Zentor Hospice, Inc.
A hospice in Studio City, California 91604
13273 Ventura Blvd Suite 210, Studio City, California 91604. (424) 292-5111.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- Not available CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 108 hospices serving ZIP code 91604 had 5.
The last inspection on record was on Jan 25, 2024: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Jan 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 25, 2024: reaccreditation inspection by The Joint Commission7 deficiencies
-
Content of comprehensive assessment (42 CFR 418.54(c)(5))
“Observed in Record Review. In 1 of 5 patient records reviewed, for active patient records, the organization failed to conduct and document a patient-specific comprehensive assessment and reassessment that included the severity of symptoms. For example: on review of RRNHV#5 the initial nursing comprehensive assessment noted a stage 2 pressure injury that was described as a blister, however there were no specifics of the wound as required by policy such as size, color, and surrounding skin. This observation was reviewed with Administrator, and QAPI nurse.”
-
Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 226 words
“Observed in Record Review. In 3 of 5 patient records reviewed, the organization failed to ensure the hospice plan of care was individualized with goals that were specific, measurable, and time-bound. In review of RRHV#3 there were goals that were not measurable such as patient will have no complications related to high blood pressure for the duration of hospice care. In RRNHV#5 an example of a goal that was not measurable was Patient will take medication as prescribed for the next 3 months to keep cholesterol levels down. Further in RRHV#3 the plan of care noted a stage 2 wound with a goal that stated Current stage II pressure ulcer will heal without complications or injection by 12/29/2023 however, documentation and discussion with patient caregiver and RN noted the wound had healed months prior to the current IDG. In RRNHV#4 and RRNHV#5 all goals established had achieve by dates of the end of the benefit period (BP), which was not until April. Many of the goals were short term goals such as Caregiver will understand Alzheimer’s disease process and 2-3 signs and symptoms of expected decline by (end of BP) and Patient and caregiver will verbalize 3 interventions how to manage constipation with non-pharmacological techniques (diet, fluid intake, and exercise) by (end of BP). These observations were reviewed with the Administrator, DPCS Designee, and QAPI RN.”
-
Content of plan of care (42 CFR 418.56(c)(3))
“Observed in Record Review. In 1 of 5 patient records reviewed, for active patient records, the organization failed to ensure the plan of care includes all services needed for the palliation and management of the terminal illness and related conditions. For example: In RRNHV#5 the patient was being seen by the social worker yet there was no psychosocial care plan opened to guide the care. This observation was reviewed with the Administrator.”
-
Coordination of services (42 CFR 418.56(e)(2))
“Observed in Record Review. In 1 of 12 patient records reviewed, the organization failed to provide patient with care, treatment, and services according to the patient’s individualized plan of care. On review of RRBR#1 the plan of care ordered a frequency of skilled nurse 2 times a week, however the week prior to the patient death there was only one documented skilled nurse visit leaving a 7 day gap from nursing visit to the patient’s death. This observation was reviewed with the RN QAPI nurse.”
-
Prevention (42 CFR 418.60(a))
The inspectors’ words, 115 words
“Observed in Patient Home. In 2 of 3 home visits conducted, the organization failed to implement infection prevention and control activities when cleaning and performing disinfection of medical supplies and devices. For example: on home observation with the RN it was noted she was cleaning equipment with a purple top Santi-Wipe that has a manufacturers guideline of maintaining a contact (wet) time of 2 minutes, yet the RN was observed to wipe equipment and immediately return the equipment to the nursing bag. When asked what the guidelines for the wipe she was using were, the nurse replied that the contact time was about 20 seconds. This observation was reviewed with the RN and the administrator.”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(1))
“Observed in Record Review. In 1 of 5 patient records reviewed, for active patient records, the organization failed to ensure that the written patient care instructions for a hospice aide were prepared by the RN and include all instructions necessary to provide care. For example: on review of RRHV#3 the patient was on O2 per nasal cannula as needed however the use of O2 and O2 precautions were not included on the Hospice Aide plan of care. This observation was reviewed with the Administrator.”
-
Retrieval of clinical records (42 CFR 418.104(f))
The inspectors’ words, 98 words
“Observed in Record Review. In 2 of 5 patient records reviewed, the organization failed to maintain complete and accurate records. For example: on review of RRHV#2 there was documentation that was noted to be confusing as the narrative in the CTI for the 1st benefit period contained the phrase Patient has demon lord extremities. In RRHV#3 there was a goal that stated Current stage II pressure ulcer will heal without complications or injection yet the RN noted the goal should have stated without complications or infection. These observations were reviewed with the Administrator and the RN DPCS Designee.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 25, 2024 | Reaccreditation inspection by The Joint Commission | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 5, 2021.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- CMS hasn’t published nursing time from Medicare claims for this hospice.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 98% at home, 2% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
Who owns it?
- 9 owners or officers are people: Paruyr Mkrtchyan (owns 5% or more directly, 100%); Paruyr Mkrtchyan (corporate officer, 100%); Paruyr Mkrtchyan (corporate director, 100%); Paruyr Mkrtchyan (managing employee (on the payroll), 100%); Syuzanna Nazaretyan (corporate officer, 0%); Syuzanna Nazaretyan (corporate director, 0%); Syuzanna Nazaretyan (managing employee (on the payroll), 0%); Syuzanna Nazaretyan (runs it (operational or managerial control), 0%); Pooya Mobasseri (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS gives no Hospice Care Index for this hospice.
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
How does it compare nearby?
- Of the 108 hospices CMS’s data show serving patients in ZIP code 91604, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Zentor Hospice, Inc. This hospice | 7 |
| Affectionate Hospice Care, Inc. | Not given |
| Selective Hospice, Inc. | 4 |
| S & M Hospice, Inc. | Not given |
| Renaissance Hospice Care, Inc. | Not given |
| Clear Path Hospice and Palliative Care, Inc. | 13 |
| Day & Night Hospice Care, Inc. | 0 |
| Peace & Harmony Hospice Care Inc. | 3 |
| Providence at Home With Compassus Hospice Care La County | 5 |
| Kaiser Foundation Hospital Valley Continuing Care | 10 |
| Assisted Home Hospice | 2 |
| Vitas Healthcare Corporation of California | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.