Associates Home Health, Inc.
A home health agency in Des Plaines, Illinois 60018
2250 E Devon Ave, Ste 336, Des Plaines, Illinois 60018. (847) 375-6900.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- 5of 5 patient survey rating
- 7 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Aug 7, 2025: a recertification inspection.
7 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
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| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Aug 7, 2025: recertification inspection7 deficiencies
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Plan Based On All Hazards Risk Assessment
The inspectors’ words, 446 words
“Plan Based on All Hazards Risk Assessment CFR(s): 484.102(a)(1)-(2) §403.748(a)(1)-(2), §416.54(a)(1)-(2), §418.113(a)(1)-(2), §441.184(a)(1)-(2), §460.84(a)(1)-(2), §482.15(a)(1)-(2), §483.73(a)(1)-(2), §483.475(a)(1)-(2), §484.102(a)(1)-(2), §485.68(a)(1)-(2), §485.542(a)(1)-(2), §485.625(a)(1)-(2), §485.727(a)(1)-(2), §485.920(a)(1)-(2), §486.360(a)(1)-(2), §491.12(a)(1)-(2), §494.62(a)(1)-(2) [(a) Emergency Plan. The [facility] must develop and maintain an emergency preparedness plan that must be reviewed, and updated at least every 2 years. The plan must do the following:] (1) Be based on and include a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach.* (2) Include strategies for addressing emergency events identified by the risk assessment. * [For Hospices at §418.113(a):] Emergency Plan. The Hospice must develop and maintain an emergency preparedness plan that must be reviewed, and updated at least every 2 years. The plan must do the following: (1) Be based on and include a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach. (2) Include strategies for addressing emergency events identified by the risk assessment, including the management of the consequences of power failures, natural disasters, and other emergencies that would affect the hospice’s ability to provide care. *[For LTC facilities at §483.73(a):] Emergency Plan. The LTC facility must develop and maintain an emergency preparedness plan that must be reviewed, and updated at least annually. The plan must do the following: (1) Be based on and include a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach, including missing residents. (2) Include strategies for addressing emergency events identified by the risk assessment. *[For ICF/IIDs at §483.475(a):] Emergency Plan. The ICF/IID must develop and maintain an emergency preparedness plan that must be reviewed, and updated at least every 2 years. The plan must do the following: (1) Be based on and include a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach, including missing clients. (2) Include strategies for addressing emergency events identified by the risk assessment. This Standard is not met as evidenced by: Based on review of the Agency’s Emergency Preparedness Plan, Agency Policy, and Staff interview, the Agency failed to ensure the Emergency Preparedness Plan was based on an updated facility and community risk assessment, utilizing an all-hazards approach. This has the potential to affect all patients served by the Agency. Findings include: 1. The Agency’s Emergency Preparedness Plan was reviewed on 8/5/25. The plan lacked documentation of Hazard Vulnerability Assessments for the years 2023 and 2024. 2. The policy “Emergency Preparedness Policy” dated 11/15/17 required, “1. Risk Assessment and Hazard: The Agency will perform risk assessment at least annually to identify potential natural and man-made hazards… 2. Emergency Plan: Be based on the risk assessment…” 3. During an interview with the Administrator and Director of Patient Care Services on 8/6/25 at 1:45 PM, the above finding was confirmed.”
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Names And Contact Information
The inspectors’ words, 467 words
“Names and Contact Information CFR(s): 484.102(c)(1) §403.748(c)(1), §416.54(c)(1), §418.113(c)(1), §441.184(c)(1), §460.84(c)(1), §482.15(c)(1), §483.73(c)(1), §483.475(c)(1), §484.102(c)(1), §485.68(c)(1), §485.542(c)(1), §485.625(c)(1), §485.727(c)(1), §485.920(c)(1), §486.360(c)(1), §491.12(c)(1), §494.62(c)(1). [(c) The [facility must develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and must be reviewed and updated at least every 2 years [annually for LTC facilities]. The communication plan must include all of the following:] (1) Names and contact information for the following: (i) Staff. (ii) Entities providing services under arrangement. (iii) Patients’ physicians (iv) Other [facilities]. (v) Volunteers. *[For Hospitals at §482.15(c) and CAHs at §485.625(c)] The communication plan must include all of the following: (1) Names and contact information for the following: (i) Staff. (ii) Entities providing services under arrangement. (iii) Patients’ physicians (iv) Other [hospitals and CAHs]. (v) Volunteers. *[For RNHCIs at §403.748(c):] The communication plan must include all of the following: (1) Names and contact information for the following: (i) Staff. (ii) Entities providing services under arrangement. (iii) Next of kin, guardian, or custodian. (iv) Other RNHCIs. (v) Volunteers. *[For ASCs at §416.45(c):] The communication plan must include all of the following: (1) Names and contact information for the following: (i) Staff. (ii) Entities providing services under arrangement. (iii) Patients’ physicians. (iv) Volunteers. *[For Hospices at §418.113(c):] The communication plan must include all of the following: (1) Names and contact information for the following: (i) Hospice employees. (ii) Entities providing services under arrangement. (iii) Patients’ physicians. (iv) Other hospices. *[For HHAs at §484.102(c):] The communication plan must include all of the following: (1) Names and contact information for the following: (i) Staff. (ii) Entities providing services under arrangement. (iii) Patients’ physicians. (iv) Volunteers. *[For OPOs at §486.360(c):] The communication plan must include all of the following: (2) Names and contact information for the following: (i) Staff. (ii) Entities providing services under arrangement. (iii) Volunteers. (iv) Other OPOs. (v) Transplant and donor hospitals in the OPO’s Donation Service Area (DSA). This Standard is not met as evidenced by: Based on the review of the Agency’s Emergency Preparedness Plan, policy review, and staff interview, the Agency failed to have a communication plan that included the required names and contact information. This has the potential to affect all patients who receive services from the Agency. Findings include: 1. The Agency’s Emergency Preparedness Plan was reviewed on 8/5/25. The plan lacked a communication plan that includes the updated list of the following requirements: Names and contact information for entities providing service under arrangement, Patients’ Physicians, and Volunteers. 2. The policy “Emergency Preparedness Policy” dated 11/15/17 requires, “Communication Plan: Maintain up to date emergency contact information for patients, staff, local emergency and supplies…” 3. During an interview with the Administrator and Director of Patient Care Services on 8/6/25 at 1:45 PM, the above finding was confirmed.”
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Ep Testing Requirements
The inspectors’ words, 2,069 words
“EP Testing Requirements CFR(s): 484.102(d)(2) §416.54(d)(2), §418.113(d)(2), §441.184(d)(2), §460.84(d)(2), §482.15(d)(2), §483.73(d)(2), §483.475(d)(2), §484.102(d)(2), §485.68(d)(2), §485.542(d)(2), §485.625(d)(2), §485.727(d)(2), §485.920(d)(2), §491.12(d)(2), §494.62(d)(2). *[For ASCs at §416.54, CORFs at §485.68, REHs at §485.542, OPO, “Organizations” under §485.727, CMHCs at §485.920, RHCs/FQHCs at §491.12, and ESRD Facilities at §494.62]: (2) Testing. The [facility] must conduct exercises to test the emergency plan annually. The [facility] must do all of the following: (i) Participate in a full-scale exercise that is community-based every 2 years; or (A) When a community-based exercise is not accessible, conduct a facility-based functional exercise every 2 years; or (B) If the [facility] experiences an actual natural or man-made emergency that requires activation of the emergency plan, the [facility] is exempt from engaging in its next required community-based or individual, facility-based functional exercise following the onset of the actual event. (ii) Conduct an additional exercise at least every 2 years, opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted, that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or individual, facility-based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the [facility’s] response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the [facility’s] emergency plan, as needed. *[For Hospices at 418.113(d):] (2) Testing for hospices that provide care in the patient’s home. The hospice must conduct exercises to test the emergency plan at least annually. The hospice must do the following: (i) Participate in a full-scale exercise that is community based every 2 years; or (A) When a community based exercise is not accessible, conduct an individual facility based functional exercise every 2 years; or (B) If the hospice experiences a natural or man-made emergency that requires activation of the emergency plan, the hospital is exempt from engaging in its next required full scale community-based exercise or individual facility-based functional exercise following the onset of the emergency event. (ii) Conduct an additional exercise every 2 years, opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted, that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or a facility based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (3) Testing for hospices that provide inpatient care directly. The hospice must conduct exercises to test the emergency plan twice per year. The hospice must do the following: (i) Participate in an annual full-scale exercise that is community-based; or (A) When a community-based exercise is not accessible, conduct an annual individual facility-based functional exercise; or (B) If the hospice experiences a natural or man-made emergency that requires activation of the emergency plan, the hospice is exempt from engaging in its next required full-scale community based or facility-based functional exercise following the onset of the emergency event. (ii) Conduct an additional annual exercise that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or a facility based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop led by a facilitator that includes a group discussion using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the hospice’s response to and maintain documentation of all drills, tabletop exercises, and emergency events and revise the hospice’s emergency plan, as needed. *[For PRFTs at §441.184(d), Hospitals at §482.15(d), CAHs at §485.625(d):] (2) Testing. The [PRTF, Hospital, CAH] must conduct exercises to test the emergency plan twice per year. The [PRTF, Hospital, CAH] must do the following: (i) Participate in an annual full-scale exercise that is community-based; or (A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise; or (B) If the [PRTF, Hospital, CAH] experiences an actual natural or man-made emergency that requires activation of the emergency plan, the [facility] is exempt from engaging in its next required full-scale community based or individual, facility-based functional exercise following the onset of the emergency event. (ii) Conduct an [additional] annual exercise or and that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or individual, a facility-based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the [facility’s] response to and maintain documentation of all drills, tabletop exercises, and emergency events and revise the [facility’s] emergency plan, as needed. *[For PACE at §460.84(d):] (2) Testing. The PACE organization must conduct exercises to test the emergency plan at least annually. The PACE organization must do the following: (i) Participate in an annual full-scale exercise that is community-based; or (A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise; or (B) If the PACE experiences an actual natural or man-made emergency that requires activation of the emergency plan, the PACE is exempt from engaging in its next required full-scale community based or individual, facility-based functional exercise following the onset of the emergency event. (ii) Conduct an additional exercise every 2 years opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or individual, a facility based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the PACE’s response to and maintain documentation of all drills, tabletop exercises, and emergency events and revise the PACE’s emergency plan, as needed. *[For LTC Facilities at §483.73(d):] (2) The [LTC facility] must conduct exercises to test the emergency plan at least twice per year, including unannounced staff drills using the emergency procedures. The [LTC facility, ICF/IID] must do the following: (i) Participate in an annual full-scale exercise that is community-based; or (A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise. (B) If the [LTC facility] facility experiences an actual natural or man-made emergency that requires activation of the emergency plan, the LTC facility is exempt from engaging its next required a full-scale community-based or individual, facility-based functional exercise following the onset of the emergency event. (ii) Conduct an additional annual exercise that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or an individual, facility based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the [LTC facility] facility’s response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the [LTC facility] facility’s emergency plan, as needed. *[For ICF/IIDs at §483.475(d)]: (2) Testing. The ICF/IID must conduct exercises to test the emergency plan at least twice per year. The ICF/IID must do the following: (i) Participate in an annual full-scale exercise that is community-based; or (A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise; or. (B) If the ICF/IID experiences an actual natural or man-made emergency that requires activation of the emergency plan, the ICF/IID is exempt from engaging in its next required full-scale community-based or individual, facility-based functional exercise following the onset of the emergency event. (ii) Conduct an additional annual exercise that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or an individual, facility-based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the ICF/IID’s response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the ICF/IID’s emergency plan, as needed. *[For HHAs at §484.102] (d)(2) Testing. The HHA must conduct exercises to test the emergency plan at least annually. The HHA must do the following: (i) Participate in a full-scale exercise that is community-based; or (A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise every 2 years; or. (B) If the HHA experiences an actual natural or man-made emergency that requires activation of the emergency plan, the HHA is exempt from engaging in its next required full-scale community-based or individual, facility based functional exercise following the onset of the emergency event. (ii) Conduct an additional exercise every 2 years, opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted, that may include, but is not limited to the following: (A) A second full-scale exercise that is community-based or an individual, facility-based functional exercise; or (B) A mock disaster drill; or (C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (iii) Analyze the HHA’s response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the HHA’s emergency plan, as needed. *[For OPOs at §486.360] (d)(2) Testing. The OPO must conduct exercises to test the emergency plan. The OPO must do the following: (i) Conduct a paper-based, tabletop exercise or workshop at least annually. A tabletop exercise is led by a facilitator and includes a group discussion, using a narrated, clinically relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. If the OPO experiences an actual natural or man-made emergency that requires activation of the emergency plan, the OPO is exempt from engaging in its next required testing exercise following the onset of the emergency event. (ii) Analyze the OPO’s response to and maintain documentation of all tabletop exercises, and emergency events, and revise the [RNHCI’s and OPO’s] emergency plan, as needed. *[ RNCHIs at §403.748]: (d)(2) Testing. The RNHCI must conduct exercises to test the emergency plan. The RNHCI must do the following: (i) Conduct a paper-based, tabletop exercise at least annually. A tabletop exercise is a group discussion led by a facilitator, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. (ii) Analyze the RNHCI’s response to and maintain documentation of all tabletop exercises, and emergency events, and revise the RNHCI’s emergency plan, as needed. This Standard is not met as evidenced by: Based on a review of the Agency’s Emergency Preparedness Program and Plan, and staff interview, the Agency failed to ensure the Agency conducted the required individual and/or community exercises every two years to ensure the effectiveness of the Emergency Preparedness Plan. This has the potential to affect all patients receiving home health services. Findings Include: 1. The Agency’s Emergency Preparedness Plan was reviewed on 8/5/25. The Plan lacked documentation that full-scale community or individual exercises were conducted by the Agency for the years reviewed (2023 and 2024). 2. During an interview with the Administrator and Director of Patient Care Services on 8/6/25 at 1:45 PM, it was confirmed the Agency failed to meet the testing requirements of the Agency’s Emergency Plan.”
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Participate In Care
The inspectors’ words, 376 words
“Participate in care CFR(s): 484.50(c)(4)(i,ii,iii,iv,v,vi,vii,viii) Participate in, be informed about, and consent or refuse care in advance of and during treatment, where appropriate, with respect to-- (i) Completion of all assessments; (ii) The care to be furnished, based on the comprehensive assessment; (iii) Establishing and revising the plan of care; (iv) The disciplines that will furnish the care; (v) The frequency of visits; (vi) Expected outcomes of care, including patient-identified goals, and anticipated risks and benefits; (vii) Any factors that could impact treatment effectiveness; and (viii) Any changes in the care to be furnished. This Element is not met as evidenced by: Based on review of the Agency’s Pt. admission folder, observations and interviews during home visits, clinical record reviews, and staff interviews, the Agency failed to ensure the Pt./representative was informed in writing of the frequency of visits on 7 of 7 (Pts. #1, 2, 3, 4, 5, 6, and 7) clinical records reviewed. Findings include: 1. The Pt. admission folder was reviewed on 8/4/25 at 2:30 PM. The folder included the “Admission Consent” which lacked the frequency of visits proposed to furnish care by discipline. 2. The following clinical records were reviewed on 8/5/25 to 8/6/25: Pt #1. SOC 2/28/25. Pt. received SN, PT and HHA services. Pt. #2. SOC 7/11/25. Pt. received SN, and PT services. Pt. #3. SOC 7/19/25. Pt. received SN, and PT services. Pt. #4 SOC 6/23/25. Pt. received SN, PT, OT and HHA services. Pt. #5 SOC 3/7/23. Pt. received SN, and HHA services. Pt. #6 SOC 8/15/24. Pt. received SN and PT services. Pt. #7 SOC 1/21/25. Pt. received SN and PT services. The clinical records included the “Admission Consent” form signed by the Pt./representative. The consent forms lacked documentation of the visit frequencies. 3. Home visits were conducted on the following Pts. on 8/4/25 and 8/5/25: Pt #1. SOC 2/28/25. Pt. #2. SOC 7/11/25. Pt. #3. SOC 7/19/25. During the home visits of Pts. #1, 2, and 3, the Pt. admission folders were observed and lacked documentation indicating the Pt./representative was notified of the frequency of visits in writing. 4. During staff interviews with the Administrator and Director of Pt. Care Services on 8/6/25 at 1:30 PM, and 2:30 PM, the administrative team confirmed the above findings.”
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Only As Ordered By A Physician
The inspectors’ words, 373 words
“Only as ordered by a physician CFR(s): 484.60(b)(1) Drugs, services, and treatments are administered only as ordered by a physician or allowed practitioner. This Element is not met as evidenced by: Based on clinical record reviews, policy review and staff interviews, the Agency failed to ensure that wound treatment provided for 2 of 7 (Pts. #6 and #7) was ordered by the Physician. Findings include: 1. Pt. #6 was admitted to home health services on 8/5/24 with the diagnosis of Cellulitis of Right Lower Limb. The clinical record was reviewed on 8/6/25. The Skilled Nurse Visit note dated 8/19/24 included the documentation, “ Wound 1 - Location: sacral area, Status: Open , Present on Admission , Type: Pressure Injury , Stage:2 , Size: Length: 1.4 cm, Width: 1.5 cm, Depth: 0.1 cm , Wound Bed: , Granulation: 90% , Slough: 10% , Wound Edges: Attached , Drainage: Serous , Amount: Small , Odor: Musty, Surrounding Tissue: Fragile Treatment: cleansed wound of sacral area with wound spray, patted dry applied foam dressing to area and secured..” The clinical record lacked documentation the Physician was notified that the pressure injury has worsened from Stage 1 to Stage 2, and lacked documentation Physician orders were obtained for the use of the above-mentioned wound treatment. 2. Pt. #7 was admitted to home health services on 1/21/25 with the diagnosis of Pneumonia. The clinical record was reviewed on 8/5/25. The Skilled Nurse Visit note in the clinical record dated 2/4/25 included documentation, “Wound 1 - Location: Sacrum, Status: Open , Onset Date: 2/4/25 , Type: Pressure Injury, Stage:2 , Size: Length: 0.8 cm, Width: 1.0 cm, Depth: 0.1 cm , Wound Bed: Red , Pink/Red: 80% , Slough: 20% , Wound Edges: Attached , Drainage: None , Amount: None , Odor: None , Surrounding Tissue: Intact Treatment: Cleanse with wound spray, pat dry, apply Medi honey gel to wound bed, cover with foam island border dressing…” The clinical record lacked documentation the Physician was notified of new onset of wound and, lacked documentation Physician orders were obtained for the use of the above-mentioned wound treatment. 3. During an interview with the Administrator and Director of Patient Care Services on 8/6/25 at 1:45 PM, the above findings were confirmed.”
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Influenza And Pneumococcal Vaccines
The inspectors’ words, 284 words
“Influenza and pneumococcal vaccines CFR(s): 484.60(b)(2) Influenza and pneumococcal vaccines may be administered per agency policy developed in consultation with a physician, physician assistant, nurse practitioner, or clinical nurse specialist, and after an assessment of the patient to determine for contraindications. This Element is not met as evidenced by: Based on a review of clinical records, policy review and staff interview, in 7 of 7 clinical records reviewed (Pts. #1, 2, 3, 4, 5, 6 and 7) the Agency failed to conduct complete assessments for Pts. for influenza and pneumonia status. Findings include: 1. The following clinical records were reviewed on 8/5/25 and 8/6/25. The records lacked documentation of dates of when the influenza and pneumonia vaccines were received by the Pts. Pt. #1 SOC: 2/28/25 Pt. #2 SOC: 7/11/25 Pt. #3 SOC: 7/19/25 Pt. #4 SOC: 6/23/25 Pt. #5 SOC: 3/7/23 Pt. #6 SOC: 8/15/24 Pt. #7 SOC: 1/21/25 2. The policy titled, “Policy on Pneumonia and Flu Shot Vaccines” was reviewed on 8/6/25 and required, “Agency Responsibility and Patient Offer: Eligible patients are offered pneumonia/flu shots unless they are medically contraindicated, or they refuse the shots… During the OASIS evaluation, the nurses ask the patients about previous records of their pneumonia and flu shot vaccines…Documentation is each patient record must indicate whether it was offered, given, or refused.” 3. During the Entrance interview with the Administrator and Director of Patient Services on 8/4/25, it was stated that staff assesses the status of the pneumonia vaccination at the SOC and enters the information in the OASIS SOC assessment. 4. During an interview with the Director of Patient Clinical Services on 8/6/25 at 1:45 PM and at 2:45 PM, the above findings were confirmed.”
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Discharge And Transfer Summaries
The inspectors’ words, 317 words
“Discharge and transfer summaries CFR(s): 484.110(a)(6)(i-iii) (i) A completed discharge summary that is sent to the primary care practitioner or other health care professional who will be responsible for providing care and services to the patient after discharge from the HHA (if any) within 5 business days of the patient’s discharge; or (ii) A completed transfer summary that is sent within 2 business days of a planned transfer, if the patient’s care will be immediately continued in a health care facility; or (iii) A completed transfer summary that is sent within 2 business days of becoming aware of an unplanned transfer, if the patient is still receiving care in a health care facility at the time when the HHA becomes aware of the transfer. This Element is not met as evidenced by: Based on review of clinical records and staff interview, for 2 of 7 (Pts. #1 and 6) clinical records reviewed, the Agency failed to ensure the Physician was sent a copy of the Discharge Summary. 2. Pt. #6 was admitted to home health services on 8/15/24 with the diagnosis of Cellulitis of Right Lower Limb. The clinical record was reviewed on 8/6/25. The record included a Discharge comprehensive assessment dated 8/22/24, indicating that Pt. #6 was discharged from the Agency. The record lacked documentation that a copy of the Pt. #6’s discharge summary was sent to the Physician. Findings include: 1. Pt. #1 was admitted for home health services on 2/28/25 with the diagnosis of Pressure Ulcer of the Left Hip, Stage 2. The clinical record was reviewed on 8/5/25. The record included the discharge summary completed by the PT dated 6/12/25. The record lacked documentation that a copy of the summary was sent to the Physician. 3. During staff interviews with the Administrator and Director of Pt. Care Services on 8/6/25 at 1:30 PM, and 2:30 PM, the administrative team confirmed the above findings.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 7, 2025 | Recertification inspection | 7 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Oct 19, 2005.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 6 owners or officers are people: Connie Tauzon (owns 5% or more directly, 50%); Patricia Barlock (owns 5% or more directly, 50%); Connie Tauzon (corporate director); Connie Tauzon (managing employee (on the payroll)); Patricia Barlock (corporate director); Patricia Barlock (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Associates Home Health Inc. | Owns 5% or more through other companies | 100% | Jun 30, 2004 |
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (50 surveys completed): 92% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 82.70% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 8.52% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.13% (same as the national rate) |
How does it compare nearby?
- Of the 151 agencies CMS’s data show serving patients in ZIP code 60018, where this agency’s office is, 141 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Enhabit Home Health | 3 |
| Elara Caring | 4 |
| Caring Touch, Inc. | 2.5 |
| Innova Care | 3 |
| Gold Health Home Care Corp | 2 |
| Compmed Home Health, Inc. | 3 |
| Associates Home Health, Inc. This home health agency | 3 |
| Entera Healthcare, Ltd. | 3.5 |
| Direct Home Healthcare, Inc. | 2.5 |
| Human Touch Home Health, Inc. | 1.5 |
| Glory Home Health Care Management, Inc. | 2.5 |
| Avant Care Home Health Care, Inc. | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
-
Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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