Louisiana Homecare of West Monroe
A home health agency in West Monroe, Louisiana 71291
2601 North 7th Street, Suites 600 and 700, West Monroe, Louisiana 71291. (318) 396-0452.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 5of 5 patient survey rating
- 3 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Oct 2, 2025: a recertification inspection.
3 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Oct 2, 2025: recertification inspection3 deficiencies
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Plan Of Care
The inspectors’ words, 339 words
“Plan of care CFR(s): 484.60(a)(1) Each patient must receive the home health services that are written in an individualized plan of care that identifies patient-specific measurable outcomes and goals, and which is established, periodically reviewed, and signed by a doctor of medicine, osteopathy, or podiatry acting within the scope of his or her state license, certification, or registration. If a physician or allowed practitioner refers a patient under a plan of care that cannot be completed until after an evaluation visit, the physician or allowed practitioner is consulted to approve additions or modifications to the original plan. This Standard is not met as evidenced by: Based on interview and record review, the Home Health provider failed to provide services, in accordance with the plan of care, for 1 (#1) of 10 (#1-#10) patients sampled. Findings: Review of Patient #1’s record revealed an admission date of 09/10/2025 with diagnoses including other ischiorectal abscess, cutaneous abscess of buttock, unspecified Escherichia coli as the cause of diseases classified elsewhere, epilepsy, other problems related to housing and economic circumstances, and problems related to living alone. Review of Patient #1’s Plan of Care (POC) dated 09/10/2025 revealed the orders of discipline and treatments for the patient included the following, in part: …in addition to skilled care, the patient needs the following: Social Work. -Medical Social Services to evaluate/assess and develop social work plan of care that will be approved by the physician prior to implementation. Review of the record revealed no documented evidence that a social worker assessed Patient #1 since she was admitted on 09/10/2025. An interview on 10/01/2025 at 1:50 p.m. with Executive Director confirmed that the provider failed to provide services, in accordance with the plan of care, for Patient #1 by failing to provide a social worker to evaluate/assess and develop a social work plan of care. An interview on 10/02/2025 at 11:05 a.m. with S1Executive Director confirmed that the provider did not have a social worker on contract/direct hire when Patient #1 was admitted to the provider on 09/10/2025.”
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Only As Ordered By A Physician
The inspectors’ words, 337 words
“Only as ordered by a physician CFR(s): 484.60(b)(1) Drugs, services, and treatments are administered only as ordered by a physician or allowed practitioner. This Element is not met as evidenced by: Based on record review, interviews, and observation, the provider failed to ensure treatments are administered only as ordered by a physician or allowed practitioner for 1 (#1) of 1 patients reviewed for wound care. Findings: Review of Patient #1’s record revealed an admission date of 09/10/2025 with diagnoses including other ischiorectal abscess, cutaneous abscess of buttock, and unspecified Escherichia coli as the cause of diseases classified elsewhere. Review of Patient #1’s Plan of Care dated 09/10/2025 revealed the orders of discipline and treatments listed the following, in part: -Start of care clinical summary the patient was recently hospitalized at local hospital for ischiorectal abscess. The patient’s primary focus of care is wound care. Current procedures/treatment which cannot be performed by patient/caregiver due to documented lack of knowledge and or skill: wound assessment and management. Review of Patient #1’s physician order dated 09/23/2025 for skilled nurse to perform wound care to buttocks surgical wound (abscess Incision and Drainage site) daily and as needed for soiling or dislodgement using clean technique as follows: cleanse with wound cleanser and pat dry with gauze, pack with ¼ inch iodoform gauze, apply saline moisted gauze, cover with dry gauze and ½ abdominal pad or foam dressing, and secure with tape if needed due to drainage. Observation on 10/01/2025 at 10:25 a.m. revealed Patient #1’s wound care to left buttock was provided by S2Registered Nurse (RN) as follows: cleaned wound with wound cleanser, patted dry, packed with ¼ inch iodoform gauze, and covered with a dry dressing. An interview on 10/01/2025 at 10:45 a.m. with S2RN confirmed she did not apply saline moistened gauze after packing Patient #1’s wound with iodoform gauze. An interview on 10/01/2025 at 1:50 p.m. with S1Executive Director confirmed that S2RN failed to provide wound care in accordance with the physician’s order written on 09/23/2025 for Patient #1.”
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In Accordance With Current Clinical Practice
The inspectors’ words, 320 words
“In accordance with current clinical practice CFR(s): 484.105(f)(2) All HHA services must be provided in accordance with current clinical practice guidelines and accepted professional standards of practice. This Element is not met as evidenced by: Based on record review and interview, the provider failed to provide services, in accordance with current clinical practice guidelines and accepted professional standards of practice, for 1 (#1) of 10 (#1-#10) patients sampled. Findings: Review of the provider’s Wound Assessment, Documentation, and Photography policy and procedure, revised 09/01/2024, revealed the following, in part: Purpose To ensure the accurate and consistent assessment and documentation of wounds. Policy: Upon initial visit and subsequently as indicated below, all wounds will be assessed with appropriate documentation within the medical record. Unless otherwise ordered by the physician, the qualified clinician as defined above will assess wounds at least: -Weekly for patient receiving negative pressure wound therapy, receiving daily wound care performed by the agency, have an infected wound, or have stage 4 pressure injury with evidence of infection or exposed bone, tendon, or muscle tissue. Reassessments will be documented on the Wound Assessment Tool. -The assessments includes measurement of length, width, and depth, undermining and tunneling, wound bed description, wound edges, exposed tissue types, drainage, and the condition of the periwound. Patient #1 Review of Patient #1’s record revealed an admission date of 09/10/2025 with diagnoses including other ischiorectal abscess, cutaneous abscess of buttock, unspecified Escherichia coli as the cause of diseases classified elsewhere, epilepsy, and problems related to living alone. Review of the Wound Record Report for Patient #1 revealed no documented evidence of a weekly wound assessment that included the wound measurements for Patient #1 for the week of 09/21/2025. An interview on 10/01/2025 at 2:30 p.m. with S1Executive Director confirmed that S2RN failed to document weekly wound assessments including wound measurements, in accordance with the provider’s policy and procedure, for Patient #1 for the week of 09/21/2025.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 2, 2025 | Recertification inspection | 3 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Feb 2, 1983.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy and speech pathology.
- Doesn’t offer medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Louisiana Health CARE Group LLC owns 100% directly since Nov 1, 2025.
- 8 owners or officers are people: Marcus Macip (corporate officer, 0%); Kimberly Seymour (corporate officer); Joni Babineaux (corporate officer, 0%); Lori Middlebrooks (managing employee (on the payroll)); Lori Middlebrooks (runs it (operational or managerial control)); Wendy Daigle (corporate director, 0%); Joshua Lee Proffitt (corporate officer); Amy Cormier (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Feb 22, 2023 |
| LHC Group Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2025 |
| Louisiana Health CARE Group LLC | Owns 5% or more directly | 100% | Nov 1, 2025 |
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (52 surveys completed): 91% rated it 9 or 10 out of 10, and 82% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 80.50% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 13.70% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.28% (same as the national rate) |
How does it compare nearby?
- Of the 16 agencies CMS’s data show serving patients in ZIP code 71291, where this agency’s office is, 15 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Louisiana Homecare of West Monroe This home health agency | 3.5 |
| Best Home Health | 3 |
| Centerwell Home Health | 4.5 |
| Serenity Homecare | 3.5 |
| Allegiance Home Health of Northeast La | 4.5 |
| St Francis Medical Center Home Health | 4 |
| Supreme Home Health Service Inc. | Not given |
| Stat Home Health North, LLC | 4.5 |
| Trucare Home Health, LLC | 3.5 |
| Lagniappe Homecare Northern Louisiana | 3 |
| Haven Home Health Inc. | 4 |
| Elara Caring | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.