Centerwell Home Health
A home health agency in West Monroe, Louisiana 71291
5955 Cypress Street , Unit C and D, West Monroe, Louisiana 71291. (318) 805-0106.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 4.5of 5 quality of patient care rating
- 3of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on May 1, 2024: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
May 1, 2024: recertification inspection1 deficiency
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Plan Of Care
The inspectors’ words, 607 words
“Plan of care CFR(s): 484.60(a)(1) Each patient must receive the home health services that are written in an individualized plan of care that identifies patient-specific measurable outcomes and goals, and which is established, periodically reviewed, and signed by a doctor of medicine, osteopathy, or podiatry acting within the scope of his or her state license, certification, or registration. If a physician or allowed practitioner refers a patient under a plan of care that cannot be completed until after an evaluation visit, the physician or allowed practitioner is consulted to approve additions or modifications to the original plan. This Standard is not met as evidenced by: Based on record reviews and interviews, the Home Health agency failed to ensure the patient’s written individualized plan of care (POC) was followed for 2 (#4 and #6) of 4 (#3, #4, #6, and #8) patients reviewed for therapy services. The home health agency failed to provide documentation of speech and physical therapy visits for patients #4 and #6. Findings: Patient #4 Review of patient #4’s medical record revealed a referral date of 11/07/2023. Further review of the medical record revealed patient #4 had a primary diagnosis of Parkinson’s disease with dyskinesia, without mention of fluctuations. Review of patient #4’s POC revealed a certification period dated 03/12/2024 to 05/10/2024. The POC further revealed that patient #4 was to receive speech therapy four times a week for one week, starting on 03/19/2024 and three times a week for three weeks. Review of patient #4’s medical record revealed no documented evidence of patient #4 receiving a fourth speech therapy visit during the week of 03/19/2024 and no completed visits for the week of 03/24/2024. Review of the speech therapy visit notes dated 04/11/2024 and 04/12/2024 revealed the therapy visits had been canceled due to bad weather. There was no documented evidence of the missed visits being rescheduled. Review of patient #4’s medical record revealed a physician’s order dated 04/16/2024 to add a speech therapy evaluation the week of 04/15/2024. There was a second order dated 04/22/2024 for a speech therapy evaluation the week of 04/22/2024. Further review revealed a third order dated 04/29/2024 for speech therapy to evaluate the week of 04/29/2024. Review of patient #4’s medical record revealed there was no documented evidence of a speech therapy evaluation being completed for patient #4 during the weeks of 04/15/2024 and 04/22/2024. Review revealed the last speech therapy visit note was dated 04/05/2024. During an interview with S1Administrator on 05/01/2024 at 1:30 p.m., she confirmed there was no documented evidence of a physical therapy visit being completed during the week of 04/21/2024 and further confirmed the last physical therapy visit was completed on 04/17/2024. S1Administrator confirmed that patient #4 had not received speech and physical therapy services in accordance with the patient’s written individualized plan of care. Patient #6 Review of patient #6’s individualized plan of care revealed a referral date of 03/15/2024. Further review of the medical record revealed patient #4 had a primary diagnosis of atrial fibrillation. Review of the physician’s orders dated 03/25/2024 revealed an order for speech therapy to evaluate (Referring to patient #6) the week of 03/25/2024 one time per week for 5 weeks. Review of patient #6’s medical record revealed no documented evidence of a speech therapy visit during the weeks of 03/31/2024, 04/07/2024, and 04/14/2024. On 04/30/2024 at 10:30 a.m., S1 Administrator was notified of the findings identified. During an interview on 05/01/2024 at 2:15 p.m., S1Administrator confirmed that she was aware of the missed visits. She further confirmed that patient #6 had not received speech therapy visits in accordance with the patient’s written individualized plan of care.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 1, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Oct 2, 1989.
- Ownership: government operated.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology and home health aide services.
- Doesn’t offer medical social services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Synergy, Inc. owns 100% directly since Dec 28, 2001.
- 16 owners or officers are people: Joanne Whetstone (managing employee (on the payroll), 0%); Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Synergy, Inc. | Owns 5% or more directly | 100% | Dec 28, 2001 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| SHC Holding Inc. | Owns 5% or more through other companies | 100% | Nov 29, 2010 |
| Humana Inc. | Owns 5% or more through other companies | 100% | Aug 17, 2021 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Pf Development 21, LLC | Owns 5% or more through other companies | 100% | Dec 1, 2013 |
How do patients fare?
- CMS rates its quality of patient care 4.5 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (50 surveys completed): 92% rated it 9 or 10 out of 10, and 78% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 4.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 77.53% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.43% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.70% (same as the national rate) |
How does it compare nearby?
- Of the 16 agencies CMS’s data show serving patients in ZIP code 71291, where this agency’s office is, 15 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 4.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Louisiana Homecare of West Monroe | 3.5 |
| Best Home Health | 3 |
| Centerwell Home Health This home health agency | 4.5 |
| Serenity Homecare | 3.5 |
| Allegiance Home Health of Northeast La | 4.5 |
| St Francis Medical Center Home Health | 4 |
| Supreme Home Health Service Inc. | Not given |
| Stat Home Health North, LLC | 4.5 |
| Trucare Home Health, LLC | 3.5 |
| Lagniappe Homecare Northern Louisiana | 3 |
| Haven Home Health Inc. | 4 |
| Elara Caring | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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