Southerncare New Beacon N Birmingham
A hospice in Birmingham, Alabama 35235
5582 Apple Park Dr, Birmingham, Alabama 35235. (205) 939-8799.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 11 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
11 deficiencies cited in the last three years
The middle of the 18 hospices serving ZIP code 35235 had 5.
The last inspection on record was on Aug 21, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
11 deficiencies in 1 month of the last 36. Last cited Aug 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 21, 2026: reaccreditation inspection by the Accreditation Commission for Health Care11 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 358 words
“Upon patient record review, 5 of 23 (Patient #1,6,7,10,13) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 1: RN documentation indicated that the patient was using oxygen at 2.5LNC and 4LNC as needed. The active medication list has an entry for oxygen 2LNC PRN for shortness of breath. No evidence that the active medication list includes an entry for 2.5 or 4LNC. No evidence that the active medication list includes a titration instructions to increase the patient’s oxygen to 2.5LNC or 4LNC. During home visit medication reconciliation, Nexium 40mg 1 cap daily was noted in the home. No evidence that medication was included on the current medication list. Patient 6: The active medication profile has 2 active entries for oxygen. One for oxygen at 2-4LNC every 4 hours PRN and another for oxygen 2LNC PRN as needed for shortness of breath. No evidence that instructions were given on when to use which liter flow for shortness of breath. Patient 7: RN documentation indicated that the patient was using oxygen at 4LNC. The active medication list has an entry for oxygen 2LNC PRN for shortness of breath. No evidence that the active medication list includes an entry for 4LNC. No evidence that the active medication list includes a titration instructions to increase the patent’s oxygen to 4LNC. Patient 10: The active medication profile has MiraLAX entries that does not have instructions on how to dilute the powder. Patient 13: RN documentation indicated that the patient’s oxygen was being titrated to both 4.5LNC and 5LNC. The active medication list has an entry for oxygen at 2-4LNC PRN for shortness of breath. No evidence that the active medication list includes an entry for 4.5LNC or 5LNC. No evidence that the active medication list includes instructions to titrate the oxygen the patient’s oxygen to 4.5L or 5LNC.”
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Approach to service delivery (42 CFR 418.56(a)(1))
The inspectors’ words, 134 words
“Upon patient record review, 2 of 23 (Patient #3,11) did not have evidence that a Registered Nurse is designated to ensure continuous assessment of the patient and family’s needs and to coordinate activities with other members of the interdisciplinary group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family. Patient 3: The medical record indicated that the patient had a wound to the left knee. No evidence that the patient’s wound was measured for the week of 07/27/2026. Patient 11: RN documentation indicated that patient was having breakthrough pain to the right abdomen on 07/07/26. The nurse indicated that she was reaching out to the doctor. No evidence in the chart that the nurse reached out to the doctor at that time.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 202 words
“Upon patient record review, 4 of 23 (Patient #1,4,7,13) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #1: RN documentation indicated that the patient’s oxygen was being titrated to both 2.5LNC and 4LNC. No evidence that an order was received for the oxygen at 2.5L or 4LNC. The current order is for oxygen at 2LNC. During home visit medication reconciliation, Nexium 40mg 1 cap daily was noted in the home. No evidence that an order was received for that medication. Patient 4: The medical record indicated that the patient had a chest X-Ray on 08/03/2026. No evidence that an order was received for the chest x-ray. Patient 7: RN documentation indicated that the patient’s oxygen was being used at 4LNC. No evidence that an order was received for the oxygen at 4LNC. The current order is for oxygen at 2LNC. Patient 13: RN documentation indicated that the patient’s oxygen was being titrated to both 4.5LNC and 5LNC. No evidence that an order was received for the oxygen at 4.5L or 5LNC. The current order is for oxygen at 2-4LNC PRN.”
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Content of plan of care (42 CFR 418.56(c)(5))
The inspectors’ words, 123 words
“Upon patient record review, 3 of 23 (Patient #5,9,16) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient 5: The current DME supply list has a nebulizer listed. No evidence that the patient has nebulizer treatments ordered. Patient 9: The medical record indicated that patient had a skin tear that healed in May 2026. New benefit period started on 07/16/26. No evidence wound care supplies was removed from the active supply list. Patient: 16: RN documentation indicated that the patient is using a walker due to altered mobility. No evidence that a walker was added to the current DME supply list.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 198 words
“Upon patient record review, 4 of 23 (Patient #5,8,13,15) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient 5: The current plan of care has interventions for wound care to a skin tear on the right forearm. The medical record indicated that the wound was healed and inactivated on 03/30/2026. No evidence that the plan of care was updated to remove those interventions. Patient 8: The medical record indicated that the social worker was helping the patient/family with ALF/senior apartment placement. No evidence that the plan of care was updated to include interventions related to placement. Patient 13: The medical record indicated that the patient was admitted with a pacemaker. No evidence that problems, goals, interventions related to the pacemaker was included on the initial plan of care or following care plans as of date of survey. Patient 15: Plan of care has interventions for the social worker to complete an evaluation. The medical record indicated that the evaluation was completed on 07/09/26. No evidence that the plan of care was updated remove that intervention.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon client record review, 1 of 23 (Patient #15) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient 15: The plan of care has orders for the nurse to assess the patient for ascites and measure abdominal girth. No evidence that the nurse ever obtained abdominal girth measurements.”
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Coordination of services (42 CFR 418.56(e)(3))
“Upon patient record review 1 of 23 (Patient #18) did not have evidence that the IDG ensures that the care and services provided are based on all assessments of the patient and family needs. Patient 18: Volunteer services were requested upon admission, 5/21/26. At the time of survey, 8/17/26, there was no evidence that volunteer services have been provided.”
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Supervision of hospice aides (42 CFR 418.76(h)(1))
“Upon patient record review 1 of 23 (Patient #17) did not have evidence documentation in the patient record that a Registered Nurse made an on-site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide and to ensure that services ordered by the hospice interdisciplinary group meet the patient’s needs. Patient 17: The medical record indicated that an aide supervisory visit was conducted on 7/20/26 and not again until 8/10/26. 21 days between supervisory visits.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. Volunteer percentage for 2025 3.01%. Quarter 1 3.54%, Quarter 2 3.14%.”
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Authentication (42 CFR 418.104(b))
The inspectors’ words, 116 words
“Upon patient client record review, 1 of 23 (Patient #14) did not have evidence that all entries are legible, clear, complete, and appropriately authenticated and dated in accordance with the organizations policies and procedures and currently accepted standards of practice. Electronic signatures are acceptable as long the hospice is following appropriate safeguards to prevent unauthorized access to the patient records. Patient 14: On the initial IDG, the social worker documented that the pt/family was coping well with illness, had no concerns, and that she would visit the pt monthly and PRN as needed. The medical record indicated that the pt/POA had refused social services and the social worker had not completed a visit on the patient.”
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Discharge or transfer of care (42 CFR 418.104(e)(3))
“Upon client record review, 1 of 23 (Patient #19) did not have evidence that the discharge summary includes all required information. Patient 19: No evidence that a discharge summary was completed at the time of discharge.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 21, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 11 deficiencies cited |
Is it certified?
- Medicare-certified hospice since May 24, 1984.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.4 nurse care minutes per routine home care day, 5.3% of skilled nursing minutes at weekends and a visit near death for 94.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 75% at home, 2% in assisted living, 17% in a nursing facility, 6% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.4 min |
| Skilled nursing minutes at weekends | 5.3% |
| Visits near death | 94.4% of patients who died |
Who owns it?
- Regency Healthcare Group LLC owns 100% directly since Apr 15, 2011.
- Regency Healthcare Group LLC runs it.
- 8 owners or officers are people: Ronald C Lazas (corporate officer, 0%); David Robinson Arnold (corporate officer, 0%); David Robinson Arnold (managing employee (on the payroll), 0%); Thomas Joseph Dolan (corporate officer, 0%); David Allen Causby (corporate officer, 0%); Janet L Combs (corporate officer, 0%); Jennifer Forsyth Butler (managing employee (on the payroll), 0%); Chris A Phillips (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ch Services Midco Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 5, 2015 |
| Curo Health Services Holdings, Inc. | Owns 5% or more through other companies | 100% | Jun 6, 2014 |
| Charlotte Midco, LLC | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Falcon Hospice, LP | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Regency Healthcare Holdings LLC | Owns 5% or more through other companies | 100% | Apr 15, 2011 |
| Charlotte Buyer, Inc. | Owns 5% or more through other companies | 100% | Jul 11, 2018 |
| Curo Health Services LLC | Owns 5% or more through other companies | 100% | Jun 6, 2014 |
| Kah Hospice Company, Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Regency Healthcare Group LLC | Owns 5% or more directly | 100% | Apr 15, 2011 |
| Ch Services Group Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 5, 2015 |
| Ch Services Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 5, 2015 |
| Cd&r Falcon Holdings, LP | Owns 5% or more through other companies | 60% | Aug 11, 2022 |
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Humana Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Regency Healthcare Group LLC | Runs it (operational or managerial control) | Jul 1, 2006 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 82% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.72% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 70% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 18 hospices CMS’s data show serving patients in ZIP code 35235, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 11.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Southerncare New Beacon N Birmingham This hospice | 11 |
| Oasis Healthcare - Moody | 3 |
| Acg Hospice-Birmingham | 2 |
| Affinity Hospice | 4 |
| Compassus Hospice and Palliative Care-Birmingham | 9 |
| Gentiva Birmingham | 20 |
| Southerncare New Beacon - Jasper | 13 |
| Shepherd’s Cove Hospice | 0 |
| Lakeside Hospice Inc. | 6 |
| Amedisys Hospice of Birmingham | 3 |
| Enhabit Hospice Birmingham | 6 |
| Acg Hospice-Gardendale | 9 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.