Hearth Record

Hospice of the Ozarks

A hospice in Mountain Home, Arkansas 72653

811 Burnett Drive, Mountain Home, Arkansas 72653. (870) 508-1771.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

1 deficiency cited in the last three years

The middle of the 6 hospices serving ZIP code 72653 had 8.5.

The last inspection on record was on Sep 8, 2025: a recertification inspection by the state.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Aug 15, 2025: recertification inspection by the state1 deficiency

  • Timeframe for completion of assessment (42 CFR 418.54(b))

    The inspectors’ words, 260 words

    “Based on a review of clinical records and staff interviews, it was determined that the Agency failed to complete a Spiritual Needs Assessment as part of the Initial Comprehensive Assessment within five (5) days following the election of hospice services for 1 of 19 patients reviewed (Patient #3). This failed practice had the potential to affect all hospice admissions, as it may delay the identification of patient and family spiritual and psychosocial needs. Such delays could place patients and/or families at increased risk for inadequate coping with end-of-life issues, lack of appropriate spiritual resources, and insufficient emotional or familial support. A review of clinical record #3, with a Start of Care (SOC) date of 07/28/25, revealed a patient diagnosed with Heart Failure. A document titled “Chaplain Visit Note”, dated 07/31/25, indicated that the Chaplain contacted the patient’s caregiver to schedule the initial spiritual assessment visit. The caregiver declined the visit. The Chaplain noted he spoke with the Social Worker and requested that she complete the spiritual assessment during her psychosocial assessment. A review of a the “Medical Social Worker Visit Note” dated 08/01/25 documented that the “Spiritual Assessment [was] not assessed.” There was no documentation indicating coordination of care between the Chaplain and the Social Worker to ensure completion of the spiritual assessment. During an interview conducted on 08/14/25 at 2:00 PM, Agency Personnel #1and #2 confirmed that the Spiritual Assessment had not been completed within the required five (5) calendar days from the SOC, as required by the Medicare Hospice Conditions of Participation as part of the comprehensive assessment.”

    Rule L0523. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Sep 8, 2025Recertification inspection by the stateNo deficiencies cited
Aug 15, 2025Recertification inspection by the state1 deficiency cited

Is it certified?

  • Medicare-certified hospice since Mar 13, 1985.
  • Ownership: non-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.9 nurse care minutes per routine home care day, 14.1% of skilled nursing minutes at weekends and a visit near death for 97.5% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 56% at home, 10% in assisted living, 22% in a nursing facility, 2% in an inpatient hospice, 10% elsewhere.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day14.9 min
Skilled nursing minutes at weekends14.1%
Visits near death97.5% of patients who died

Who owns it?

  • Hospice of the Ozarks owns 100% directly since Oct 1, 1986.
  • 7 owners or officers are people: Elizabeth Plumb (managing employee (on the payroll), 100%); Gregory Wood (corporate director, 100%); Gregory Wood (runs it (operational or managerial control), 100%); Elizabeth Plumb (owns 5% or more through other companies, 0%); Elizabeth Plumb (corporate director, 0%); Richard D Schmidt (managing employee (on the payroll), 0%); Gregory Wood (managing employee (on the payroll), 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Hospice of the OzarksOwns 5% or more directly100%Oct 1, 1986

What do families say?

  • Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 93% rated it 9 or 10 out of 10, and 97% would definitely recommend it.
  • CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 98.13% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 84.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 55 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold9 of 10

How does it compare nearby?

  • Of the 6 hospices CMS’s data show serving patients in ZIP code 72653, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8.5; this one had 1.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 6 hospices CMS lists serving ZIP code 72653
PlaceDeficiencies, 3 years
Hospice of the Ozarks This hospice1
Elite Hospice10
Hospice Home Care LLC9
Legacy Hospice of North Arkansas14
Arkansas Hospice Inc.3
Elite Hospice8

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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