Encompass Health Hospice
A hospice in Texarkana, Arkansas 71854
3809 East 9th Street, Suite 10, Texarkana, Arkansas 71854. (870) 773-2621.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 17 hospices serving ZIP code 71854 had 6.
The last inspection on record was on May 11, 2026: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Apr 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 24, 2026: recertification inspection by the state1 deficiency
-
Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
The inspectors’ words, 205 words
“Based on a review of clinical records and staff interviews, it was determined that the agency failed to supervise and assess the quality of care and services through on-site Supervisory Aide Visits (SAV) every 14 days in one (#12) of thirteen (#2-#6, #8-#12, #14, #16, and #18) clinical records reviewed with Hospice Aide (HA) services. This lack of supervision by the RN had the potential to place all patients receiving HA services at risk for adverse outcomes due to possible delays in the discovery of noncompliance with the Plan of Care by the HA or possible changes in the needs of the patient and family. Findings follow: A review of clinical record #12, with a start of care date of 03/09/26, revealed a patient diagnosed with Heart Failure. Review of a document titled “Hospice Certification and Plan of Care” with a certification period from 03/09/2026 to 06/06/2026, revealed orders for a Hospice Aide (HA). The most recent aide supervisory visit was completed on 04/07/26, with the next visit due on 04/21/2026. There is no documentation of any additional supervisory visits.During an interview on 04/22/26 at 2:00 PM, Agency Personnel #1 confirmed the Registered Nurse failed to perform Supervisory Aide Visits every fourteen days as required.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 11, 2026 | Recertification inspection by the state | No deficiencies cited |
| Apr 24, 2026 | Recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Oct 20, 1992.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.1 nurse care minutes per routine home care day, 5.7% of skilled nursing minutes at weekends and a visit near death for 92.8% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 79% at home, 3% in assisted living, 11% in a nursing facility, 6% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.1 min |
| Skilled nursing minutes at weekends | 5.7% |
| Visits near death | 92.8% of patients who died |
Who owns it?
- Advanced Homecare Management LLC owns 100% directly since Sep 1, 2016.
- 12 owners or officers are people: Evan D. Bertrand (corporate officer, 0%); James C Arrington (managing employee (on the payroll), 0%); Lisa M Arbuckle (managing employee (on the payroll), 0%); Vernon D Bowman (managing employee (on the payroll), 0%); Julie A. Farmer (managing employee (on the payroll), 0%); William H Kelley (managing employee (under contract), 0%); Heather Biddle (managing employee (on the payroll), 0%); Terresa Demoss (managing employee (on the payroll), 0%); Dale R Clift (corporate officer, 0%); Dale R Clift (runs it (operational or managerial control), 0%); Sean P Richardson (corporate officer, 0%); Melinda K. Lokey (corporate officer, 0%).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Enhabit Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 1, 2022 |
| Enhabit Inc. | Owns 5% or more through other companies | 100% | Jul 1, 2022 |
| Wells Fargo Bank, N.A. | Holds 5% or more security interest | 100% | Jun 30, 2022 |
| Advanced Homecare Management LLC | Owns 5% or more directly | 100% | Sep 1, 2016 |
| Anchor Parent, LLC | Owns 5% or more through other companies | 100% | May 15, 2026 |
| Anchor Midco, LLC | Owns 5% or more through other companies | 100% | May 15, 2026 |
| Anchor Topco, LP | Owns 5% or more through other companies | 100% | May 15, 2026 |
| Kinderhook Capital Fund 8, L.P. | Owns 5% or more through other companies | 34.52% | May 15, 2026 |
| Kinderhook Capital Fund 8-B, L.P. | Owns 5% or more through other companies | 29.14% | May 15, 2026 |
| Stepstone K Strategic Opportunities Fund V, L.P. | Owns 5% or more through other companies | 7.27% | May 15, 2026 |
| Pacific Life Insurance Company | Owns 5% or more through other companies | 7.27% | May 15, 2026 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 70% rated it 9 or 10 out of 10, and 76% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 56.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 17 hospices CMS’s data show serving patients in ZIP code 71854, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Encompass Health Hospice This hospice | 1 |
| Gentiva | 14 |
| Hospice of Hope | 12 |
| Dierksen Memorial Hospice | 6 |
| Gentiva | 13 |
| Enhabit Hospice | 2 |
| Lester Dierksen Memorial Hospice, LLC | 4 |
| Hospice of Texarkana Inc. | 14 |
| Gentiva | 15 |
| Enhabit Hospice | 0 |
| Dierksen Hospice | 11 |
| Heritage Hospice of Texarkana LLC | 10 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.