Observed in Record Review. In 3 of 10 patient records reviewed, The organization failed in the plan of care to identify treatment necessary to meet the patient’s needs as evidenced in HOSRRHV#2: Oxygen ordered 2-5 liter PRN for SOB to maintain oxygen saturation > 90%, but no indication when to adjust liter flow and for how long HOSRRNHV#4: Oxycodone 5 mgs ordered for pain and shortness of breath and it is not identified what level of pain to administer oxycodone, there is an order for Tylenol for mild pain. HOSRRDC#2: there was no discharge order completed when the patient discharged, this was observed and validated by the DON”
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Quality assessment & performance improvement (42 CFR 418.58)
“Observed in Data Session. The hospice QAPI program failed to focuses on indicators related to improved outcomes as evidenced in the data session, the Hospice QAPI program, failed to address bereavement or volunteer services this was validated by the DON”
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Level of activity (42 CFR 418.78(e))
“Observed in Tracer Activities. The organization failed to provide volunteer staff for day-to-day administrative or direct patient care in an amount that equals 5% of the total patient care hours. The percentage for 2023 was 0.91%, for 2024 was 2.22% and 2025 and so far for 2026 0%. They have not had any volunteers for over a year despite recruitment efforts, however one volunteer currently in orientation, this was observed and validated by the DON”
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Coordination of services (42 CFR 418.112(e)(3)(ii))
“Observed in Patient Home. In 1 of 1 SNF visit conducted, In HOSRRHV#1: The organization failed to provide the SNF with the following information: the patient’s hospice election form and any advance directives, this was observed and validated by the Director of Hospice”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 17, 2026 | Reaccreditation inspection by The Joint Commission | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 20, 1994.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.4 nurse care minutes per routine home care day, 21.6% of skilled nursing minutes at weekends and a visit near death for 97.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 93% at home, 6% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.4 min |
| Skilled nursing minutes at weekends | 21.6% |
| Visits near death | 97.2% of patients who died |
Who owns it?
- Carepartners HHA Holdings, Lllp owns 99% directly since Feb 1, 2019.
- 4 owners or officers are people: Tyler Groesser (corporate officer, 0%); Eric D Smith (managing employee (under contract), 0%); Jeffrey Brown (corporate officer, 0%); Sherry A Dills (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| HCA Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| HCA Healthcare Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Mh Hospital Holding Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Mh Master Holding Lllp | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Hti Hospital Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Carepartners HHA Holdings, Lllp | Owns 5% or more directly | 99% | Feb 1, 2019 |
| Carepartners HHA Holdings, Lllp | Limited partner | 99% | Feb 1, 2019 |
| Healthtrust Inc. - the Hospital Company | Owns 5% or more through other companies | 19% | Feb 1, 2019 |
| Frisco Holding II | Owns 5% or more through other companies | 16.3% | Feb 6, 2026 |
| Hercules Holding II | Owns 5% or more through other companies | 14.4% | Feb 6, 2026 |
| Mh Master LLC | General partner | 1% | Feb 1, 2019 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 81.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 4 hospices CMS’s data show serving patients in ZIP code 28734, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 11; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Carepartners Home Care & Hospice This hospice | 8 |
| Four Seasons the Care You Trust | 12 |
| Hospice of North Carolina | 10 |
| Well Care Hospice, Inc. | 20 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.