Aviant Hospice Phoenix
A hospice in Gilbert, Arizona 85233
890 West Elliot Road Suite 101 Office 110, Gilbert, Arizona 85233. (480) 398-2411.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 68 hospices serving ZIP code 85233 had 5.
The last inspection on record was on Sep 5, 2025: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 5, 2025: reaccreditation inspection by The Joint Commission7 deficiencies
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 111 words
“Observed in Record Review. In 10 of 10 active patient records reviewed, most plan of care goals were not measurable. Here are some examples. Patient and caregiver will: feel needs are being met as the have defined; will be able to verbalize/demonstrate effective coping skills; will demonstrate effective care management and knows to call RN for questions and concerns. Patient will have information necessary for questions and concerns. Self-determined directives of care. In addition, completion target dates were consistently the last day of the current benefit period and were changed to the last day of each successive period. This RFI was reviewed with the CEO and Director of Education and Compliance.”
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Content of plan of care (42 CFR 418.56(c)(2))
The inspectors’ words, 95 words
“Observed in Record Review. In 10 of 10 active patient records reviewed, the organization did not ensure that the plan of care included all services needed for the palliation and management of the terminal illness and related conditions. For example, MAHC – 10 scores in the initial comprehensive assessments of records RRHV#1, RRHV#2, RRHV#3, RRNHV#1, RRNHV#3, RRNHV#4, RRNHV#5, RRNHV#6, and RRNHV#7 indicated high risk for falls. Goals included a generic statement about safety but did not address reducing risk and preventing injury. This RFI was reviewed with the CEO and Director of Education and Compliance.”
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Content of plan of care (42 CFR 418.56(c)(5))
“Observed in Record Review. In 10 of 10 active patient records reviewed, the organization use standing orders that were not consistent with assessed clinical needs. The following orders were written in every record, even if the absence of a clinical indication. May insert indwelling catheter for relief of urinary retention or incontinence. Irrigate and/or change catheter prn. May obtain chest x-ray or PPD as needed or required on admission. This RFI was reviewed with the CEO and Director of Education and Compliance.”
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Review of the plan of care (42 CFR 418.56(d ))
“Observed in Record Review. In 10 of 10 active patient records reviewed, the hospice interdisciplinary team did not consistently update the plan of care. For example, in the meeting notes of core team members there was little or no documentation of patient decline, progress towards desired outcomes, goals and plans for the following two weeks. This RFI was reviewed with the CEO and Director of Education and Compliance.”
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Executive responsibilities (42 CFR 418.58(e)(1))
“Observed in Leadership Session. The hospice governing body did not evaluate the QAPI program annually as required. This RFI was reviewed with the CEO and Director of Education and Compliance.”
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 222 words
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization failed to implement activities for the prevention of infections and communicable diseases as required by policy. At the home visit for RRHV#3 an RN left her bag open while providing care. This RFI was reviewed with the CEO and Director of Education and Compliance. Observed in Patient Home. In 1 of 3 home visits conducted, the organization failed to implement activities for the prevention of infections and communicable diseases as required by policy. At the home visit for RRHV#1 an RN removed Cavi Wipes from the tub prior to entering the patient’s home, placed then in a plastic bag that zipped and brought them in her visit bag for use in the home. This RFI was reviewed with the CEO and Director of Education and Compliance. Observed in Patient Home. In 2 of 3 home visits conducted, the organization failed to implement activities for the prevention of infections and communicable diseases as required by policy. At the home visit for record RRHV#1 an RN turned the water faucet off without using a paper towel. At home visit for record RRHV#2 a home health aide did not consistently perform hand hygiene before donning and after doffing gloves. This RFI was reviewed with the CEO and Director of Education and Compliance.”
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In-service training (42 CFR 418.76(d))
“Observed in HR File Review. In 1 of 1 home health aide HR files reviewed, the organization could not provide documentation of clock hours of education towards the 12 required for the home health aide year to date in 2025 for personnel file HR#4 HHA. This RFI was reviewed with the CEO and Director of Education and Compliance.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 5, 2025 | Reaccreditation inspection by The Joint Commission | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 20, 2010.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12 nurse care minutes per routine home care day, 5.9% of skilled nursing minutes at weekends and a visit near death for 98.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 47% at home, 50% in assisted living, 3% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.0 min |
| Skilled nursing minutes at weekends | 5.9% |
| Visits near death | 98.2% of patients who died |
Who owns it?
- Aviant Healthcare LLC owns 100% directly since Dec 31, 2014.
- Aviant Healthcare LLC runs it.
- 8 owners or officers are people: Leslie Jeanette Cooper Sullivan (managing employee (on the payroll), 80%); Michael Ea O’malley (corporate officer, 50%); Richard E Bass (corporate officer, 50%); Michael Ea O’malley (owns 5% or more through other companies, 25%); Richard E Bass (owns 5% or more through other companies, 25%); Jennifer L Posorske (owns 5% or more through other companies); Roopesh Kumar Kantala (managing employee (under contract)); Kelli A Rojas (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Aviant Healthcare LLC | Owns 5% or more directly | 100% | Dec 31, 2014 |
| Aviant Healthcare LLC | Runs it (operational or managerial control) | 100% | Dec 31, 2014 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 93.88% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 72% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 68 hospices CMS’s data show serving patients in ZIP code 85233, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| American Care Concepts Hospice LLC | 0 |
| Aviant Hospice Phoenix This hospice | 7 |
| Advisacare Hospice, LLC | 5 |
| Hospice of the Valley East | Not given |
| Always Present Hospice | 5 |
| Agave Hospice and Palliative Care | Not given |
| Vital Hc, Inc. | 10 |
| Universal Hospice Care Services | Not given |
| Pristine Hospice LLC | 4 |
| Golden Rose Hospice Care Inc. | Not given |
| Endeavor Hospice | 12 |
| Arizona Professional Hospice Care | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.