Dignity Care Hospice, Inc.
A hospice in Granada Hills, California 91344
17050 Chatsworth St Ste 217, Granada Hills, California 91344. (855) 218-7010.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 19 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
19 deficiencies cited in the last three years
The middle of the 258 hospices serving ZIP code 91344 had 5.
The last inspection on record was on Oct 14, 2024: a follow-up inspection by the Accreditation Commission for Health Care.
3 deficiencies at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
19 deficiencies in 1 month of the last 36. Last cited Aug 2024. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 29, 2024: reaccreditation inspection by the Accreditation Commission for Health Care19 deficiencies
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IDG, care planning, coordination of services (42 CFR 418.56)
“Condition of Participation: Interdisciplinary Group, Care Planning, and Coordination of Services. L536”
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Phys, occupnl therapy & speech-lang pathology (42 CFR 418.72)
“Upon observation, there was no evidence the hospice ensures that non-core services are provided to hospice patients and their families according to applicable laws and regulations. Non-core services include Physical Therapy, Occupational Therapy and Speech-Language Pathology. Upon observation of therapy contracts, it was noted that prior to survey there was no evidence of a contract for SLP.-Corrected on-site with new contract including SLP dated 8/27/2024.”
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Personnel qualification (42 CFR 418.114)
“Condition of Participation: Personnel Qualifications.”
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Notice of rights and responsibilities (42 CFR 418.52(a)(2))
“Upon patient record review, 10 of 14 (Patient #1, 2, 3, 4, 5, 6, 7, 8, 9, 10) did not have evidence that the hospice informed and provided written information to the patient concerning its policies on advance directives, including a description of applicable state law. #1, 2, 3, 4, 5, 6, 7, 8, 9, 10-No evidence of the hospice providing information on advance directive policies to patients and families.”
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Notice of rights and responsibilities (42 CFR 418.52(a)(3))
“Upon patient record review, 10 of 14 (Patient #1, 2, 3, 4, 5, 6, 7, 8, 9, 10) did not have evidence that the hospice obtained the patient’s or representative’s signature confirming that they received a copy of the Patient’s Rights and Responsibilities.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 132 words
“Upon patient record review, 5 of 14 (Patient #4, 5, 6, 8, 9) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. #4-Order dated 4/15 to take prednisone for 9 days remains active on medication list. #5-Topical medications lidotral and diclofenac ordered without indication of area for application. Both COS. Duplicate orders for Abilify, one dated 8/9/23 and one dated 8/19/24. #6-Diclofenac ordered without indication of area for application. COS. #8-Hospice order for Atropine not on ALF MAR. ALF order for hyoscyamine not on hospice medication list. Hospice order for ondansetron has frequency Q8hrs prn and ALF MAR order for ondansetron has frequency Q4hrs prn.-both COS. #9-Lidocaine patch ordered with no area for application.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 101 words
“Upon patient record review, 1 of 14 (Patient #5) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. #5-Nursing assessments document dysphagia and fall risk, there are no problems, interventions or goals open to address dysphagia, fall risk, psychosocial or spiritual issues for patient.”
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Content of plan of care (42 CFR 418.56(c)(2))
The inspectors’ words, 162 words
“Upon patient record review, 10 of 14 (Patient #1, 2, 3, 4, 6, 7, 8, 9, 10)did not have evidence the plan of care must includes all services necessary for the palliation and management of the terminal illness and related conditions, including the following: • A detailed statement of the scope and frequency of services necessary to meet the specific patient and family needs • The IDG demonstrates a proactive approach in developing each patient’s plan of care by planning ahead for anticipated patient changes and needs. Decisions should reflect the patient/family preferences rather than be solely a response to a crisis. #1, #2, #3, #4, #5, #6, #7, #8, #9, #10-MSW PRN frequency does not have the number of PRN visits specified. #1, #2, #3, #4, #5, #6, #8, #9-SC PRN frequency does not have the number of PRN visits specified. #1, #2, #3, #4, #5, #6, #7, #8, #9-SN PRN frequency does not have the number of PRN visits specified.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Upon patient record review, 3 of 14 (Patient #5, #6, and #9) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. #5-Topical medications lidotral and diclofenac ordered without indication of area for application. COS. #6-Diclofenac ordered without indication of area for application. COS. #9-Lidocaine patch ordered with no area for application.”
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Content of plan of care (42 CFR 418.56(c)(5))
The inspectors’ words, 107 words
“Upon patient record review, 3 of 14 (Patient #1, #5, and #8) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. #1-Documentation on initial RN visit indicates patient is in hospital bed with bed rails. Plan of care orders do not include these two items. #5-Documentation in medical record indicates patient is in hospital bed. Plan of care orders do not include a hospital bed. #8-Upon observation at visit, patient resting in hospital bed with rails. Plan of care orders do not include these items. COS.”
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Review of the plan of care (42 CFR 418.56(d))
“Upon patient record review, 2 of 14 (Patient #5, 12) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. #5 Patient has diagnosis of cancer of larynx and Thick-it was ordered 8/1/2024, with no updates to the plan of care. #12 There was no evidence of updates to plan of care regarding discharge plans for patient.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 177 words
“Upon client record review, 10 of 14 (Patient #1, 2, 3, 4, 5, 6, 7, 8, 9, 10) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. #1-SW made visit on 8/20 without an order. #2, #5, #6, #7, #8, #9, #10-SW and SC made monthly visits without an order. #3-SC made visits on 7/10 and 7/28 without an order. SN made 2 visits on week of 7/7, but SN frequency was one time per week. #4-SN made 2 visits on the weeks of 7/7, 7/21, and 8/4, but SN frequency was ordered one time per week. #6-SN frequency ordered one time per week. No SN visits weeks of 7/7 and 7/21. Two SN visits weeks of 7/28 and 8/11. #7-SN frequency ordered one time per week. No SN visit week of 7/28. #8-SN frequency ordered one time per week. Two SN visits weeks of 7/7, 7/21 and 8/4. #9-SN frequency ordered one time per week. Two SN visits weeks of 7/14 and 8/11.”
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Counseling services (42 CFR 418.64(d)(1))
The inspectors’ words, 108 words
“Upon patient record review, 1 of 14 (Patient #13) did not have evidence the hospice offers bereavement counseling that includes: • Making bereavement services available to the family and other individuals in the bereavement plan of care up to 1 year following the death of the patient. • Ensuring that bereavement services reflect the needs of the bereaved • Development of a bereavement plan of care that notes the kind of bereavement services to be offered and the frequency of service delivery #13-Post death bereavement risk assessment stated that family declined bereavement correspondence, but record reflects that letters were sent at one and three months after patient’s death.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 140 words
“Upon patient record review, 1 of 14 (Patient #2) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable #2 Aide Care Plan tasked aide with taking vital signs but did not give parameters.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
“Upon patient record review 1 of 14 (Patient #2) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training #2- The aide did not not take vital signs as assigned in aide care plan.”
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Professional management responsibility (42 CFR 418.100(e))
“Upon contract review, 2 of 5 (Priority Physical Therapy, PT and Priority Physical Therapy, OT) did not have evidence the agreement to furnish any services under arrangement included that the hospice must retain administrative and financial management, and oversight of staff and services for all arranged services, to ensure the provision of quality care. Arranged care/services are supported by written contract/agreement that requires all care/services are: • Authorized by the hospice”
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Authentication (42 CFR 418.104(b))
“Upon patient client record review, 2 of 14 (Patient #1, 5) did not have evidence that all entries are dated in accordance with the organizations policies and procedures and currently accepted standards of practice. #1-CTI documented face to face was completed on 7/22 when face to face was completed on 7/14. #5-The 6th benefit period the CTI stated face to face was completed on 7/23 when face to face was completed on 7/22.”
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Personnel qualification (42 CFR 418.114(b)(4))
“Upon personnel record review, 1 of 11 (Personnel #11) did not have evidence that all Speech Therapy Services are provided by a qualified licensed Speech-Language Pathologist (SLP) or Audiologist in accordance with the state’s Speech-Language Pathology Practice Act and the hospice’s policies and procedures and/or job descriptions. Personnel 11: The agency was unable to obtain information for a Speech Language Pathologist from their contracted agency.”
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Criminal background checks (42 CFR 418.114(d)(1))
“Upon personnel record review, 1 of 11 (Personnel #11) did not have evidence the hospice obtained a criminal background check on all contracted individuals who have direct patient care and access to patient records. Personnel 11: The agency was unable to obtain information for a Speech Language Pathologist from their contracted agency.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 14, 2024 | Follow-up inspection by the Accreditation Commission for Health Care | No deficiencies cited |
| Aug 29, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 19 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Sep 10, 2021.
- Ownership: for-profit.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.6 nurse care minutes per routine home care day, 32% of skilled nursing minutes at weekends and a visit near death for 80% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 96% at home, 4% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.6 min |
| Skilled nursing minutes at weekends | 32% |
| Visits near death | 80.0% of patients who died |
Who owns it?
- CMS’s ownership file has no owners listed for this hospice.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 258 hospices CMS’s data show serving patients in ZIP code 91344, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 19.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Dedicated Hospice Care, Inc. | 5 |
| Caring Love Hospice Inc. | Not given |
| Emanuel Hospice Inc. | Not given |
| Thousand Oaks Hospice, Inc. | 10 |
| Altruistic Hospice, Inc. | 38 |
| Gentle Touch Hospice, Inc. | 9 |
| Quest Hospice, Inc. | 3 |
| East Valley Hospice, Inc. | 38 |
| Dignity Care Hospice, Inc. This hospice | 19 |
| Delta Health Hospice | 4 |
| Good Choice Hospice Care | 0 |
| Elegant Hospice Care | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.