Sequoia Hospice
A hospice in Milpitas, California 95035
920 Hillview Court, Suite 135, Milpitas, California 95035. (408) 797-2575.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 7 deficiencies cited in the last three years
- 2of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 38 hospices serving ZIP code 95035 had 5.
The last inspection on record was on Feb 20, 2025: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Sep 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 13, 2024: reaccreditation inspection by the Accreditation Commission for Health Care7 deficiencies
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Upon patient record review 1 of 19 (Patient #8) did not have evidence in the patient record that the hospice interdisciplinary group, in consultation with the individual’s attending physician (if any), completed the comprehensive assessment no later than 5 calendar days after the election of hospice care. Patient#8: Patient was admitted on 8/12/24. Initial spiritual assessment was completed on 8/19/24, which outside of the 5 days.”
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Content of comprehensive assessment (42 CFR 418.54(c))
“Upon patient record review 2 of 19 (Patient #11,#14) did not have evidence in the patient record that the comprehensive assessment identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness that must be addressed in order to promote the hospice patient’s well-being, comfort, and dignity throughout the dying process. Patient #11,#14: There is no evidence of an initial spiritual assessment being completed.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 553 words
“Upon patient record review, 7 of 19 (Patient #1,#2,#3, #4,#5#6,#7) did not have evidence in the patient record that a review was completed of all prescription and nonprescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient#1: The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions. Documentation in home indicates to give Sublingual and states “do not give in eye”. During home visit family indicated patient is taking Mirtazapine 15mg 1 by mouth at bedtime There is no evidence of this on the hospice medication profile. Corrected on site. Patient#2: The record indicates calmoseptine was ordered for topical use on admission. There is no evidence of calmoseptine on medication profile. The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions. Documentation at facility indicates to give Sublingual and states “do not give in eye”. Loperamide 2 mg 1 by mouth every 8 hours for diarrhea is listed on facility MAR as active since 7/11. There is no evidence of this on the hospice medication profile. Corrected on site. Patient#3: The record indicates hydrophillic ointment 1 inch ordered for sacral wound. There is no evidence of this medication on medication profile. The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions on medication profile. This medication was ordered for sublingual, do not give in eye. Corrected on site. Patient #4: The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions on medication profile. This medication was ordered for sublingual, do not give in eye. The facility medication list includes mighty shake every day at breakfast, prostat 30ml by mouth twice a day, and aspercreme 4% to left thigh and knee every 24 hours as needed for pain. There is no evidence of these medications on the hospice medication profile. Lorazepam 0.5 by mouth as needed is on the hospice medication profile but is not on the facility MAR. Corrected on site. Patient #5: The record indicates an order on 8/30 for providone to be applied to left heel. There is no evidence of providone on medication profile. The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions on medication profile. This medication was ordered for sublingual, do not give in eye. Corrected on site. Patient#6: The medication profile contained an order for MiraLAX, there are no instructions for diluent when preparing this medication. The medication profile contains an order for hydrocortisone, there is no specific area of application indicated. The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions on medication profile. This medication was ordered for sublingual, do not give in eye. Corrected on site. Patient#7: The record indicated for atropine 1% eye drops give 2 drops, route is listed ophthalmic for excessive oral secretions on medication profile. This medication was ordered for sublingual, do not give in eye. Corrected on site.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 132 words
“Upon patient record review, 6 of 19 (Patient #4,5,6,10,13,14) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient#4,#5,#6,#13,#14: The record indicates wound care ordered. There is no problems goals or interventions on plan of care related to wound care. Corrected on site. Patient#10: The record indicates orders for GI tube site care. There is no evidence of problems, goals, or interventions on the plan of care relate to GI site care. Corrected on site.”
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Content of plan of care (42 CFR 418.56(c)(5))
“Upon patient record review, 1 of 19 (Patient #4) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient#4: The record indicates the patient has an oxygen concentrator. There is no evidence of DME on the plan of care. Corrected on site.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
The inspectors’ words, 91 words
“Upon patient record review 1 of 19 (Patient #2) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training Patient#2: The aide visit frequency was 3x/week. The weeks of 6/23/24, 7/14/24, and 9/1/24, the record indicated only 2 visits for those weeks with no indication of missed visit documentation. Corrected on site.”
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Content (42 CFR 418.104(a)(6))
“Upon patient client record review, 4 of 19 (Patient #2,#5,#6,#7 ) did not have evidence that each patient record contains Advance Directives. Patient#2 and #7: Admission documentation indicated patient had POA who signed consents. Documentation also indicates patient had a DNR. There was no evidence of DNR or POA paperwork in the chart. Corrected on site. Patient#5 and #6: Admission documentation indicates patient has a DNR. There is no evidence of DNR found in chart. Corrected on site.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 20, 2025 | Complaint inspection by the state | No deficiencies cited |
| Sep 13, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Sep 19, 2018.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.8 nurse care minutes per routine home care day, 8.4% of skilled nursing minutes at weekends and a visit near death for 91.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 54% at home, 26% in assisted living, 20% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 14.8 min |
| Skilled nursing minutes at weekends | 8.4% |
| Visits near death | 91.3% of patients who died |
Who owns it?
- Cornerstone Healthcare Inc. owns 100% directly since Jan 1, 2019.
- 9 owners or officers are people: Norman P Woods (managing employee (under contract), 0%); Jordan Baker (managing employee (on the payroll)); Brent Mills (corporate officer, 0%); Janet Cabebe (managing employee (on the payroll), 0%); Brent Guerisoli (corporate director, 0%); Susana Jacinto (managing employee (on the payroll), 0%); Jose Martin (managing employee (on the payroll), 0%); John Gochnour (corporate officer, 0%); Amber L Tueller (corporate officer, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Cornerstone Healthcare Inc. | Owns 5% or more directly | 100% | Jan 1, 2019 |
| The Pennant Group Inc. | Owns 5% or more through other companies | 100% | Oct 1, 2019 |
What do families say?
- Family caregivers rate it 2 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 81% rated it 9 or 10 out of 10, and 81% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.75% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 38.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 2 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 38 hospices CMS’s data show serving patients in ZIP code 95035, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Vitas Healthcare Corporation of California | 1 |
| Sequoia Hospice This hospice | 7 |
| Hospice of the Central Coast | 5 |
| Sutter Care at Home | 2 |
| Pathways Home Health and Hospice | 4 |
| Kaiser Foundation Hospital Hospice-Santa Clara | 6 |
| Mission Hospice & Home Care, Inc. | 8 |
| Asian Network Hospice, Inc. | Not given |
| Vitas Healthcare Corporation of California | 8 |
| Prohealth Home Care, Inc. | 0 |
| Life Springs Hospice Care | 2 |
| Ace Home Health Care & Hospice, Inc. | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.