West River Home Health
A home health agency in Newton, Massachusetts 02459
57 Wells Avenue, Suite 20, Newton, Massachusetts 02459. (781) 707-9578.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 4of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Apr 1, 2026: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Apr 2026. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Apr 1, 2026: recertification inspection2 deficiencies
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Infection Prevention
The inspectors’ words, 654 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on observation, policy review, and interview, the agency staff failed to ensure infection control guidelines were maintained during the home visit observation for 1 of 4 patients ( #10), out of a total sample of 4 patient home visits. Findings include: Review of the agency policy, titled Infection Control Plan, dated April 2017, included the following: *Personnel will be provided training on the basics of transmission of pathogens to patients and personnel, bloodborne diseases, the use of standard precautions, infectious waste management, and other infection control procedures when their work activities may result in an exposure to blood, other potentially infectious materials, or under circumstances in which differentiation between body fluid types is difficult or impossible. Review of the agency policy, titled Bag Technique, not dated, included the following: *Clean and disinfect the vital sign equipment (i.e., stethoscope, thermometer, pulse oximeter, sphygmomanometer [blood pressure cuff]) and electronic equipment used during patient care. On 4/1/26 at 11:30 A.M., the surveyor observed Licensed Practical Nurse (LPN) #1 provide care during a home visit to Patient #10. The LPN placed a clean protective barrier down on a foot stool and placed her home care bag on the barrier. She proceeded to take out all her medical equipment and place it on the clean protective barrier. As the LPN was talking to the patient her home care bag and equipment slid from the foot stool onto the floor, contaminating her medical equipment and bag. She then proceeded to place a new clean protective barrier on the foot stool and placed her bag on the clean barrier. LPN #1 failed to clean the outside of her bag with a disinfectant wipe before placing it on the clean barrier. She put on a clean pair of gloves and cleaned her equipment with a disinfectant wipe and place them back on the barrier. The LPN then removed her gloves, performed hand hygiene, and put on a clean pair of gloves and performed a patient assessment, which included temperature, oxygen saturation, heart rate, and blood pressure. The LPN then put all the medical equipment down on the clean protective barrier without disinfecting the equipment first, causing concern for the potential risk of cross contamination. The LPN removed her gloves, performed hand hygiene, and then put on a clean pair of gloves and proceeded to take the INR machine (portable handheld medical device that allows patients on blood thinners to measure their blood clotting time), and placed it directly on the couch next to the patient. The LPN used a lancet (small sterile needle used to prick the skin) to obtain blood from the patient and then placed the dirty lancet directly into the INR machine case causing concern for the potential risk of cross contamination. After checking the patient’s INR the LPN then placed the INR machine back in the case to wait for the INR result. She failed to disinfect the INR machine, causing concern for the potential risk of cross contamination. The LPN also failed to disinfect the outside of the INR case before placing the case back into her bag. She then removed her gloves, performed hand hygiene, and put on a new pair of gloves. The LPN proceeded to disinfect each piece of medical equipment. After disinfecting the medical equipment, she placed the clean equipment back on to the contaminated barrier, causing concern for the potential risk of cross contamination. During an interview on 4/1/26 at 12:30 P.M., with the Administrator and the Clinic Manager, the surveyor made them aware of the observations. The Administrator and the Clinic Manager both said the LPN had made errors with infection control and caused concern for the potential risk of cross contamination.”
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All Orders Recorded In Plan Of Care
The inspectors’ words, 332 words
“All orders recorded in plan of care CFR(s): 484.60(a)(3) All patient care orders, including verbal orders, must be recorded in the plan of care. This Element is not met as evidenced by: Based on record review and interview, the agency failed to ensure physician orders were completed and recorded in the plan of care for 1 patient (#10) record, out of a total sample of 10 patients. Findings include: Review of the agency policy, titled Administration and Documentation of Medications, dated December 2018, indicated the following: *As part of the assessment process, a drug history will be taken and a comparison made between the physician’s (or other authorized independent practitioner’s) orders and the current medication the patient is taking. Any discrepancies or contradictions should be reported to the physician for resolution. *The Home Health nurse will provide instructions to the patient on a continuing basis. This instruction will include medication administration, route, how medication relates to disease process, contraindications, side effects, and adverse reactions. *Licensed nurses will administer medications ordered by the physician (or other authorized independent practitioner) that can be safely administered and monitored during a home visit. Review of the skilled nurses note, dated 3/26/26, indicated the patient’s INR (standardized blood test that measures how long it takes for the blood to clot) was 1.7. The note indicated that the patient was to receive 7.5mg of Coumadin (blood thinning medication) on 3/26/26 and 3/27/26 and then 5mg on 3/28/26, and 7.5mg on 3/29/26 and then to recheck the INR on 3/30/26. Review of the physician ordered Plan of Care (POC) for certification period 3/23/26 through 5/21/26 indicated the following: *Recheck INR on Monday 3/30/26 and call results to Coumadin Clinic-Start date 3/26/26. Further review of the physician ordered POC failed to include a physician order for a Coumadin dose. During an interview on 4/1/26 at 10:00 A.M., the Clinic Manager said that all physician orders for Coumadin dosing should be updated in the POC and written in the physician orders.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 1, 2026 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Mar 5, 1997.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- West River Home Health Holding LLC owns 100% directly since Sep 15, 2021.
- West River Home Health Holding LLC runs it.
- 8 owners or officers are people: Scott C Schuster (corporate officer, 100%); Scott C Schuster (corporate director, 100%); Alexandra Schuster (corporate officer, 100%); Alexandra Schuster (runs it (operational or managerial control), 100%); Judith Labossiere (corporate officer, 100%); Scott C Schuster (owns 5% or more through other companies, 60%); Alexandra Schuster (owns 5% or more through other companies, 21%); Judith Labossiere (owns 5% or more through other companies, 7%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| West River Home Health Holding LLC | Owns 5% or more directly | 100% | Sep 15, 2021 |
| West River Home Health Holding LLC | Runs it (operational or managerial control) | 100% | Sep 15, 2021 |
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (53 surveys completed): 82% rated it 9 or 10 out of 10, and 83% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 85.32% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 11.25% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.78% (same as the national rate) |
How does it compare nearby?
- Of the 31 agencies CMS’s data show serving patients in ZIP code 02459, where this agency’s office is, 26 have a quality of patient care rating; the middle one is 3 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Mass General Brigham Home Care, Inc. | 3.5 |
| West River Home Health This home health agency | 3.5 |
| At Home Senior Care, Inc. | 2 |
| Metrowest Homecare and Hospice, An Amedisys Company | 4.5 |
| VNA Care Network | 3 |
| Accentcare Home Health of Massachusetts | 3.5 |
| All Care VNA-Greater Lynn Inc. | 4 |
| Caretenders | 3.5 |
| Suburban Home Health Care, Inc. | 4 |
| Aveanna Healthcare | 2.5 |
| Hebrew Seniorlife - Home Health Care | 3 |
| North Hill Home Health Care Inc. | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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