Healthy Choice Homecare LLC
A home health agency in Plano, Texas 75093
4601 Old Shepard Place Suite 401, Plano, Texas 75093. (972) 612-5370.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 1.5of 5 quality of patient care rating
- Not rated patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Sep 17, 2024: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Sep 2024. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Sep 17, 2024: recertification inspection1 deficiency
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Performance Improvement Projects
The inspectors’ words, 444 words
“Performance improvement projects CFR(s): 484.65(d)(1)(2) Standard: Performance improvement projects. Beginning July 13, 2018 HHAs must conduct performance improvement projects. (1) The number and scope of distinct improvement projects conducted annually must reflect the scope, complexity, and past performance of the HHA’s services and operations. (2) The HHA must document the quality improvement projects undertaken, the reasons for conducting these projects, and the measurable progress achieved on these projects. This Standard is not met as evidenced by: Based on record review and interview, the agency failed to conduct and document performance improvement projects for three of three calendar years (2021, 2022 and 2023) and failed to have at least one performance improvement project in development or ongoing for calendar year 2024 that reflected the scope, complexity and past performance of the agency’s services and operations and the measurable progress achieved on the projects. This failure could prevent the agency from identifying weaknesses and making improvements in patient care. Findings Include: Record review of the agency’s quality assessment performance improvement binder did not include any reports, reviews or documentation that indicated the agency conducted performance improvement projects for calendar year 2021, 2022 and 2023 or had a performance improvement project in development or ongoing for calendar year 2024. In an interview with the Administrator on 09/11/2024 at 9:10 AM, the Administrator stated he was responsible for the HHA’s overall quality assessment performance improvement activities. Record review of the HHA’s quality assessment performance improvement binder did not include a performance improvement project for 2021, 2022, 2023 and 2024. In an interview with the Administrator on 09/17/2024 at 11:35 AM, the surveyor asked why the HHA did not have annual performance improvement projects for 2021, 2022 and 2023 or a project in development or an ongoing project for 2024. The Administrator reviewed the HHA’s quality assessment performance improvement binder and showed the surveyor a performance improvement project dated 02/01/2019 and stated that was the last project done by the HHA. The Administrator stated the HHA’s quality report numbers did not indicate a big decline in any area but there were always areas the HHA could improve so the HHA would start annual performance improvement projects. The Administrator stated HHA policy was not followed due to the reasons stated above. Agency policy titled, “Quality Assessment Performance Improvement… Project”, undated, read in part, “… POLICY [HHA] will develop, implement, maintain and document effective, ongoing agency-wide, data-driven quality assessment and performance improvement… program. The… activities will include Performance Improvement Projects… Performance Improvement Projects 1. Will be developed, implemented and evaluated by the agency and its Governing Board… 2… will be conducted at least annually… 3. Will be documented by the agency…””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 17, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Jun 14, 2009.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 10 owners or officers are people: Kurt Pan (owns 5% or more directly); Kurt Pan (corporate director); Kurt Pan (managing employee (on the payroll)); Kurt Pan (runs it (operational or managerial control)); Xingxing Shi (managing employee (on the payroll)); Shanfeng Su (owns 5% or more directly); Shanfeng Su (corporate director); Shanfeng Su (managing employee (on the payroll)); Shanfeng Su (runs it (operational or managerial control)); Charlotte Pan (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 1.5 of 5.
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “Fewer than 70 patients completed the survey.”
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 1.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 83.38% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 13.70% (same as the national rate) |
How does it compare nearby?
- Of the 161 agencies CMS’s data show serving patients in ZIP code 75093, where this agency’s office is, 137 have a quality of patient care rating; the middle one is 3 of 5, and this one is rated 1.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Advance Home Health Care Services | 1 |
| Grace Home Health Inc. | 2.5 |
| Healthy Choice Homecare LLC This home health agency | 1.5 |
| Revival Home Healthcare Services Inc. | Not given |
| Traditions Home Healthcare | 2.5 |
| Paradigm Homecare | 4.5 |
| Charlin Home Health | 3 |
| Lifeline Healthcare Services, Inc. | Not given |
| Harmony Complete Care LLC | 1.5 |
| Optimum Home Health Care Inc. | 4.5 |
| Committed Home Health Care Inc. | 1 |
| Veritas Home Health | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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