Union Healthcare Services Inc.
A home health agency in Indianapolis, Indiana 46268
62501 La Pas Trail Ste 110, Indianapolis, Indiana 46268. (317) 279-6092.
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The short answer
Record last released by CMS on Oct 21, 2026.
- Not rated quality of patient care rating
- Not rated patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jul 3, 2024: a complaint inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jul 3, 2024: complaint inspection2 deficiencies
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Only As Ordered By A Physician
The inspectors’ words, 429 words
“Only as ordered by a physician CFR(s): 484.60(b)(1) Drugs, services, and treatments are administered only as ordered by a physician or allowed practitioner. This Element is not met as evidenced by: Based on record review and interview the Agency failed to notify the physician of missed visits in 3 of 5 active records reviewed. ( Patients # 3, 4, and 6) Findings include: 1. A policy titled “MISSED VISITS Policy No.4-069.1” indicates but was not limited to “ If a visit is missed for any reason, the clinician should attempt to reschedule it . . . Notify the physician . . . including date, time, physician name, method of notification and the staff reporting the information.” 2. A review of the clinical record of Patient #3 with a start of care 06-21-2024 and a Certification period of 06-21-24 through 08-19-2024 with physician orders for skilled nursing one time a week for wound care to left lower extremity evidenced no visits scheduled or completed for the week of 06-23-2024. During an interview with the Administrator on 07-02-2024 at 9 AM, related to the missed skilled nursing visit during the week, they reported Registered Nurse 2 (RN) did not do “our process”, by not contacting scheduling, and the visit was missed and the physician was not notified. 3. A review of the clinical record for Patient #4 evidenced a start of care 06-14-2024 and a certification period of 06-14-2024 through 08-12-2024 with orders for an occupational therapy (OT) evaluation on 06/14/2024. The record evidenced no OT evaluation had been completed and no evidence of physician notification. During an interview on 07-02-2024 at 10:45 AM, the Alternate Administrator, OT, reported not sure if the patient requested an alternative date but reported they could not locate a physician’s order or note to explain the missed OT evaluation and no evidence of physician notification. 4. A review of the clinical record for Patient # 6 with a Certification period of 05-06-2024 through 07-04-2024 evidenced home health aide (HHA) orders for 5 days a week for 6 hours per day. The HHA record evidenced 2 HHA missed visits the week of 05-06-2024, 2 missed visits the week of 05-19-2024, 1 HHA visit missed for the week of 05-26-2024, one HHA missed visit the week of 06-16-2024, and 2 missed HHA visits missed for the week of 06-23-2024. The record failed to evidence the physician was notified of the missed visits. 5. Interview on 07-03-2024 at 11:20 AM the administrator reported the agency notifies the physician of missed visits by faxing them but had not .”
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Provide Services In The Plan Of Care
The inspectors’ words, 458 words
“Provide services in the plan of care CFR(s): 484.75(b)(3) Providing services that are ordered by the physician or allowed practitioner as indicated in the plan of care; This Element is not met as evidenced by: Based on record review, observation, and interview the agency failed to follow all ordered visits ordered by the physician in the plan of care in 3 of 5 active records reviewed. (Patients # 3, 4, and 6) Findings include: 1. A policy titled “MISSED VISITS Policy No.4-069.1” indicates but was not limited to “ If a visit is missed for any reason, the clinician should attempt to reschedule it . . . so that the physician ordered frequency is maintained . . . .” 2. A review of the clinical record of Patient #3 with a start of care 06-21-2024 and a Certification period of 06-21-24 through 08-19-2024 with physician orders for skilled nursing one time a week for wound care to left lower extremity evidenced no visits scheduled or completed for the week of 06-23-2024. During an interview with the Administrator on 07-02-2024 at 9 AM, related to the missed skilled nursing visit during the week, they reported Registered Nurse 2 (RN) did not do “our process”, by not contacting scheduling, and the visit was missed. 3. A review of the clinical record for Patient #4 evidenced a start of care 06-14-2024 and a certification period of 06-14-2024 through 08-12-2024 with orders for an occupational therapy (OT) evaluation on 06/14/2024. The record evidenced no OT evaluation had been completed. During an interview on 07-02-2024 at 10:45 AM, the Alternate Administrator, OT, reported not sure if the patient requested an alternative date but reported they could not locate a physician’s order or note to explain the missed OT evaluation. 4. A review of the clinical record for Patient # 6 with a Certification period of 05-06-2024 through 07-04-2024 evidenced home health aide (HHA) orders for 5 days a week for 6 hours per day. The HHA record evidenced 2 HHA missed visits the week of 05-06-2024, 2 missed visits the week of 05-19-2024, 1 HHA visit missed for the week of 05-26-2024, one HHA missed visit the week of 06-16-2024, and 2 missed HHA visits missed for the week of 06-23-2024. During a home visit to Patient #6’s residence on 07-03-2024 at 12:50 PM observed RN 2 and the absence of a scheduled home health aide (HHA). Patient #6 reported the HHA was to be there but did not show up and has had car trouble lately missing some visits. During an interview on 07-03-2024 at 2:12 PM the Administrator reported the HHA had car trouble a few times and the aide is supposed to phone them and report if they are absent.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 3, 2024 | Complaint inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Jan 21, 2021.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy and home health aide services.
- Doesn’t offer speech pathology and medical social services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- CMS’s ownership file has no owners listed for this agency.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “The number of patient episodes for this measure is too small to report.”
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “No survey results are available for this period.”
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | Not rated |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
How does it compare nearby?
- CMS gives this agency no quality of patient care rating to compare.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Ascension at Home | 3.5 |
| Home Services Unlimited Inc. | 2 |
| Union Healthcare Services Inc. This home health agency | Not given |
| Community Health at Home LLC | 3.5 |
| Centerwell Home Health | 4 |
| Redcrest Home Health LLC | 3 |
| Anew Home Health | 3 |
| Caregivers, Inc. | 1.5 |
| Purposecare of Indiana | 4.5 |
| Summit Home Care | 3 |
| Tendercare Home Health Services Inc. | 4 |
| Joy Health Services LLC | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.