Arkansas Hospice Inc.
A hospice in Batesville, Arkansas 72501
2233 Harrison, Batesville, Arkansas 72501. (501) 748-3333.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 12 hospices serving ZIP code 72501 had 7.5.
The last inspection on record was on Sep 18, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Aug 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 23, 2024: recertification inspection by the state3 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 223 words
“Based on clinical record review and staff interview, it was determined the Agency failed to include all medications utilized by the patient on the medication list in 1 (#2) of 12 (#2, #3, #4, #5, #6, #8, #9, #10, #11, #12, #13, #14) clinical records reviewed of patients utilizing oxygen. This failed practice by the Agency resulted in an inaccurate and incomplete clinical record and presented a risk to all patients on census currently utilizing oxygen as the failure to include all medications could potentially inhibit the patient’s attending physician from making an informed decision regarding the patient’s medication regimen related to potential adverse effects, drug reactions, significant side effects or significant drug interactions. Findings follow: Review of clinical record #2 with a start of care of 06/29/24 revealed a patient with a diagnosis of Alzheimers Disease. On a form titled “;Visit Note Report” and dated 07/05/24 the Skilled Nurse documented the patient was currently utilizing oxygen. Review of a form titled “Client Medication Report” failed to include the medication Oxygen. There was no documentation in the chart to indicate that Oxygen had been checked for actual or potential drug interactions. An interview on 08/21/24 at 4:10 PM with Agency Personnel #1 and #2 confirmed that Oxygen was not included on the medication profile and not checked for actual or potential drug interactions.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 165 words
“Based on clinical record review and staff interview, it was determined the Agency failed to follow the physicians orders contained in the written plan of care in 1 (#6) of 14 (#1-#14) clinical records reviewed. This failed practice had the potential to affect all patients on current census and placed the patients and/or families at risk for adverse outcomes, ineffective care, and services due to a delay in coordination of information to meet the patients needs. Findings follow: Review of clinical record #6 with a start of care of 03/13/24 revealed a patient with a diagnosis of Multiple Sclerosis. Review of a document titled “Order Number: 349868” and dated 07/03/24 revealed “HOSPICE RECERTIFICATION” with a certification period of 07/11/24 to 09/08/24 and orders for Home Health Aide (HHA) services “;2Xs A WEEK AND PRN” (Twice a week and as needed). HHA visits missed weeks of 08/21/24-08/27/24 and 08/28/24-09/03/24. An interview on 08/22/24 at 9:30 AM with personnel #1 and #2 confirmed the missed HHA visits.”
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
The inspectors’ words, 317 words
“Based on clinical record review and staff interview, it was determined the Registered Nurse (RN) failed to supervise and assess the quality of care and services provided through on-site supervisory aide visits (SAV) every 14 days as required in 2 (#6 and #9) of 12 (#1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #12, #13) current clinical records reviewed with Hospice Aide (HA) services. This lack of supervision by the RN had the potential to place all patients receiving HA services at risk for adverse outcomes due to possible delays in the discovery of noncompliance with the aide plan of care by the HA or possible changes in the needs of the patient and family. Findings follows: Review of clinical record #6 with a start of care of 03/13/24 revealed a patient with a diagnosis of Multiple Sclerosis. Review of a document titled “Order Number: 349868” and dated 07/03/24 revealed “HOSPICE RECERTIFICATION” with a certification period of 07/11/24 to 09/08/24 and orders for HA services “;2Xs A WEEK AND PRN” (Twice a week and as needed). Documentation by the RN revealed SAVs were completed on 07/02/24 and 07/26/24 (10 days late). Review of clinical record #9 with a start of care of 07/29/23 revealed a patient with a diagnosis of Senile Degeneration of the Brain. Review of a document titled “Order Number: 351328” and dated 07/017/24 revealed an order type “HOSPICE RECERTIFICATION” with a certification period of 07/23/24 to 09/20/24 and orders for HA services “;5Xs A WEEK AND PRN” (Five times a week and as needed). On a document titled “Visit Note Report” and dated 08/05/2024 the RN documented a SAV. There were no other SAVs performed as of the record review date 08/20/24 (1 day late). An interview on 08/22/24 at 9:30 AM with personnel #1 and #2 confirmed the agency failed to conduct an aide supervisory visit within the required 14-day period.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 18, 2024 | Recertification inspection by the state | No deficiencies cited |
| Aug 23, 2024 | Recertification inspection by the state | 3 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 27, 2008.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.5 nurse care minutes per routine home care day, 8.1% of skilled nursing minutes at weekends and a visit near death for 92.8% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 50% at home, 4% in assisted living, 46% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.5 min |
| Skilled nursing minutes at weekends | 8.1% |
| Visits near death | 92.8% of patients who died |
Who owns it?
- Arkansas Hospice, Inc. runs it.
- 30 owners or officers are people: James Holloway (corporate officer); Jennifer A O’brien (corporate director); Melissa Fontaine (corporate director); David L Reding (corporate director); Michael W. Brown (corporate director); Bruce Holsted (corporate director); Jane D. Evans (corporate director); Sandy Alstadt (corporate director); William R. Phelps (corporate director); Sally D Riggs (corporate director); Michael D Parr (corporate director); Mary C Imbro (corporate director); Sharon L Davis (corporate director); David C Jung (corporate director); Robert Skinner (corporate director); Melissa Masingill (corporate director); Kelly T Carney (corporate director); Donna Baas (corporate director); Katherine Jones (corporate officer); Katherine Jones (managing employee (on the payroll)); Sharon K Aureli (corporate director); David Wyatt (managing employee (on the payroll)); Margaret B Bumpers (corporate director); Brian W Bell (corporate officer); Brian W Bell (managing employee (on the payroll)); David D Moore (corporate director); Lauretta P Helmich (corporate director); Rhonda K Finnie (corporate director); Kimberlee S Kirkman (corporate director); Anita S Deal (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 94% rated it 9 or 10 out of 10, and 91% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.12% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 74.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 12 hospices CMS’s data show serving patients in ZIP code 72501, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7.5; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Gentiva | 9 |
| Caring Hands Hospice, Inc. | 1 |
| Arkansas Hospice Inc. This hospice | 3 |
| Hospice of the Ozarks | 1 |
| St Bernards Regional Med Ctr H | 5 |
| Elite Hospice | 7 |
| Hospice Home Care LLC | 9 |
| Gentiva | 12 |
| Elite Hospice | 10 |
| Arkansas Hospice Inc. | 6 |
| Legacy Hospice of North Arkansas | 14 |
| Elite Hospice | 8 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.