Accentcare Home Health of Illinois
A home health agency in Lombard, Illinois 60148
1806 S Highland Ave, Ste 225, Lombard, Illinois 60148. (312) 604-3740.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- 3of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Nov 8, 2023: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Nov 2023. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Nov 8, 2023: complaint inspection1 deficiency
-
Document Complaint And Resolution
The inspectors’ words, 301 words
“Document complaint and resolution CFR(s): 484.50(e)(1)(ii) (ii) Document both the existence of the complaint and the resolution of the complaint; and This Element is not met as evidenced by: Based on a review of documents and staff interview, it was determined that for 1 of 3 (Patient #2) patient records reviewed, the Agency failed to ensure a complaint resolution was documented. Findings include: 1. Patient #2 was admitted to home health services on 03/10/2023 with a diagnosis of Encounter for fitting and adjustment of urinary device. The clinical record for Patient #2 was reviewed on 11/08/2023 at 1:45 PM. The clinical record lacked documentation of a complaint and resolution to the complaint, submitted by the Patient on 10/31/2023. 2. On 11/08/2023, Employee #1 presented a copy of a complaint form titled, “Case Snap Shot,” documenting a case was opened on 10/31/2023 at 11:55 AM. The Case Snap Shot documented, on 10/31/2023 Patient #2, “is requesting to be provided with an email address that would allow her to submit a complaint to,” Agency, “directly, to be able to receive a resolution as quickly as possible.” The Case Snap Shot also documented a complaint was received regarding home health care discharge at 12:04 PM. The Case Snap Shot lacked documentation of a resolution. 3. On 11/08/2023, Employee #1 presented a copy of an email written by Patient #2. The email dated, 10/31/2023 at 11:58 AM documented, “...I was informed this morning 10/31/23 that I was being discharged from receiving any services from,” Agency. “...I would appreciate a response.” There was no documentation of a response. 4. During an interview with the Territory Clinical Manager and the Midwest Vice-President General Manager on 11/8/23 at 2:40 PM, the above findings were confirmed. Patient #2 submitted a complaint and the records lacked documentation of the resolution.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 8, 2023 | Complaint inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Jun 9, 2005.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Hrs Companies Inc. owns 100% directly since Aug 6, 2018; Health Resources Solutions Inc. owns 100% directly since Jul 3, 2003.
- 5 owners or officers are people: Angela Steventon (corporate officer, 100%); John Guess (corporate officer); Patricia Batom (managing employee (on the payroll)); Heather Siscel (corporate officer); Dena Schwartz-Doty (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Hrs Companies Inc. | Owns 5% or more directly | 100% | Aug 6, 2018 |
| Horizon Acquisition Co Inc. | Owns 5% or more through other companies | 100% | Dec 21, 2020 |
| Horizon Group Holdings Intermediate 2, Inc. | Owns 5% or more through other companies | 100% | Dec 21, 2020 |
| Horizon Group Holdings Intermediate 1, Inc. | Owns 5% or more through other companies | 100% | Dec 21, 2020 |
| Health Resources Solutions Inc. | Owns 5% or more directly | 100% | Jul 3, 2003 |
| Horizon Group Holdings, L.P. | Owns 5% or more through other companies | 100% | Dec 21, 2020 |
| Hrs Companies LLC | Owns 5% or more through other companies | 100% | Jul 26, 2019 |
| Accentcare, Inc. | Owns 5% or more through other companies | 100% | Dec 21, 2020 |
| Pluto Acquisition I Inc. | Owns 5% or more through other companies | 100% | Dec 21, 2020 |
| Seasons Rollover Holdings LLC | Owns 5% or more through other companies | 15.4% | Dec 21, 2020 |
| Advent International Gpe VIII-B, L.P. | Owns 5% or more through other companies | 15.1% | Dec 21, 2020 |
| Advent International Gpe VIII-A LP | Owns 5% or more through other companies | 11.2% | Dec 21, 2020 |
| Advent International Gpe Viii-B-3, L.P. | Owns 5% or more through other companies | 6.3% | Dec 21, 2020 |
| Advent International Gpe VIII-H, L.P. | Owns 5% or more through other companies | 5.5% | Dec 21, 2020 |
| Advent International Gpe Viii-B-1, L.P. | Owns 5% or more through other companies | 5.4% | Dec 21, 2020 |
| Advent International Gpe VIII-I, L.P. | Owns 5% or more through other companies | 5.1% | Dec 21, 2020 |
| Advent International Gpe VIII-J LP | Owns 5% or more through other companies | 5% | Dec 21, 2020 |
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (664 surveys completed): 82% rated it 9 or 10 out of 10, and 71% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 91.45% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.75% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.66% (same as the national rate) |
How does it compare nearby?
- Of the 155 agencies CMS’s data show serving patients in ZIP code 60148, where this agency’s office is, 141 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Reliacare Ltd. | Not given |
| Accentcare Home Health of Illinois This home health agency | 3 |
| Advancare Healthcare Services | 3.5 |
| Classic Health Services, Inc. | 2.5 |
| Alc Home Health Care Inc. | 2.5 |
| Humanity Home Health LLC | Not given |
| Acacia Home Health Agency | 4.5 |
| Essential Preventive Health Care, LLC | 3 |
| Wellness Specialists Corporation | 4.5 |
| Mid America Home Health Care, Inc. | 5 |
| Safe Life Home Health Care, LLC | 3.5 |
| Reliable Medical Services, Inc. | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
-
Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.