Hearth Record

Centerwell Home Health

A home health agency in Hickory, North Carolina 28602

1985 Tate Blvd SE Suite 303, Hickory, North Carolina 28602. (828) 270-3990.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Feb 2025. Most serious: Element-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Feb 17, 2025: a complaint inspection.

1 deficiency cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Feb 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Feb 17, 2025: complaint inspection1 deficiency

  • Document Complaint And Resolution

    The inspectors’ words, 355 words

    “Document complaint and resolution CFR(s): 484.50(e)(1)(ii) (ii) Document both the existence of the complaint and the resolution of the complaint; and This Element is not met as evidenced by: Based on agency policy review, review of the incident/complaint tacking log, clinical record review, and staff interviews the agency failed to document a complaint/concern for 1 of 1 records reviewed voicing a concern/complaint [#1]. The findings included: The policy, 03-23 Patient Complaint Managment [07/2024], was provided by the branch director on 2/17/25 at 11 am. The policy stated, “...All verbal and written complaints/grievances the Home Health agency receives from patients or authorized representatives will be documented in the patient’s medical record as an occurance. All complaints/grievances will be logged with ongoing/acconmpany documentation until resolved...” Patient # 1 had a Start of Care date of 12/30/24 with admitting diagnosis of atherosclerotic heart disease [build-up of fats, cholesterol and other substances in and on the artery walls]. Review of the Plan of Care for the certification period 12/30/24-2/27/25 included: SN [skilled nurse] 1 time a week for 3 weeks, 1 time every 2 weeks for 6 weeks; PT [physical therapy] 1 time a week for 7 weeks; OT [occupational therapy] 1 time a week for 1 week. Review of the clinical record revealed PTA # 1 documented the following information on , “...Patient’s son and daughter in law had multiple complaints regarding cancelled visits and no shows.” Review of the coordination notes revealed RN # 2 documented the following information on 1/24/25, “Attempted to call PT’s [patients] family at ___________ [telephone number] and left vm [voice mail] to discuss POC [plan of care] and complaint [sic] concern that was shared by the clinician on 1/22 at 4 pm, 1/23 at 10 am and 12 pm, and 1/24 at 8:10 am with no return call from the family.” Review of the agency complaint/concern log did not include any documentation related to patient # 1. During an interview with the branch director on 2/17/25 at approximately 3 pm, the director confirmed the agency failed to log the concern/complaint. “We were kinda waiting on a call back before we logged anything.””

    Rule G0484. Element-level. From a complaint.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Feb 17, 2025Complaint inspection1 deficiency cited

Is it certified?

  • Medicare-certified home health agency since Jul 1, 1973.
  • Ownership: government operated.
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Capital Health Management Group LLC owns 100% directly since Mar 1, 2016.
  • 16 owners or officers are people: Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer, 0%); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer, 0%); Sharday Merdja (managing employee (on the payroll), 0%); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Donna L Wilmsen (managing employee (on the payroll)); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer, 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Kentucky Homecare Parent Inc.Owns 5% or more through other companies100%Jul 2, 2018
Kentucky Homecare Holdings, Inc.Owns 5% or more through other companies100%Jul 2, 2018
Centerwell Health Services Holding CorpOwns 5% or more through other companies100%Mar 1, 2016
Humana Inc.Owns 5% or more through other companies100%Aug 17, 2021
Capital Health Management Group LLCOwns 5% or more directly100%Mar 1, 2016
Centerwell Health Services Inc.Owns 5% or more through other companies100%Mar 1, 2016
Healthfield, LLCOwns 5% or more through other companies100%Mar 1, 2016
Healthfield Operating Group, LLCOwns 5% or more through other companies100%Mar 1, 2016
Chmg Acquisition LLCOwns 5% or more through other companies100%Mar 1, 2016

How do patients fare?

  • CMS rates its quality of patient care 4 of 5.
  • CMS gives no : “Fewer than 70 patients completed the survey.”
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars4 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5Not rated

How does it compare nearby?

  • Of the 11 agencies CMS’s data show serving patients in ZIP code 28602, where this agency’s office is, 11 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 4 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 11 agencies CMS lists serving ZIP code 28602
PlaceQuality rating
Centerwell Home Health This home health agency4
Centerwell Home Health4
Guardian Home Health3
Enhabit Home Health4
Iredell Home Health3
Adoration Home Health4
Medi Home Health Agency2.5
Atrium Health at Home Blue Ridge2.5
Centerwell Home Health4
Bayada Home Health Care, Inc.4
Bayada Home Health Care Inc.4

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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