Loving Touch Hospice and Palliative Care Inc.
A hospice in Irvine, California 92612
2151 Michelson Dr. Suite 265, Irvine, California 92612. (989) 284-9955.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 9 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 59 hospices serving ZIP code 92612 had 8.
The last inspection on record was on Apr 18, 2024: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited Apr 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 18, 2024: reaccreditation inspection by The Joint Commission9 deficiencies
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Observed in Record Review. In 1 of 10 patient records reviewed, the organization did not assess/reassess the patient according to defined timeframes. In RRHV#1, the Spiritual Care Counselor did not complete/document the initial assessment within five days after the election of hospice benefit. The spiritual assessment was completed/dated nine (9) days after the patient’s election of hospice, with no information documented as to the reason for the delay. This was reveiwed and verified with the Director of Nursing.”
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Update of comprehensive assessment (42 CFR 418.54(d))
The inspectors’ words, 94 words
“Observed in Record Review. In 2 of 10 patient records reviewed, the organization did not assess/reassess its patients by ensuring the hospice interdisciplinary group updated the comprehensive assessment in collaboration with the physician as frequently as the patient’s condition required and at least every 15 days. In RRHV#2, the registered nurse performed aide/LVN supervisory visits only and but did not complete/document an assessment of the patient for 27 days. In RRNHV#5, the RN did not complete an assessment of the patient for 21 days. This was reveiwed and verified with the Director of Nursing.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Observed in Record Review. In 1 of 10 patient records reviewed, the organization did not plan the patient’s care by ensuring the plan of care included all services needed for the palliation and management of the terminal illness and related conditions, including medications and treatments necessary to meet the patient’s needs. In RRNHV#6, the patient’s plan of care included an equipment order for a home oxygen concentrator, but there was no order for oxygen administration for the patient documented. This was reveiwed and verified with the Director of Nursing.”
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 105 words
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization did not implement the infection prevention and control activities it had planned, including standard precautions to protect against possible exposure to infectious agents. In RRHV#2, the registered nurse did not perform hand hygiene and change gloves after removing dressings from the patient’s stage 4 pressure wounds, then reaching into the open field bag, and cleaning the wounds with normal saline and applying clean dry dressings. The RN’s practices were not consistent with the organization’s policy and CDC guidelines for hand hygiene. This was reviewed and verified with the Director of Nursing. 
”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 98 words
“Observed in Record Review. In 1 of 9 patient records reviewed, the organization did not plan the patient’s care, by ensuring the registered nurse responsible for the hospice aide supervision prepared written patient care instructions for the aide. In RRHV#2, the patient’s Foley catheter was discontinued as noted in the hospice plan of care, but the hospice aide assignment was not updated by the registered nurse. The aide care plan continued to included care tasks to be completed by the hospice aide related to the urinary catheter. This was reviewed and verified with the Director of Nursing 
”
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Recertification of the terminal illness (42 CFR 418.102(c))
“Observed in Record Review. In 1 of 10 patient records reviewed, the organization did not ensure the medical director, physician member of the interdisciplinary team, or physician designee reveiwed the patient’s clinical information and completed/signed the Certificate of Terminal Illness (CTI) prior to recertification. In RRHV#3, there was no CTI completed and signed by the Medical Director prior to the start of the third hospice certification period. This was reviewed and verified with the Director of Nursing.”
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Content (42 CFR 418.104(a)(1))
“Observed in Record Review. In 1 of 14 patient records reviewed, the patient record did not contain information that reflected the patient’s care, treatment, and services, including complete documentation of all services and events provided directly or by arrangement. In RRNHV#4, the patient’s hospice record did not include evaluations, treatments, and/or progress notes from the general inpatient (GIP) care provided by arrangement in the skilled nursing facility. This was reveiwed and verified with the Director of Nursing.”
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Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
The inspectors’ words, 108 words
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization did not provide education and training based on each patient’s needs and abilities, including procedures to follow if care, treatment, or services were disrupted by a disaster or emergency. In RRHV#1, the family caregiver indicated the family had a plan for the bed-bound patient on oxygen in the event of an emergency/disaster (to shelter in place), but the Individual Emergency/Disaster Plan in the hospice home binder was blank, with education and training not provided and documented with the patient/family per organizational policy and process. This was reviewed and verified with the Director of Nursing. 
”
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N/a (42 CFR 418.110(k))
The inspectors’ words, 95 words
“Observed in Patient Home. In 2 of 3 home visits conducted, the organization did not implement its infection prevention and control activities to minimize, reduce or eliminate the risk of infection. In RRHV#2 and RRHV#3, the nurse did not perform bag technique per organizational policy. The nurse placed clean and used care equipment (blood pressure monitor, stethoscope) on the open field bag during the visit, with the bag remaining unzipped and opened to the environment when the nurse entered and exited the patient’s residence. This was reviewed and verified with the Director of Nursing. 
”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 18, 2024 | Reaccreditation inspection by The Joint Commission | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 16, 2021.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 8.7 nurse care minutes per routine home care day, 17.6% of skilled nursing minutes at weekends and a visit near death for 67.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 83% at home, 11% in assisted living, 6% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 8.7 min |
| Skilled nursing minutes at weekends | 17.6% |
| Visits near death | 67.4% of patients who died |
Who owns it?
- 8 owners or officers are people: Ava Hassan (owns 5% or more directly, 80%); Nohemi Amador (owns 5% or more directly, 20%); Nohemi Amador (corporate director); Ava Hassan (managing employee (under contract)); Ava Hassan (corporate officer); Ava Hassan (corporate director); Ava Hassan (managing employee (on the payroll)); Ava Hassan (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 87.23% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 20% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 59 hospices CMS’s data show serving patients in ZIP code 92612, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Oasis Haven Hospice, Inc. | 4 |
| Valley Oaks Hospice, Inc. | 9 |
| Newport Hospice | 12 |
| Morning Breeze Hospice Inc. | 64 |
| Loving Touch Hospice and Palliative Care Inc. This hospice | 9 |
| VNA of Orange County LLC - Hospice | 5 |
| Silverado Hospice Inc. | 16 |
| Carechoices Hospice and Palliative Services, LLC | 18 |
| Salus Hospice | 19 |
| Acacia Hospice and Palliative Services | 8 |
| St Bernardine Hospice Care, Inc. | 6 |
| Essence Hospice | 6 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.