Golden Angel Hospice Inc.
A hospice in Upland, California 91786
280 N Benson Avenue Suite 11, Upland, California 91786. (909) 982-2233.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 9 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 164 hospices serving ZIP code 91786 had 7.
The last inspection on record was on Jun 12, 2025: an initial inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited Jun 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 12, 2025: initial inspection by the Accreditation Commission for Health Care9 deficiencies
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Upon patient record review 1 of 14 (Patient #1) did not have evidence in the patient record that the hospice interdisciplinary group, in consultation with the individual’s attending physician (if any), completed the comprehensive assessment no later than 5 calendar days after the election of hospice care. Patient #1, Patient SOC 9.18.24, initial MSW assessment completed on 12.13.24. No evidence of initial assessment completed within 5 calendar days.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 124 words
“Upon patient record review, 8 of 14 (Patient #1,2,5,6,7,8,9,10) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #1,2,5,6,7,8,9,10, Oxygen therapy 2-5L/min via nasal canula as needed was documented under treatment. No evidence of oxygen documented on medication profile. COS Patient #8, SN note documents patient rated their pain at 5 and patient had taken analgesic one hour prior to visit. No evidence of analgesic noted on medication profile. COS”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
The inspectors’ words, 97 words
“Upon patient record review, 1 of 14 (Patient #7) did not have evidence in the patient record that the comprehensive assessment includes a bereavement component which includes the needs of the patient’s family and other individuals focusing on the social, spiritual, and cultural factors that may impact their ability to cope with the patient’s death. Information gathered from the initial bereavement assessment is incorporated into the plan of care and is considered in the bereavement plan of care. Patient #7, Bereavement assessment dated 3.13.25 documented in narrative assessment complete. No evidence of assessment was documented within note.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 249 words
“Upon patient record review, 8 of 14 (Patient #1,4,5,6,7,8,9,10) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient #1, Patient was a full code and had no funeral home identified. No evidence psychosocial interventions and goals for full code or funeral home. Patient was admitted on 6.1.25. No evidence of initial care plans documented. COS Patient #5, Patient is on glipizide 10mg 2x/day and metformin 1000mg 2x/day. No evidence of endocrine interventions and goals for diabetic medications. COS. Patient #6, Patient was admitted on 5.22.25 for terminal diagnosis of COPD. No evidence of respiratory interventions and goals. No evidence of psychosocial interventions and goals for no funeral home identified. COS Patient #7, No evidence of psychosocial interventions and goals for no funeral home identified. COS Patient #8, Patient documented on admission with pain. No evidence of pain interventions and goals. COS Patient #9, Patient admitted on 11.13.24. No evidence of a care plan documented until 12.18.24 only for spiritual care. Then on 1.1.25 a care plan was initiated for MSW and Nursing care plans not initiated until 3.12.25. Patient #10, No evidence psychosocial interventions and goals for full code status. COS”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 92 words
“Upon patient record review, 8 of 14 (Patient #1,2,5,6,7,8,9,10) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #1,2,5,6,7,8,9,10, Oxygen therapy 2-5L/min via nasal canula as needed was documented under treatment. No evidence of oxygen order documented on POC orders. COS Patient #8, SN note documents patient rated their pain at 5 and patient had taken analgesic one hour prior to visit. No evidence of analgesic noted on POC orders. COS”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 103 words
“Upon patient record review, 5 of 14 (Patient #1,3,5,6,7) did not have evidence that the IDG in collaboration with the attending physician reviewed, revised and documents the individualized plan as frequently as the patient’s condition requires but no less frequently then every 15 calendar days. Patient #1, IDG note dated 1.20.24, 3.12.25, 5.21.25, no evidence of RN signature. Patient #3, IDG note dated 3.12.25, 5.24.25, no evidence of SC signature. IDG note on 6.4.25, no evidence of RN or SC signature. Patient #5,6, IDG note dated 5.22.25, no evidence of SC signature. Patient #7, IDG note dated 3.12.25, no evidence of SC signature.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon patient record review, 1 of 14 (Patient #9) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #9, Physician order for SC frequency states every recertification. Patient visit on 11/15/24 and 11/20/24. No evidence of order for additional visit.”
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Governing body and administrator (42 CFR 418.100(b))
“Upon personnel record review, 1 of 13 (Personnel #1) did not have evidence that the administrator is a hospice employee and possesses the education and experience required by the governing body. Personnel #1, Administrator education is a Bachelor of Art in Mass Communication, job description states Bachelor in Business Administration or nurse. No evidence Administrator met job description. COS, job description changed.”
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Discharge or transfer of care (42 CFR 418.104(e)(3))
“Upon patient record review, 2 of 14 (Patient #11,12) did not have evidence that the discharge summary includes all required information. Patient #11, 12, No evidence of the patient stay was documented in discharge summary. Discharge summary contained admission diagnosis and the reason for discharge.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 12, 2025 | Initial inspection by the Accreditation Commission for Health Care | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jan 25, 2016.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9 nurse care minutes per routine home care day, 16.5% of skilled nursing minutes at weekends and a visit near death for 61.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.0 min |
| Skilled nursing minutes at weekends | 16.5% |
| Visits near death | 61.1% of patients who died |
Who owns it?
- 17 owners or officers are people: Emmanuel C Luna (managing employee (under contract), 100%); Ferdinand S Gonzales (corporate officer, 66.66%); Edwin Panganiban (corporate officer, 33.33%); Edwin Panganiban (managing employee (on the payroll), 33.33%); Ferdinand S Gonzales (managing employee (on the payroll), 33.33%); Maria Cecilia R Gonzales (managing employee (on the payroll), 33%); Edwin Panganiban (corporate director, 32%); Maria Cecilia R Gonzales (corporate director, 32%); Ferdinand S Gonzales (corporate director, 32%); Ferdinand S Gonzales (owns 5% or more directly, 28.57%); Maria Cecilia R Gonzales (owns 5% or more directly, 25%); Edwin Panganiban (owns 5% or more directly, 21.43%); Jocelyn E Panganiban (owns 5% or more directly, 17.86%); Melanie Lourdes S Ros (owns 5% or more directly, 7.14%); Melanie Lourdes S Ros (corporate director); Jocelyn E Panganiban (corporate director); Jocelyn E Panganiban (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 90.48% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 164 hospices CMS’s data show serving patients in ZIP code 91786, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| St Grace Hospice Inc. | Not given |
| Advantage Hospice Providers, Inc. | 6 |
| Nova Home Hospice Inc. | 6 |
| Ivy Hospice Care, Inc. | 18 |
| Golden Angel Hospice Inc. This hospice | 9 |
| Blendship, Inc. | 31 |
| Medplus Hospice Services | 8 |
| Foothill Hospice Care, Inc. | Not given |
| Geana Hospice Care Inc. | 9 |
| Unicare Hospice Provider, Inc. | 9 |
| Achieva Hospice, Inc. | 9 |
| Butterfly Hospice | 17 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.