Liberty Home Care V, LLC
A home health agency in Mount Airy, North Carolina 27030
336 N. South Street, Mount Airy, North Carolina 27030. (910) 815-3122.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- 4of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Sep 9, 2025: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
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| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Sep 9, 2025: recertification inspection2 deficiencies
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Infection Prevention
The inspectors’ words, 313 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on agency policy, direct observation, and clinical interviews, the RN failed to follow correct bag technique for 1 of 1 patient who received wound care during a home visit [3]. The findings included: The policy, Bag Technique, home care [revised 5/19/25], was provided by the agency director on 9/9/25 at 8 am. The policy stated, “...Remove all needed equipment from the bag and place them on a clean, dry surface. Use a fluid-impermeable pad as a barrier...” Patient # 3 had a Start of Care date of 1/8/25 with an admitting diagnosis of pressure ulcer, sacral area [lower back, just above the buttocks] stage 4 [skin damage involving full-thickness tissue loss, exposing muscle, tendon or bone]. Review of the Plan of Care for the certification period 9/5/25-11/3/25 included orders for SN [skilled nursing] 1 time a week for 1 week, 2 times a week for 7 weeks and “Wound care to sacral/upper buttock wound-clean wound with soap and water, rinse and pat dry...apply to wound bed fibercol plus then cover with abdominal pads...” On 9/8/25 at approximately 12 noon a joint visit was made with RN # 1 to observe wound care. RN # 1 removed disposable gloves from the nursing bag along with other supplies for the dressing change and placed the items at the foot of the bed on the bed covers. The RN failed to use a barrier between the bed and the clean wound care supplies. During an interview with the agency director on 9/9/25 at approximately 10 am, the director confirmed the RN should have placed a barrier on the bed before placing the clean supplies/gloves on the bed.”
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Plan Of Care Must Include The Following
The inspectors’ words, 921 words
“Plan of care must include the following CFR(s): 484.60(a)(2)(i-xvi) The individualized plan of care must include the following: (i) All pertinent diagnoses; (ii) The patient’s mental, psychosocial, and cognitive status; (iii) The types of services, supplies, and equipment required; (iv) The frequency and duration of visits to be made; (v) Prognosis; (vi) Rehabilitation potential; (vii) Functional limitations; (viii) Activities permitted; (ix) Nutritional requirements; (x) All medications and treatments; (xi) Safety measures to protect against injury; (xii) A description of the patient’s risk for emergency department visits and hospital re-admission, and all necessary interventions to address the underlying risk factors. (xiii) Patient and caregiver education and training to facilitate timely discharge; (xiv) Patient-specific interventions and education; measurable outcomes and goals identified by the HHA and the patient; (xv) Information related to any advanced directives; and (xvi) Any additional items the HHA or physician or allowed practitioner may choose to include. This Element is not met as evidenced by: Based on agency policy, direct observation, clinical record review, interviews with staff and patients, the Plan of Care [POC] failed to include all current/correct medications the patient was taking for 2 of 3 home visits [#3 and 4]; and the POC failed to include all wound care orders for 1 of 1 patient receiving wound care during a home visit [#3]. The findings included: The policy, Care Planning: Initial Care Plan and Updates to the Plan of Care [03/24], was provided by the agency director on 9/9/25 at 8 am. The policy stated, “...The Plan of Care also included documentation of the following...All current prescriptions and over the counter medications...All patient care orders, including verbal orders must be recorded in the plan of care...” 1A. Patient # 3 had a Start of Care date of 1/8/25 with an admitting diagnosis of pressure ulcer, sacral area [lower back, just above the buttocks] stage 4 [skin damage involving full-thickness tissue loss, exposing muscle, tendon or bone]. Review of the Plan of Care [POC] for the certification period 9/5/25-11/3/25 included orders for SN [skilled nursing] 1 time a week for 1 week, 2 times a week for 7 weeks and “SN to perform medication review each skilled nursing visit and reconcile medications as indicated...” On 9/8/25 at approximately 12 noon a joint visit was made with RN # 1. During the visit a medication review was conducted using a medication profile provided by the agency. The following discrepancies were noted: The medication profile listed cranberry [supplement] 1000 mg. Take 2 tablets daily. During an interview with the patient he stated, “I don’t take that anymore.” The medication profile listed gabapentin [used for nerve pain] 800 mg. Take 1 capsule 3 times a day. During an interview with the patient he stated, “The doctor changed that to 900 mg 3 times a day several months ago.” During an interview with the agency director on 9/9/25 at 10 am, the director confirmed the POC did not include all current/correct medications. 1B. Patient # 3 had a Start of Care date of 1/8/25 with an admitting diagnosis of pressure ulcer, sacral area [lower back, just above the buttocks] stage 4 [skin damage involving full-thickness tissue loss, exposing muscle, tendon or bone]. Review of the Plan of Care [POC] for the certification period 9/5/25-11/3/25 included orders for SN [skilled nursing] 1 time a week for 1 week, 2 times a week for 7 weeks and “Wound care to sacral/upper buttock wound-clean wound with soap and water, rinse and pat dry...apply to wound bed fibercol plus then cover with abdominal pads...Change dressing 3 times per week and as needed if soiled and drainage. Caregiver to perform wound care when RN not present.” A joint visit was made with RN # 1 on 9/8/25 to observe wound care. After the wound care was completed, an interview was conducted with the patient. The patient reported the wound care is done 2 times a week by the RN. The patient went on to explain that his wife recently had surgery and couldn’t do the dressing change. During an interview with the agency director on 9/9/25 at 10 am, the director reported the frequency for the wound care was changed in April 2025 from 3 times a week to 2 times a week, and the RN had failed to write the order to change the frequency. A late order was noted on the chart dated 9/8/25 for 4/2025 to change the frequency of the wound care. The director confirmed the order was not included in the POC. 2. Patient # 4 had a Start of Care of 7/17/25 with an admitting diagnosis of hemiplegia [paralysis of half of body] following cerebral infarction [stroke] affecting left non-dominant side. Review of the Plan of Care [POC] for the certification period 7/17/25-9/14/25 revealed orders for PT [physical therapy] 1 time a week for 9 weeks. On 9/8/25 at approximately 2 pm a joint visit was made with PT # 2. During the visit a medication review was conducted using a medication profile provided by the agency. The following discrepancies were noted: The medication profile listed vitamin B 12 [supplement] 1000 mcg. Take 2 every day. During an interview with the patient he reported, “I don’t take those anymore.” The medication profile listed melatonin [sleep aid] 3 mg. Take 2 tablets each night. During the interview with the patient he stated, “I don’t take those anymore either.” During an interview with the agency director on 9/9/25 at 10 am, the director confirmed the POC did not include all current/correct medications.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 9, 2025 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Sep 18, 1987.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Eraj Holdings, LLC owns an unstated share directly since Sep 28, 2018.
- 10 owners or officers are people: John Albert Mcneill (owns 5% or more directly, 25%); Deborah S Mcneill (owns 5% or more directly, 25%); Ronald Benjamin Mcneill (owns 5% or more directly, 25%); Cynthia Mcneill (owns 5% or more directly, 25%); Holly Macdonald (runs it (operational or managerial control)); John Albert Mcneill (owns 5% or more through other companies); Donna Turlington (managing employee (on the payroll)); Deborah S Mcneill (owns 5% or more through other companies); Mary Hubbard (runs it (operational or managerial control)); Cynthia Mcneill (owns 5% or more through other companies).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (42 surveys completed): 78% rated it 9 or 10 out of 10, and 74% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 61.12% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.49% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.01% (same as the national rate) |
How does it compare nearby?
- Of the 10 agencies CMS’s data show serving patients in ZIP code 27030, where this agency’s office is, 10 have a quality of patient care rating; the middle one is 3.75 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Liberty Home Care V, LLC This home health agency | 3 |
| Adoration Home Health | 4 |
| Pruitthealth Home Health - Pilot Mountain | 4.5 |
| Yadkin Valley Home Health | 3 |
| Bayada Home Health Care, Inc. | 3.5 |
| Enhabit Home Health | 3 |
| Amedisys Home Health of Winston Salem | 4.5 |
| Interim Healthcare of the Triad | 5 |
| Liberty Home Care II, LLC | 3.5 |
| Centerwell Home Health | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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