Grace Home Health Inc.
A home health agency in Plano, Texas 75093
5045 Lorimar Drive Ste 260, Plano, Texas 75093. (469) 326-1700.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2.5of 5 quality of patient care rating
- 2of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Apr 6, 2026: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Apr 2026. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Apr 6, 2026: complaint inspection1 deficiency
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Immediate Reporting Of Abuse By All Staff
The inspectors’ words, 425 words
“Immediate reporting of abuse by all staff CFR(s): 484.50(e)(2) Any HHA staff (whether employed directly or under arrangements) in the normal course of providing services to patients, who identifies, notices, or recognizes incidences or circumstances of mistreatment, neglect, verbal, mental, sexual, and/or physical abuse, including injuries of unknown source, or misappropriation of patient property, must report these findings immediately to the HHA and other appropriate authorities in accordance with state law. This Element is not met as evidenced by: Based on record review and interview, the agency failed to report an allegation of neglect by an agency employee to HHSC within 24 hours of being made aware of the complaint in 1 of 2 patients (Patient #1) reviewed. This failure could place the agency’s clients at risk of alleged acts of abuse, neglect, or exploitation (ANE) by agency employees. The findings included: During the entrance conference for a self report incident on 4/2/2026 at 10:00 a.m., with the Alt. Administrator, the surveyor requested the agency’s list of Personal Attendants employed by the agency and a list of active patients for 2026. Record review of the agency’s Provider Investigative Report revealed the initial complaint was received via voice mail on 1/28/2026. The agency followed up with the patient’s family and interviewed PROV A. The investigative report revealed that PROV A was suspended and an in-service was conducted. The agency made a self report on 1/30/2026. Record review of Patient #1’s PAS care plan revealed a care plan for incontinent care and assistance with ADL’s. Further record review revealed that Patient #1 received daily personal attendant services from agency staff, PROV A. Further record review revealed that the patient was receiving meal delivery daily as well as assistance with bathing. Record review of PROV A personnel record reveal PROV A hire date was 2/13/25 with competency evaluation completed on 2/13/25 During an interview on 4/2/2026 at 11:30., with the Alt Administrator, Administrator and Alt Administrator were given the opportunity to review the above findings. The Administrator verbalized responsibility for not notifying HHSC within 24 hours from where there was cause to believe there was suspected neglect of Patient #1 when PROV A failed to ensure patient was awake to receive her meal. Alt Administrator also stated she was aware that the requirement of reporting Record review of agency policy titled, “TX.3 Abuse, Neglect, and Exploitation” (no date) read in part… “information will be reported immediately, meaning within 24 hours, upon witnessing the act or upon receipt of the allegation through the HHSC Complaint and Incident Intake reporting…””
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 6, 2026 | Complaint inspection | 1 deficiency cited |
| Aug 9, 2024 | Complaint and recertification inspection | No deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Jul 17, 2003.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 7 owners or officers are people: Gracy Anna Zachariah (owns 5% or more directly, 50%); Thomas Zachariah (owns 5% or more directly, 50%); Gracy Anna Zachariah (corporate officer); Gracy Anna Zachariah (corporate director); Gracy Anna Zachariah (managing employee (on the payroll)); Thomas Zachariah (corporate officer); Thomas Zachariah (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 2.5 of 5.
- Patients rate it 2 of 5 in CMS’s patient survey (133 surveys completed): 78% rated it 9 or 10 out of 10, and 71% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, worse; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 2 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 64.08% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 17.43% (worse than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.99% (same as the national rate) |
How does it compare nearby?
- Of the 161 agencies CMS’s data show serving patients in ZIP code 75093, where this agency’s office is, 137 have a quality of patient care rating; the middle one is 3 of 5, and this one is rated 2.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Advance Home Health Care Services | 1 |
| Grace Home Health Inc. This home health agency | 2.5 |
| Healthy Choice Homecare LLC | 1.5 |
| Revival Home Healthcare Services Inc. | Not given |
| Traditions Home Healthcare | 2.5 |
| Paradigm Homecare | 4.5 |
| Charlin Home Health | 3 |
| Lifeline Healthcare Services, Inc. | Not given |
| Harmony Complete Care LLC | 1.5 |
| Optimum Home Health Care Inc. | 4.5 |
| Committed Home Health Care Inc. | 1 |
| Veritas Home Health | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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