Hme Hlth Dept Willis Knighton
A home health agency in Shreveport, Louisiana 71103
3300 Albert Bicknell Dr, Shreveport, Louisiana 71103. (318) 212-4180.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2of 5 quality of patient care rating
- 5of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jul 15, 2025: a complaint inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 2 months of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jul 15, 2025: complaint inspection1 deficiency
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Plan Of Care
The inspectors’ words, 292 words
“Plan of care CFR(s): 484.60(a)(1) Each patient must receive the home health services that are written in an individualized plan of care that identifies patient-specific measurable outcomes and goals, and which is established, periodically reviewed, and signed by a doctor of medicine, osteopathy, or podiatry acting within the scope of his or her state license, certification, or registration. If a physician or allowed practitioner refers a patient under a plan of care that cannot be completed until after an evaluation visit, the physician or allowed practitioner is consulted to approve additions or modifications to the original plan. This Standard is not met as evidenced by: Based on record reviews and interview the provider failed to ensure the doctor was notified the patient was no longer receiving services for 1 (Patient #1) of 3 patients (Patient#1, Patient #2, and Patient #3) reviewed. Findings: Review of the facility Clinical Record policy dated 03/2025 revealed in part: 3. Admission Policy c. Acceptance of Referrals 9) If patient does not meet admission criteria, the physician will be informed as to non- eligibility and non-admit reason will be filed in the Homecare Documentation system. Review of Patient #1’s medical record revealed referral from a nursing home rehab on 06/25/2025 for nursing and physical therapy services. Further review of Patient #1’s medical record revealed documentation services were refused by Patient #1’s family upon their refusal to complete admission paperwork. Patient #1’s record failed to reveal Patient #1’s physician was notified of the non-admission to services due to refusal to complete admission paperwork. During an interview on 7/14/25 at 11:42 a.m. S1 Registered Nurse/Compliance Officer confirmed Patient #1’s physician was not notified of non-admission to home health services due to refusal to complete admission paperwork and should have been.”
Apr 17, 2024: recertification inspection1 deficiency
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Verbal Orders
The inspectors’ words, 305 words
“Verbal orders CFR(s): 484.60(b)(3)(4) (3) Verbal orders must be accepted only by personnel authorized to do so by applicable state laws and regulations and by the HHA’s internal policies. (4) When services are provided on the basis of a physician or allowed practitioner’s verbal orders, a nurse acting in accordance with state licensure requirements, or other qualified practitioner responsible for furnishing or supervising the ordered services, in accordance with state law and the HHA’s policies, must document the orders in the patient’s clinical record, and sign, date, and time the orders. Verbal orders must be authenticated and dated by the physician or allowed pracitioner in accordance with applicable state laws and regulations, as well as the HHA’s internal policies. This Element is not met as evidenced by: Based on record review and interview the provider failed to ensure a patient’s plan of care was reviewed and signed by a physician according to the provider’s policy for 1 (#1) of 17 patients reviewed. Findings: Review of the provider’s Clinical Record policy with a revision date of 06/2022 revealed the following: a. Plan of Care (485) must be completed, signed, dated, and counter-signed by the physician and placed in the medical record within 30 days of admission and recertification. Review of patient #1’s Plan of Care (485) revealed patient #1 had an admission/start of care date of 02/08/2024 for the certification period of 02/08/2024 to 04/07/2024 with a primary diagnosis of urinary tract infection and an encounter for fitting and adjustment of urinary device. Further review of patient #1’s Plan of Care (485) revealed it was not signed by the physician until 04/15/2024. During an interview on 04/17/2024 at 10:42 a.m. S1 RN, Regulatory Coordinator confirmed patient #1’s Plan of Care (485) was not signed by a physician within 30 days of admission and should have been.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 15, 2025 | Complaint inspection | 1 deficiency cited |
| Apr 17, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Jun 15, 1979.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 24 owners or officers are people: Pierre Blanchard (corporate director); Peggy Gavin (corporate officer); Peggy Gavin (managing employee (on the payroll)); Michael S Cook (managing employee (on the payroll)); Michael S Cook (other role (CMS gives no detail)); Mary Jane Ward (corporate officer); Mary Jane Ward (managing employee (on the payroll)); Lamar P. Pugh (corporate director); Terri Smith (other role (CMS gives no detail)); Eugene Bryson (corporate director); Raymond J. Lasseigne (corporate director); James K Elrod (corporate director); Jason E Cobb (corporate officer); Margaret Elrod (corporate officer); Margaret Elrod (managing employee (on the payroll)); Elaine J Simpkins (corporate director); Richard H Sale (corporate director); Danielle Faris (corporate director); Danielle Faris (managing employee (on the payroll)); Frank B Hughes (corporate director); Jerry A Fielder (corporate officer); Jerry A Fielder (managing employee (on the payroll)); Brian Crawford (corporate officer); Deborah D. Olds (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 2 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (261 surveys completed): 94% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 65.04% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 14.03% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.28% (same as the national rate) |
How does it compare nearby?
- Of the 17 agencies CMS’s data show serving patients in ZIP code 71103, where this agency’s office is, 17 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 2 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Hme Hlth Dept Willis Knighton This home health agency | 2 |
| Trucare Home Health West, LLC | 3.5 |
| Christus Homecare Shreveport-Bossier | 3.5 |
| Amedisys Home Health | 4.5 |
| Ark La Tex Home Health, Inc. | 2.5 |
| Smart Health Care Inc. | 2 |
| Lagniappe Homecare Shreveport Bossier LLC | 3.5 |
| Professional Hh Svc of Minden | 2.5 |
| Louisiana Homecare | 3.5 |
| Elara Caring | 4.5 |
| Allegiance Home Health of Northwest La | 4.5 |
| Elara Caring | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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