Peoples Hospice and Palliative Care of Florida LLC
A hospice in Pensacola, Florida 32501
213 E Wright St Ste B, Pensacola, Florida 32501. (850) 378-5618.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 2 deficiencies cited in the last three years
- 5of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 5 hospices serving ZIP code 32501 had 12.
The last inspection on record was on Jan 30, 2026: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jan 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 30, 2026: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6)(i))
The inspectors’ words, 492 words
“It is required that the documented comprehensive assessment includes a drug profile that contains the patient’s current prescription and over-the-counter (OTC) drugs, supplements, herbal remedies, other alternative treatments that could affect drug therapy. The medication review process includes the identification of the following, the effectiveness of drug therapy, drug side effects, actual or potential drug interactions, duplicate drug therapy, drug therapy associated with laboratory monitoring. The assessment includes evidence that common side effects of medication in the hospice populations are anticipated, and, as appropriate, preventive measurements are implemented to manage the side effects. The drug profile is updated per the hospice policy and procedure, but, at minimum, at the time of each comprehensive assessment and/or when new medication is added, or changes are made to existing medication. This standard was not met as evidenced by clinical record review and interview. In 1 of 19 (5%) clinical records reviewed revealed the agency did not ensure a medication reconciliation was completed and medications updated to the medication profile. HOME VISIT 2: The patient’s election date was 08/09/2024. The Medication Profile printed on 01/28/2026 revealed metoprolol tartrate 25 mg oral tablet, give 25 mg oral daily, started 08/09/2024; donepezil 10 mg oral tablet, give 10 mg oral daily, started 08/09/2024; DOXYCYCLINE hyclate 100 mg capsule, give one capsule oral twice a day, started 06/17/2025; Lorazepam 0.5 mg oral tablet, give 0.5 mg oral every 8 hours prn [as needed] anxiety disorder, started 08/09/2024; and Spiriva REspimat 1.25 mcg/inh inhalation aerosol, give 1.25 mcg/inh by inhalation daily, started 08/09/2024. During the Home Visit (Clinical Record ) on 01/28/2026 with the Registered Nurse (Personnel Record 7), the medications in the facility revealed ASA [aspirin] low chew 81 mg, give one tablet by mouth once daily, started 01/26/2024; Alprazolam 0.5 mg tablet, give one tablet every 8 hours prn agitation, started 08/07/2024; Acetaminophen 325 mg tablet, give 650 mg by mouth prn pain/fever, do not exceed 3 Gm from all sources in 24 hour period, started 01/26/2024; Docusate sodium capsule 100 mg, give one capsule by mouth daily as needed constipation, started 04/04/2025; Azelastine drop 0.05%, give one drop to both eyes twice daily, started 11/05/2025; Biotin 2500 mcg capsule, give one capsule by mouth daily, started 05/09/2024; Folic Acid 1 mg, give one tablet by mouth once daily, started 04/24/2024; and Tramadol 50 mg, give one tablet by mouth every morning as needed insomnia, started 01/02/2025. The above agency medications were not on the facility’s medication record, and the above facility medications were not on the agency’s medication record. The record lacked evidence of a medication reconciliation. During a joint record review and interview on 01/28/2026, the Clinical Director of Nursing/Alternate Administrator confirmed that there was no documented evidence that the medications had been reconciled and updated in the drug profile. It was verified with the facility staff that the medications on the hospice medication list were not found in the facility’s medication record, active and discontinued.”
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Personnel qualification (42 CFR 418.114(b)(3))
The inspectors’ words, 464 words
“It is required that a social worker has a Master of Social Work (MSW) degree from a school of social work accredited by the Council on Social Work Education, or a baccalaureate degree in social work from an institution accredited by the Council on Social Work Education, or a baccalaureate degree in social work, psychology, sociology, or other field related to social work and is supervised by an MSW meeting the qualification as stated in No. 1 above and at least one (1) year of social work experience in a health care setting or a baccalaureate degree from a school of social work accredited by the Council on Social Work Education and was employed by the hospice before December 2, 2008, is not required to be supervised by an MSW. This standard was not met as evidenced by interview and personnel record review. In 2 of 2 (100%) personnel records for social workers revealed that the agency did not ensure that the social worker was legally authorized in accordance with the agency’s social worker job description DOCUMENT 1: Agency Job Description Social Worker, last revised 07/25/2022, stated in part, “Required Qualifications: 1. Master’s degree in social work or LBSW. 2. Licensed to practice in the State of....” PERSONNEL RECORD 8: The date of hire was 09/09/2024. The agency job description was signed on 09/09/2024. The social worker obtained a master’s in social work on 05/19/2007. The record contained a competency for the social worker upon hire and an annual skills evaluation. The record lacked evidence of a social worker’s license within the state. PERSONNEL RECORD 13: The date of hire was 10/07/2024. The agency job description was signed on 09/09/2024. The social worker obtained a master’s in social work on 12/15/2018. The record contained a competency for the social worker upon hire and an annual skills evaluation. The record lacked evidence of a social worker’s state license. On 12/16/2025, the employee assumed the role of Bereavement Coordinator. During a joint clinical record review and interview on 01/28/2026, the Administrator confirmed that the Social Workers (Personnel Records 8 and 13) did not hold state licenses as required by the job description. The Administrator stated that the state did not require a social worker to be licensed. A discussion took place regarding the most stringent requirement in the job description. On 01/29/2026, the Administrator reported that the policies were from another agency in another state that required the social workers to be licensed. The Administrator reported that the social worker’s job description was revised on 01/29/2026, removing the requirement for a state license. The social workers signed the new job description on 01/29/2026 DOCUMENT 2: Agency Job Description Social Worker, last revised 01/29/2026, stated in part, “Required Qualifications: 1. Master’s degree in social work or LBSW.””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 30, 2026 | Reaccreditation inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since May 2, 2023.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.8 nurse care minutes per routine home care day, 4.9% of skilled nursing minutes at weekends and a visit near death for 98.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 61% at home, 32% in assisted living, 6% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.8 min |
| Skilled nursing minutes at weekends | 4.9% |
| Visits near death | 98.3% of patients who died |
Who owns it?
- Peoples Health Services, LLC owns 100% directly since Jul 1, 2022.
- 7 owners or officers are people: Pamela Campbell (managing employee (on the payroll), 100%); Pamela Campbell (runs it (operational or managerial control), 100%); Timothy Buttell (owns 5% or more through other companies, 100%); Timothy Buttell (corporate officer, 100%); Timothy Buttell (corporate director, 100%); Deborah Mazzola (managing employee (on the payroll)); Deborah Mazzola (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Peoples Health Services, LLC | Owns 5% or more directly | 100% | Jul 1, 2022 |
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 92% rated it 9 or 10 out of 10, and 95% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 85.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 5 hospices CMS’s data show serving patients in ZIP code 32501, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 12; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Peoples Hospice and Palliative Care of Florida LLC This hospice | 2 |
| Gentiva I | 14 |
| Vitas Healthcare Corporation of Florida | 4 |
| Emerald Coast Hospice | 12 |
| Vitas Healthcare Corporation of Florida | 62 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.