Solace Hospice & Palliative Care Inc.
A hospice in St Charles, Illinois 60175
40w310 Lafox Rd, Unit K2, St Charles, Illinois 60175. (847) 250-5036.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 25 hospices serving ZIP code 60175 had 6.
The last inspection on record was on Jan 16, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Jan 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 16, 2026: reaccreditation inspection by The Joint Commission7 deficiencies
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 146 words
“Observed in Record Review. In 12 of 12 patient records reviewed, Surveyor observed that the documented goals on all records had not been measurable a few examples that were repeated on many charts are : Patient will maintain optimal mobility while under care. Fall Prevention will be maintained during care.Patient/Caregiver will receive optimal teaching and support as pulmonary functions change during care.Patient’s anxiety will be controlled to a manageable level within period of time Patient will achieve optimal sleep/rest during care patient’s pain level will be well controlled with proper pain management regime, Promote optimal nutrition/hydration during care, Patient’s pain will remain at comfortable level during care. patient will receive optimal level of pain or symptom management on short-term basis. respiratory goal : patient will remain comfortable in her declineskin Integrity will be maintained during care This issue was discussed and confirmed with organization leadership. .”
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Content of plan of care (42 CFR 418.56(c)(2))
“Observed in Record Review. In 12 of 12 patient records reviewed, The surveyor observed on the POC that the frequency had not been included for over 3 months. The organization stated this was a EMR issue and that they wrote the frequency down on paper and communicated to staff, however the surveyor found no evidence of an order related to frequency only a written communication document. This issue was discussed and confirmed with organization leadership.”
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Control (42 CFR 418.60(b)(2)(ii))
“Observed in Data Session. the surveyor observed that no data collection of hand hygiene had been collected or analyzed to evaluate hand hygiene compliance in 2024 or 2025. The surveyor observed at the time of survey the organization had no analyzed data for hand hygiene. This issue was discussed and confirmed with organization leadership.”
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Training (42 CFR 418.100(g)(3))
“Observed in Individual Tracer. Hospice Medical Director providing clinical direction did not have clinical competencies on file for 2023,2024 or 2025. This issue was discussed and confirmed with organization leadership.”
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Discharge or transfer of care (42 CFR 418.104(e)(1)(i))
“Observed in Record Review. In 2 of 2 patient records reviewed, of live discharge to another Medicare facility the surveyor observed that the Hospice had not provided a summary of care to receiving facility when patient was transferred or at any point to date. The issue was discussed and confirmed with organization leadership.”
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Discharge or transfer of care (42 CFR 418.104(e)(3)(i))
“Observed in Record Review. In 2 of 2 patient records reviewed, of live discharges, the surveyor observed that no discharge summary was completed that included treatments, symptoms and pain management. The issue was discussed and confirmed with organization leadership.”
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Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
“Observed in Patient Home. During tracer activity in home visit #2 the surveyor observed two standing oxygen tanks that were unsecured. The staff member at one point had hit the cylinder with patient wheelchair almost knocking it over, but at no time during visit did the staff member educate on the standing oxygen tanks. The issue was discussed and confirmed with organization leaders.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 16, 2026 | Reaccreditation inspection by The Joint Commission | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 29, 2013.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 8.6 nurse care minutes per routine home care day, 6.4% of skilled nursing minutes at weekends and a visit near death for 72.9% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 96% at home, 4% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 8.6 min |
| Skilled nursing minutes at weekends | 6.4% |
| Visits near death | 72.9% of patients who died |
Who owns it?
- 6 owners or officers are people: Sharmila Hizon (owns 5% or more directly, 100%); Sharmila Hizon (holds 5% or more security interest, 100%); Sharmila Hizon (managing employee (on the payroll), 100%); Sharmila Hizon (runs it (operational or managerial control), 100%); Kristine Magsombol (managing employee (on the payroll), 50%); Veerpal Singh (managing employee (under contract), 10%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 96.67% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 19.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 25 hospices CMS’s data show serving patients in ZIP code 60175, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Solace Hospice & Palliative Care Inc. This hospice | 7 |
| Rainbow Hospice | 5 |
| Vitas Healthcare Corporation of Illinois | 2 |
| Advocate Hospice | 1 |
| Journeycare - Barrington | 17 |
| VNA Health Care, An Illinois Not-For-Profit Corporation | 6 |
| Traditions Health | 6 |
| Accentcare Hospice & Palliative Care of Illinois | 18 |
| Kindred Hospice | 21 |
| Unity Hospice of Western Illinois | 3 |
| St Croix Hospice | 3 |
| St Croix Hospice Lombard | 6 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.