Compassus - Greater Boston
A hospice in Northampton, Massachusetts 01060
241-243 King Street, Suites #237 & #239, Northampton, Massachusetts 01060. (508) 845-2379.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 10 hospices serving ZIP code 01060 had 4.5.
The last inspection on record was on Mar 29, 2024: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Mar 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 29, 2024: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
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Rights of the patient (42 CFR 418.52(c)(8))
The inspectors’ words, 447 words
“It is required that the written Patient Bill of Rights includes the right to receive information about the services covered under the hospice benefit. This standard was not met as evidenced by clinical record review and document review. Agency policy C03 “Election and Informed Consent” stated in part, “Content of hospice election statement addendum. For Hospice elections beginning on or after October 1, 2020, in the event (hospice name) determines there are conditions, items, services, or drugs that are unrelated to the individual’s terminal illness and related conditions, the individual (or representative, non-hospice providers furnishing such items, services, or drugs, or Medicare contractors may request a written list as an addendum to the election statement...If the patient/rep requests a copy of this information (the addendum) during the first five days of the election (that is between the date of election and day 5), then (hospice name) will provide it to the patient/rep with 5 days of the request.” In 1 of 3 (33%) clinical records reviewed that the patient/family requested a non-coverage addendum, the agency did not ensure that the patient/family received the non-coverage addendum within the five (5) day time frame as per the agency’s policy. Clinical Record 14: The patient elected the hospice benefit on 2/24/2024. The patient/caregiver requested a non-coverage addendum on the day of election. A joint record review of the clinical record with the Area Executive Director of Clinical Operations revealed the agency provided the document to the patient/caregiver on 03/05/2024, with ten (10) days outstanding. During an interview, the Area Executive Director of Clinical Operations stated these forms go to the Hospice Team Coordinators’ workflow for completion and then back to the nurse for delivery. The week of 02/25/2024 through 03/02/2024 the Hospice Team Coordinator was on vacation and there was no one checking her workflow. This had been identified as a process improvement opportunity and the agency had scheduled meetings and trainings for a new process. Agency policy C03-Election and Informed Consent states in part, “Content of hospice election statement addendum. For Hospice elections beginning on or after October 1, 2020, in the event Compassus determines there are conditions, items, services, or drugs that are unrelated to the individual’s terminal illness and related conditions, the individual (or representative, non-hospice providers furnishing such items, services, or drugs, or Medicare contractors may request a written list as an addendum to the election statement.” It also states in part, “ If the patient/rep requests a copy of this information (the addendum) during the first five days of the election (that is between the date of election and day 5), then Compassus will provide it to the patient/rep with 5 days of the request.””
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 203 words
“It is required that the hospice follows accepted standards of practice to prevent the transmission of infections and communicable disease, including the use of standard precautions, such as hand hygiene. This standard was not met as evidenced by document review and observation. Agency policy #C_11 “Bag Technique and Standard Precautions” stated in part, “When to use hand gel (sanitizer), 1. Before direct patient contact and after direct patient contact. 2. Before donning gloves and after removing gloves.” In 1 of 4 (25%) home visits observed, the hospice did not ensure that hand hygiene was performed when indicated according to the agency’s policy. Home Visit 2/Clinical Record 7: The patient elected hospice care on 01/05/2024 and resided in a skilled nursing facility (SNF). During the home visit with the Licensed Practical Nurse (LPN) [Personnel Record 5] on 03/27/2024, the LPN did not take their gloves off before using hand gel (sanitizer). The LPN sanitized their hands with the gloves on and went back to caring for the patient. The agency policy C_11 Bag Technique and Standard Precautions, states in part, “when to use hand gel (sanitizer), 1. Before direct patient contact and after direct patient contact. 2. Before donning gloves and after removing gloves.””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 29, 2024 | Reaccreditation inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 1, 2006.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.4 nurse care minutes per routine home care day, 9.6% of skilled nursing minutes at weekends and a visit near death for 92.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 50% at home, 15% in assisted living, 35% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.4 min |
| Skilled nursing minutes at weekends | 9.6% |
| Visits near death | 92.7% of patients who died |
Who owns it?
- National Hospice Holdings of Massachusetts, LLC owns 100% directly since Mar 31, 2015.
- Community Hospices of America, LLC. runs it.
- 8 owners or officers are people: Russell G Adkins (corporate officer, 0%); Russell G Adkins (runs it (operational or managerial control), 0%); David F Grams (corporate officer); David F Grams (runs it (operational or managerial control)); Laura A Templeton (corporate officer); Laura A Templeton (runs it (operational or managerial control)); Lorelei Shields (managing employee (on the payroll)); Rami A Ashkar (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Compassus Parent, Inc. | Owns 5% or more through other companies | 100% | Dec 31, 2019 |
| Fc Compassus LLC | Owns 5% or more through other companies | 100% | Dec 22, 2014 |
| Compassus Holdings, L.P. | Owns 5% or more through other companies | 100% | Dec 31, 2019 |
| National Hospice Holdings of Massachusetts, LLC | Owns 5% or more directly | 100% | Mar 31, 2015 |
| Community Hospices of America, LLC. | Runs it (operational or managerial control) | 100% | Jun 1, 2017 |
| Fc Compassus Sub LLC | Owns 5% or more through other companies | 100% | Mar 31, 2015 |
| Compassus Intermediate, Inc. | Owns 5% or more through other companies | 100% | Dec 31, 2019 |
| Ti V Asc Compassus Investment Aggregator, L.P. | Owns 5% or more through other companies | 99% | Dec 31, 2019 |
| Ascension Towerbrook Healthcare Opportunities LP | Owns 5% or more through other companies | 49.5% | Dec 31, 2019 |
| Ti V Compassus Investment Aggregator, L.P. | Owns 5% or more through other companies | 49.5% | Dec 31, 2019 |
| Ascension Capital, LLC | Owns 5% or more through other companies | 49.48% | Dec 31, 2019 |
| Ascension Health Alliance | Owns 5% or more through other companies | 49.48% | Dec 31, 2019 |
| Towerbrook Investors V (Onshore) LP | Owns 5% or more through other companies | 29.75% | Dec 31, 2019 |
| Towerbrook Investors V (892), L.P. | Owns 5% or more through other companies | 14.14% | Dec 31, 2019 |
| Washington State Investment Board | Owns 5% or more through other companies | 5.24% | Dec 31, 2019 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 77% rated it 9 or 10 out of 10, and 81% would definitely recommend it.
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 74.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 10 hospices CMS’s data show serving patients in ZIP code 01060, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4.5; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| VNA & Hospice of Cooley Dickinson | 4 |
| Compassus - Greater Boston This hospice | 2 |
| Baystate Hospice | 5 |
| Hospice Life Care | 3 |
| Pioneer Valley Hospice & Palliative Care | 6 |
| New England Hospice II, LLC | 10 |
| Hospice of the Fisher Home | 11 |
| Beacon Hospice, An Amyedisys Company | 0 |
| Hospice Services of Western & Central Mass | 7 |
| Legacy Lifecare Home Health and Hospice Care- West | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.