Heart of Hospice West Atlanta
A hospice in Villa Rica, Georgia 30180
1 Community Square Blvd, Suite 302, Villa Rica, Georgia 30180. (770) 456-4643.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 37 hospices serving ZIP code 30180 had 4.
The last inspection on record was on Apr 23, 2025: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Apr 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 23, 2025: recertification inspection by the state1 deficiency
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 229 words
“Based on a review of the policy titled “Plan of Care”, record reviews, and staff interview, it was determined that the agency failed to include interventions for tube feedings and care of gastric tube on the plan of care for one patient (P) (P#6) of fourteen sampled patients. Findings include: Review of the policy titled “Plan of Care,” Policy Number 3.003, revised 10/01/24, reveals the following:Procedure:2. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including the following:d. Drugs, biologicals and treatments necessary to meet the needs of the patienti. Nutritional requirements Review of the clinical records reveal P#6 was admitted to hospice on 10/19/2024 with a diagnosis of dysphagia (difficulty swallowing) and was receiving tube feedings and water flushes via a gastric tube (a soft, flexible tube surgically placed into the stomach through a small opening in the skin designed to provide nutrition and/or medication directly into the stomach). Review of document titled “Hospice Certification and Plan of Care,” dated 10/19/2024, failed to include interventions for care of the gastric tube or specific orders for tube feedings. During an interview on 4/22/25 at 12:00 p.m., the Executive Director (ED) agreed that the plan of care lacked needed interventions. The ED additionally verbalized P#6 was admitted before his employment, and that admissions are now reviewed for accuracy.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 23, 2025 | Recertification inspection by the state | 1 deficiency cited |
| Feb 11, 2025 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 12, 2010.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.6 nurse care minutes per routine home care day, 7.4% of skilled nursing minutes at weekends and a visit near death for 93.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 77% at home, 22% in assisted living, 1% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.6 min |
| Skilled nursing minutes at weekends | 7.4% |
| Visits near death | 93.3% of patients who died |
Who owns it?
- Halcyon Healthcare LLC owns 100% directly since Oct 1, 2015.
- LHC Group Inc. runs it.
- 5 owners or officers are people: Marcus Macip (corporate officer, 0%); Marianne Cleek (managing employee (on the payroll), 0%); Kimberly Seymour (corporate officer, 0%); Wendy Daigle (corporate director, 0%); Joshua Lee Proffitt (corporate officer, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Feb 22, 2023 |
| Halcyon Healthcare LLC | Owns 5% or more directly | 100% | Oct 1, 2015 |
| Georgia Health CARE Group LLC | Owns 5% or more through other companies | 100% | Oct 1, 2015 |
| LHC Group Inc. | Owns 5% or more through other companies | 100% | Oct 1, 2015 |
| LHC Group Inc. | Runs it (operational or managerial control) | Oct 1, 2015 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 76.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 37 hospices CMS’s data show serving patients in ZIP code 30180, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Heart of Hospice West Atlanta This hospice | 1 |
| Agape Hospice Care of Carrollton, LLC | 4 |
| Family Hospice | 1 |
| Amazing Grace Hospice Care, LLC | 0 |
| Wellstar Community Hospice | 13 |
| Hospice Atlanta | 15 |
| Hospice of Tift Area | 2 |
| Pruitthealth Hospice and Palliative Care-Atlanta | 0 |
| Hospice Care- A Part of Tanner | 1 |
| Gentiva | 10 |
| Vitas Healthcare Corporation of Georgia | 10 |
| Heritage Hospice, Inc. | 1 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.