Medical Center Home Health LLC
A home health agency in Jackson, Tennessee 38305
1804 Highway 45 Bypass, Suite 430, Jackson, Tennessee 38305. (731) 984-2000.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- 5of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Sep 3, 2026: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited May 2026. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
May 20, 2026: complaint and recertification inspection1 deficiency
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Infection Prevention
The inspectors’ words, 657 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on policy review, document review, observation and interview, the agency failed to ensure measures to prevent the spread of infectious agents were followed by 2 of 7 (Registered Nurse (RN) #1 and RN #2) staff observed providing direct patient care in the home setting. The Findings included: 1. Review of the agency’s “Hand Hygiene” policy revised on 5/1/2019 revealed, “...Staff performs hand hygiene by handwashing with soap and water or using an alcohol-based hand sanitizer...after contact with...wound dressings, or contaminated surfaces...before and after removal of personal protective equipment (PPE) [PPE includes gloves, gown, face mask or any protective item used to reduce the risk of exposure to blood/body fluids]...” Review of the agency’s “Heparinization of Central Venous Access Device” policy revised 12/1/2021 revealed, “...Procedure...Perform procedure according to [Named Corporate Owner] clinical skills guidelines...” 2. Review of the agency’s “Quick Sheet” printed from the agency’s Clinical Skills Guidelines document revealed, “...This Quick Sheet is a synopsis of the procedure...It is intended to be a review of how to perform a procedure...Catheter Flushing and Locking 1. Clean hands and put on appropriate PPE based on the risk of exposure to body fluids or infection precautions. 2. Clean the needleless connector...b. Clean the connection surface and sides of the needleless connector using vigorous mechanical scrubbing for 5 to 15 seconds using 70 % [percent] alcohol or alcohol-based chlorhexidine. Allow the solution to dry. Clean the needleless connector before the first entry of the device. Make sure that the clean needless connector does not touch any nonsterile item. Clean the connector again if contamination is suspected...” 3.Observations in Patient #4’s home on 5/18/2026 at 2:30 PM revealed RN #1 completing access patency procedures, access site care, and access dressing change of the Patient’s Peripherally Inserted Central Catheter (PICC) line. RN #1 performed hand hygiene and donned gloves. RN #1 attached sterile syringes of normal saline to the venous and arterial ports and flushed the lines. RN #1 failed to clean/scrub the needleless connectors with alcohol or chlorhexidine before attaching the sterile syringes of saline. RN #1 continued the procedure and removed the old dressing from the Patient’s PICC insertion site, discarded the dressing and her gloves. Without performing hand hygiene, RN #1 donned new gloves and completed PICC access site care and applied a new sterile dressing to the access site. RN #1 failed to perform hand hygiene after removing her gloves and prior to donning new gloves. During an interview on 5/18/2026 at 3:25 PM, RN #1 verified PICC line ports should be cleaned prior to attaching syringes to the device and hand hygiene should be performed after every glove change. During an interview on 5/18/2026 at 4:00 PM, the Executive Director verified PICC line ports should be cleaned prior to attaching syringes to the device and all staff were expected to perform hand hygiene between glove changes. 4. Observations in Patient #7’s home on 5/19/2026 at 9:40 AM revealed RN #2 performing wound care. RN #2 performed hand hygiene, donned gloves and removed the soiled dressing from Patient #7’s left heel wound. RN #2 removed her gloves, donned new gloves without performing hand hygiene, then cleaned the Patient’s wound per orders and patted dry. RN #2 removed her gloves, donned new gloves without performing hand hygiene, then gathered supplies for the dressing change, placed them on a barrier and removed her gloves. Without performing hand hygiene, RN #2 donned new gloves and placed a new dressing on the wound. RN #2 failed to perform hand hygiene after removing her gloves and prior to donning new gloves repeatedly. During an interview on 5/19/2026 at 10:32 AM, the Clinical Director verified RN #2 failed to perform hand hygiene between glove use repeatedly.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 3, 2026 | Complaint inspection | No deficiencies cited |
| May 20, 2026 | Complaint and recertification inspection | 1 deficiency cited |
| Dec 18, 2024 | Complaint inspection | No deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Apr 2, 1975.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- West Tennessee Homecare LLC owns 100% directly since Oct 1, 2008.
- LHC Group Inc. runs it.
- 5 owners or officers are people: Marcus Macip (corporate officer); Amanda Garcia (managing employee (on the payroll)); Kimberly Seymour (corporate officer); Wendy Daigle (corporate director); Joshua Lee Proffitt (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| West Tennessee Homecare LLC | Owns 5% or more directly | 100% | Oct 1, 2008 |
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 67% | Feb 22, 2023 |
| Tennessee Health CARE Group LLC | Owns 5% or more through other companies | 67% | Oct 1, 2008 |
| LHC Group Inc. | Owns 5% or more through other companies | 67% | Oct 1, 2008 |
| Jackson Madison County General Hospital | Owns 5% or more through other companies | 33% | Oct 1, 2008 |
| LHC Group Inc. | Runs it (operational or managerial control) | Oct 1, 2008 |
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (528 surveys completed): 91% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 91.37% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 11.46% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.68% (same as the national rate) |
How does it compare nearby?
- Of the 12 agencies CMS’s data show serving patients in ZIP code 38305, where this agency’s office is, 10 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Medical Center Home Health LLC This home health agency | 3 |
| Beacon Home Health | 4.5 |
| Centerwell Health Services USA, LLC | 3.5 |
| Tennova Home Health - Jackson | Not given |
| Nhc Homecare Milan | 4.5 |
| Quality First Home Care | 4.5 |
| Tennessee Quality Care - Home Health | 4 |
| Baptist Memorial Home Care | 3.5 |
| Adoration Home Health Brownsville | 4.5 |
| Volunteer Home Care | 4 |
| Volunteer Homecare of West TN | 4 |
| Maxim Healthcare Services, Inc. | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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