Theracare Home Health
A home health agency in Addison, Texas 75001
16750 Westgrove Drive, Suite 300, Addison, Texas 75001. (972) 434-9400.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- 2of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Aug 13, 2026: a complaint and recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Aug 2026. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Aug 13, 2026: complaint and recertification inspection1 deficiency
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Receive All Services In Plan Of Care
The inspectors’ words, 542 words
“Receive all services in plan of care CFR(s): 484.50(c)(5) Receive all services outlined in the plan of care. This Element is not met as evidenced by: Based on interview and record review, the agency failed to provide all services outlined in the plan of care in 2 of 10 (Pt #1 and Pt #2) patient records reviewed in that: the agency failed to provide physical therapy services to the patients as ordered. This failure placed the agencies patients at risk of physical harm. The findings: Record review of Pt #1’s medical record revealed a start of care date of 6/30/2025 with a primary diagnosis of multiple sclerosis (a disease of the brain). Pt #1’s plan of care noted skilled nursing ordered 1 time per week for 1 week and 1 time every 8 weeks for 8 weeks. Physical therapy was ordered 2 times per week for 8 weeks followed by 1 time per week for 1 week. Physical therapy was ordered “to evaluate to determine condition, physical therapy plans and rehabilitation potential; evaluate home environment to eliminate structural barriers and improve safety to increase functional independence”. Record review of Pt #2’s medical record revealed a start of care date of 3/9/2025 with a primary diagnosis of a broken leg. Pt #2’s plan of care had skilled nursing services ordered 1 time per week for 9 weeks, physical therapy 1 time per week for 1 week and occupational health 1 time per week for 1 week. Physical therapy was ordered to evaluate to determine condition, physical therapy plans and rehabilitation potential. Occupational therapy was ordered to evaluate occupational therapy services and develop plan of care. Review of agency complaint log revealed a complaint received by the agency on 8/25/2025 made by Pt #1. The complaint read in part, “… Patient said y’all did not send out physical therapy and that is what I needed. So, I don’t need y’all. I’m going to call my insurance and let them know y’all are terrible”. Review of agency complaint log revealed a complaint received on 4/28/2025 made by Pt #2. The complaint read in part, “… patient requesting discharge from [agency name] because no one came out the last two weeks from physical therapy”. Interview with agency Admin on 8/13/2026 at approximately 12:30 PM was conducted. The complaint was reviewed. Surveyor asked Admin why the patients were not receiving their physical therapy visits as ordered. The Admin stated that the prior Administrator contracted with a therapy agency who frequently did not show up for visits. Surveyor asked Admin if the agency would designate a particular therapist to patients. Admin stated that the agency would not assign a therapist to a patient but would send whichever therapist was available to make an appointment that day. Admin stated the agency was responsible for the decision to contract therapy services and the prior Administrator would have been responsible for the missed visits. Agency policy titled “Patient Rights and Responsibilities” dated 05/01/2024 read in part, “… the [patient] has the right to receive all services outlined in the plan of care”. Agency policy titled “Plan of Care” dated 1/1/2026 read in part, “… each [patient] must receive the home health services that are written in an individualized Plan of Care…”.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 13, 2026 | Complaint and recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Jan 13, 2004.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Cantex Home Health Holdings LLC owns 100% directly since Feb 13, 2012.
- 5 owners or officers are people: Joseph Bell (owns 5% or more through other companies, 50%); Peter Longo (owns 5% or more through other companies, 50%); Kennette Brown (managing employee (on the payroll)); Melinda Williams (runs it (operational or managerial control)); Robin F Underhill (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Cantex Continuing Care Network LLC | Owns 5% or more through other companies | 100% | Feb 13, 2012 |
| Cantex Home Health Holdings LLC | Owns 5% or more directly | 100% | Feb 13, 2012 |
| Cantex Health Care Centers LLC | Owns 5% or more through other companies | 34% | Feb 13, 2012 |
| Cantex Health Care Centers II LLC | Owns 5% or more through other companies | 33% | Feb 13, 2012 |
| Cantex Health Care Centers III LLC | Owns 5% or more through other companies | 33% | Feb 13, 2012 |
| Ontex, Inc. | Owns 5% or more through other companies | 27.3% | Feb 13, 2012 |
| Medcare Management Holdings Inc. | Owns 5% or more through other companies | 23.5% | Feb 13, 2012 |
| Concord Wood Investments, Ltd | Owns 5% or more through other companies | 15.55% | Feb 13, 2012 |
| Bratex, Inc. | Owns 5% or more through other companies | 13.65% | Feb 13, 2012 |
| Gamtex, Inc. | Owns 5% or more through other companies | 13.65% | Feb 13, 2012 |
| L B Belon, LLC | Owns 5% or more through other companies | 11.8% | Feb 13, 2012 |
| Gotex Investments (USA), Inc. | Owns 5% or more through other companies | 8.2% | Feb 13, 2012 |
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- Patients rate it 2 of 5 in CMS’s patient survey (104 surveys completed): 73% rated it 9 or 10 out of 10, and 67% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 2 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 74.45% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 12.95% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.21% (same as the national rate) |
How does it compare nearby?
- Of the 78 agencies CMS’s data show serving patients in ZIP code 75001, where this agency’s office is, 71 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Prohealth Home Health-Dfw | 3.5 |
| Theracare Home Health This home health agency | 3 |
| Avail Home Health Services LLC | Not given |
| Mga Homecare | Not given |
| Charlin Home Health | 3 |
| Home Care Providers of Texas | 2 |
| Abundant Home Health LLC | 5 |
| Home Health Professionals Dallas | 4.5 |
| Absolutely Angels Inc. | 3 |
| Treasure Life Healthcare Services Incorporated | 1.5 |
| Grace Unlimited | 2 |
| Cuddle Me Home Care | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
-
Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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