Hearth Record

San Gabriel Hospice

A hospice in Glendora, California 91740

1152 E Route 66, Glendora, California 91740. (626) 335-2171.

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The short answer

Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.

The last 24 months 9 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

9 deficiencies cited in the last three years

The middle of the 121 hospices serving ZIP code 91740 had 6.

The last inspection on record was on Sep 18, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

9 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

9 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Sep 18, 2025: reaccreditation inspection by the Accreditation Commission for Health Care9 deficiencies
  • Content of comprehensive assessment (42 CFR 418.54(c))

    “Upon patient record review 1 of 14 (Patient #4) did not have evidence in the patient record that the comprehensive assessment identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness that must be addressed in order to promote the hospice patient’s well-being, comfort, and dignity throughout the dying process. Patient 4: The SC did not complete a SC comprehensive assessment and has not seen the patient, patient refused SC. The RN nor Social Worker completed the content of the spiritual comprehensive assessment.”

    Rule L0524. Standard-level.

  • Content of comprehensive assessment (42 CFR 418.54(c)(4))

    “Upon patient record review, 10 of 14 (Patient #1,2,3,4,5,6,7,8,9,10) did not have evidence in the patient record that the comprehensive assessment takes into consideration the imminence of death. Patient 1,2,3,4,5,6,7,8,9,10: Imminently dying was not assessed by RN within the admission comprehensive assessment or visit note.”

    Rule L0528. Standard-level.

  • Content of comprehensive assessment (42 CFR 418.54(c)(6))

    The inspectors’ words, 309 words

    “Upon patient record review, 6 of 14 (Patient #4,5,7,8,9,10) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 4: Current Medication list dated 09/16/25 contains orders for Norco 5mg-325mg 1 tab every 6 hours as needed for moderate-severe pain and Acetaminophen 650mg Suppository 1 supp rectally every 4-6 hours as needed for pain/fever. There is no directive not to exceed 4000mg in all forms daily of acetaminophen. Corrected on site, medication record updated. Patient 5: Current Medication list dated 09/16/25 contains orders for Norco 10mg-325mg 1 tab every 8 hours as needed for moderate-severe pain and Acetaminophen 650mg Suppository 1 supp rectally every 4-6 hours as needed for pain/fever. There is no directive not to exceed 4000mg in all forms daily of acetaminophen. Corrected on site, medication record updated. Patient 7: Current Medication list dated 9/16/25 contains an order for MiraLax Powder for solution 17g orally without diluent. Corrected on site, medication record updated. Patient 8: Current Medication list dated 9/16/25 contains order for Hydrocortisone 1% topical Cream topically to affected area twice daily as needed for itching. Order does not indicate location of application. Corrected on site, medication record updated. Patient 9: Current Medication list dated 9/16/25 contains an order for MiraLax Powder for solution 17g orally without diluent. Corrected on site, medication record updated. Patient 10: Current Medication list dated 9/16/25 contains order for Miconazole Nitrate 2% 1 application topically to affected area twice a day for indication of rashes. Order does not indicate location of application. Corrected on site, medication record updated.”

    Rule L0530. Standard-level.

  • Content of plan of care (42 CFR 418.56(c))

    The inspectors’ words, 224 words

    “Upon patient record review, 5 of 14 (Patient #1,3,4,5,6) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient 1: The POC dated 09/16/25 has a medication order for ASA (anticoagulant) without a risk for bleeding care plan with appropriate goals and interventions. Patient 3: The current POC dated 09/16/25 has a medication order for ASA (anticoagulant) without a risk for bleeding care plan with appropriate goals and interventions. Corrected on site, POC updated. Patient 4: The POC dated 09/16/25 has a medication order for Eliquis (anticoagulant) without a risk for bleeding care plan with appropriate goals and interventions. Corrected on site, POC updated Patient 5: The current POC dated 09/16/25 has a medication order for ASA daily (anticoagulant) without a risk for bleeding care plan with appropriate goals and interventions. Corrected on site, POC updated Patient 6: The current POC dated 09/16/25 has a medication order for Eliquis (anticoagulant) without a risk for bleeding care plan with appropriate goals and interventions. Corrected on site, POC updated”

    Rule L0545. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(2))

    The inspectors’ words, 128 words

    “Upon patient record review, 1 of 14 (Patient #4) did not have evidence the plan of care must includes all services necessary for the palliation and management of the terminal illness and related conditions, including the following: • A detailed statement of the scope and frequency of services necessary to meet the specific patient and family needs • The IDG demonstrates a proactive approach in developing each patient’s plan of care by planning ahead for anticipated patient changes and needs. Decisions should reflect the patient/family preferences rather than be solely a response to a crisis. Patient 4: Record indicates patient has been seen monthly by SW since admission 12/31/24, visit frequency order remains prn monthly with no scope or frequency on the POC. Corrected on site, POC updated.”

    Rule L0547. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(4))

    The inspectors’ words, 260 words

    “Upon patient record review, 6 of 14 (Patient #4,5,7,8,9,10) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 4: The POC contains orders for Norco 5mg-325mg 1 tab every 6 hours as needed for moderate-severe pain and Acetaminophen 650mg Suppository 1 supp rectally every 4-6 hours as needed for pain/fever. There is no directive not to exceed 4000mg in all forms daily of acetaminophen. Corrected on site, POC updated. Patient 5: The POC contains orders for Norco 10mg-325mg 1 tab every 8 hours as needed for moderate-severe pain and Acetaminophen 650mg Suppository 1 supp rectally every 4-6 hours as needed for pain/fever. There is no directive not to exceed 4000mg in all forms daily of acetaminophen. Corrected on site, POC updated. Patient 7: The POC contains an order for MiraLax Powder for solution 17g orally without diluent. Corrected on site, POC updated. Patient 8: The POC contains order for Hydrocortisone 1% topical Cream topically to affected area twice daily as needed for itching. Order does not indicate who will apply or location of application. Corrected on site, POC updated. Patient 9: The POC contains an order for MiraLax Powder for solution 17g orally without diluent. Corrected on site, POC updated. Patient 10: The POC contains order for Miconazole Nitrate 2% 1 application topically to affected area twice a day for indication of rashes. Order does not indicate who will apply or location of application. Corrected on site, POC updated.”

    Rule L0549. Standard-level.

  • Coordination of services (42 CFR 418.56(e)(2))

    “Upon patient record review, 1 of 14 (Patient #4) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient 4: Record indicates patient has been seen monthly by SW since admission 12/31/24, visit frequency order remains prn monthly. Corrected on site, POC updated.”

    Rule L0555. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(1))

    The inspectors’ words, 228 words

    “Upon patient record review, 3 of 14 (Patient #1,7,8) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable. Patient 1: Current Aide POC dated 8/8/25 does not include frequency for turn and reposition, record bowel movements or feeding assistance. Corrected on site, POC updated. Patient 7: Current POC dated 9/16/25 indicates a walker is required for ambulation. Current Aide POC dated 5/21/25 does not list walker as a required ambulatory device; lists the patient as bedbound and non ambulatory. Corrected on site, POC updated. Patient 8: Current Aide POC does not indicate frequencies for dressing,oral care or nail care. Shower chair is marked on Aide POC however shower, tub bath or bed bath are not indicated. Corrected on site, POC updated.”

    Rule L0625. Standard-level.

  • Supervision of hospice aides (42 CFR 418.76(h)(1))

    “Upon patient record review 1 of 14 (Patient #5) did not have evidence documentation in the patient record that a Registered Nurse made an on-site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide and to ensure that services ordered by the hospice interdisciplinary group meet the patient’s needs. Patient 5: The medical record indicates that an Aide supervisory visit was conducted on 5/01/25 and not again until 5/29/25. (27 days).”

    Rule L0629. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Sep 18, 2025Reaccreditation inspection by the Accreditation Commission for Health Care9 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Nov 1, 2013.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.8 nurse care minutes per routine home care day, 25.9% of skilled nursing minutes at weekends and a visit near death for 88.2% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 99% at home, 1% in a skilled nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day11.8 min
Skilled nursing minutes at weekends25.9%
Visits near death88.2% of patients who died

Who owns it?

  • CMS’s ownership file has no owners listed for this hospice.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 89.38% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 0% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5Not rated
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 121 hospices CMS’s data show serving patients in ZIP code 91740, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 9.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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