Nursing Resource Home Health
A home health agency in Harwood Heights, Illinois 60656
4430 North Oak Park Avenue, Harwood Heights, Illinois 60656. (708) 867-4242.
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The short answer
Record last released by CMS on Oct 21, 2026.
- Not rated quality of patient care rating
- Not rated patient survey rating
- 5 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jul 14, 2025: a recertification inspection.
5 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
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| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jul 14, 2025: recertification inspection5 deficiencies
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Encoding And Transmitting Oasis
The inspectors’ words, 156 words
“Encoding and transmitting OASIS CFR(s): 484.45(a) Standard: An HHA must encode and electronically transmit each completed OASIS assessment to the CMS system, regarding each beneficiary with respect to which information is required to be transmitted (as determined by the Secretary), within 30 days of completing the assessment of the beneficiary. This Standard is not met as evidenced by: Based on the review of the Error Summary report and staff interview, the Agency failed to submit 25 of 200 assessments timely in the last 12 months, resulting in a warning. Findings include: 1. The Error Summary report for 07/01/24 to 07/01/25 was reviewed on 07/10/25 at 12:30 PM. The report included error # -3330. Of 200 submissions, 25 (12.5 %) OASIS reports were submitted more than 30 days after the assessments were completed. 2. During an interview with the Administrator and Director of Clinical Services on 07/11/25 at 11:00 AM, it was confirmed that the error occurred.”
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Participate In Care
The inspectors’ words, 262 words
“Participate in care CFR(s): 484.50(c)(4)(i,ii,iii,iv,v,vi,vii,viii) Participate in, be informed about, and consent or refuse care in advance of and during treatment, where appropriate, with respect to-- (i) Completion of all assessments; (ii) The care to be furnished, based on the comprehensive assessment; (iii) Establishing and revising the plan of care; (iv) The disciplines that will furnish the care; (v) The frequency of visits; (vi) Expected outcomes of care, including patient-identified goals, and anticipated risks and benefits; (vii) Any factors that could impact treatment effectiveness; and (viii) Any changes in the care to be furnished. This Element is not met as evidenced by: Based on a review of clinical records and staff interview, the Agency failed to have Pts. participate in, be informed about, and consent to or refuse care in advance of and during treatment. This was found in 7 of 7 clinical records reviewed (Pts. # 1, 2, 3, 4, 5, 6 and 7). Findings Include: 1. The following clinical records were reviewed on 07/10/25 and 07/11/25. Pt. #1 SOC: 05/10/25 Pt. #2 SOC: 02/14/25 Pt. #3 SOC: 08/22/24 Pt. #4 SOC: 06/11/25 Pt. #5 SOC: 10/11/24 Pt. #6 SOC: 02/10/25 Pt. #7 SOC: 11/01/24 The records lacked documentation of the Pts. consenting to the disciplines that will provide care and frequency of these visits on admission. 2. During interviews with the Administrator and Director of Clinical Services on 07/11/25 between 10:00 AM and 12:00 PM, the Administrator confirmed that the patients’ admission consents lacked documentation of Pts. being informed of, and consenting to the services that will be providing care.”
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Plan Of Care Must Include The Following
The inspectors’ words, 418 words
“Plan of care must include the following CFR(s): 484.60(a)(2)(i-xvi) The individualized plan of care must include the following: (i) All pertinent diagnoses; (ii) The patient’s mental, psychosocial, and cognitive status; (iii) The types of services, supplies, and equipment required; (iv) The frequency and duration of visits to be made; (v) Prognosis; (vi) Rehabilitation potential; (vii) Functional limitations; (viii) Activities permitted; (ix) Nutritional requirements; (x) All medications and treatments; (xi) Safety measures to protect against injury; (xii) A description of the patient’s risk for emergency department visits and hospital re-admission, and all necessary interventions to address the underlying risk factors. (xiii) Patient and caregiver education and training to facilitate timely discharge; (xiv) Patient-specific interventions and education; measurable outcomes and goals identified by the HHA and the patient; (xv) Information related to any advanced directives; and (xvi) Any additional items the HHA or physician or allowed practitioner may choose to include. This Element is not met as evidenced by: Based on a review of clinical records and staff interviews, the Agency failed to ensure PsOC included all the requirements. This was found in 2 of 7 (Pts. # 2 and 3) clinical records reviewed. Findings include: 1. Pt. #2 was admitted to home health services on 02/14/25 with the diagnosis of but not limited to Hypertensive Heart Disease with Heart Failure and Chronic Diastolic (Congestive) Heart Failure (CHF). The clinical record was reviewed on 07/11/25 and included the PsOC from 02/14/25 through 08/12/25. The PsOC lacked interventions and Pt. education addressing medication management, reconciliation, and safety. The PsOC also lacked parameters for weight monitoring. During an interview with the Director of Clinical Services on 07/11/25, it was stated that Pts. admitted with the diagnosis of Heart Failure or CHF should be weighed weekly. The Director of Clinical Services stated that based on parameters that should be established in the POC, results that are out of range should be reported to the Physician. 2. Pt. #3 was admitted to home health services on 08/22/24 with the diagnosis of but not limited to, Hypertensive Heart Disease with Heart Failure and Gastrostomy Status. The clinical record was reviewed on 07/11/25 and included a POC effective 06/18/25. The POC lacked documentation of interventions and caregiver education for the care of the Gastrostomy tube. The POC also lacked documentation of supplies, treatment, and procedure for the care of the skin surrounding the ostomy. 3. During an interview with the Administrator and Director of Clinical Services on 07/11/25 at 11:00 AM, the above findings were confirmed.”
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Influenza And Pneumococcal Vaccines
The inspectors’ words, 223 words
“Influenza and pneumococcal vaccines CFR(s): 484.60(b)(2) Influenza and pneumococcal vaccines may be administered per agency policy developed in consultation with a physician, physician assistant, nurse practitioner, or clinical nurse specialist, and after an assessment of the patient to determine for contraindications. This Element is not met as evidenced by: Based on a review of clinical records, Agency policy review, and staff interview, in 5 of 7 clinical records reviewed (Pts # 1, 2, 3, 5 and 6) the Agency failed to assess Pts. for pneumonia status on admission as per Agency policy. Findings include: 1. The following clinical records were reviewed on 07/10/25 and 07/11/25. The records lacked documentation indicating Pts. were assessed for pneumonia status. Pt. #1 SOC: 05/10/25 Pt. #2 SOC: 02/14/25 Pt. #3 SOC: 08/22/24 Pt. #5 SOC: 10/11/24 Pt. #6 SOC: 02/10/25 2. The Agency policy titled “Pneumonia Vaccination” was reviewed on 07/11/25 and required, “Procedure: …1. The staff of Nursing Resource Home Health, Inc (NRHH) shall document through a note in the clinical record of each patient, and who also received services from NRHH, that the need for pneumonia vaccination was addressed all throughout the year.” 3. During interviews with the Administrator and the Director of Clinical Services on 07/11/25, the Administrator and Director of Clinical Services confirmed the Agency staff failed to assess Pts. for pneumonia status.”
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Onsite Supervisory Visit Every 14 Days
The inspectors’ words, 316 words
“Onsite supervisory visit every 14 days CFR(s): 484.80(h)(1)(i) (1)(i) If home health aide services are provided to a patient who is receiving skilled nursing, physical or occupational therapy, or speech language pathology services— (A) A registered nurse or other appropriate skilled professional who is familiar with the patient, the patient’s plan of care, and the written patient care instructions described in paragraph (g) of this section, must complete a supervisory assessment of the aide services being provided no less frequently than every 14 days; and (B) The home health aide does not need to be present during the supervisory assessment described in paragraph (h)(1)(i)(A) of this section. This Element is not met as evidenced by: Based on a review of clinical records and staff interview, the Agency failed to ensure that the Home Health Aide was supervised by the RN every 14 days. This was found in 2 of 2 clinical records reviewed (Pts. # 1 and 4), who received Home Health Aide services beyond 14 days. Findings include: 1. Pt. # 1 was admitted to home health services on 05/10/25 with Diagnosis of Weakness. The clinical record was reviewed on 07/10/25. The clinical record had an Aide services care plan dated 05/10/25 that required weekly Aide visits. The weekly Aide visits began 05/25/25, and week 4 to week 9 of certification period lacked RN supervision every 14 days. 2. Pt. # 4 was admitted to home health services on 06/11/25 with Diagnosis of Atrial Fibrillation. The clinical record was reviewed on 07/10/25. The clinical record had an Aide services care plan dated 06/11/25 that required weekly Aide visits. The weekly Aide visits beginning 06/15/25, and week 2 to week 5 of certification period lacked RN supervision every 14 days. 3. The finding of the lack of Aide supervision was confirmed during an interview with the Administrator and Director of Clinical Services on 07/11/25 at 10:00AM.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 14, 2025 | Recertification inspection | 5 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Oct 13, 1994.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 8 owners or officers are people: Liezl V San Jose (owns 5% or more directly, 60%); Liezl V San Jose (corporate officer, 60%); Liezl V San Jose (corporate director, 60%); Liezl V San Jose (managing employee (on the payroll), 60%); Joy Galvez (owns 5% or more directly, 40%); Joy Galvez (corporate officer, 40%); Joy Galvez (corporate director, 40%); Joy Galvez (managing employee (on the payroll), 40%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “The number of patient episodes for this measure is too small to report.”
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “Zero, or very few, patients met the survey’s rules for inclusion.”
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | Not rated |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 48.18% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 11.69% (same as the national rate) |
How does it compare nearby?
- CMS gives this agency no quality of patient care rating to compare.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Nursing Resource Home Health This home health agency | Not given |
| Healing Hands Home Care, Inc. | 4.5 |
| Prestige Home Health Services, Inc. | 4.5 |
| Saint Thomas Home Health, Inc. | 3 |
| Astra Health | 3 |
| Residential Home Health | 3.5 |
| Residential Home Health | 3 |
| Advocate Home Health Care Serv | 4 |
| Interim Healthcare of Chicago | 3 |
| Loyola Medicine Home Care | 4.5 |
| Enhabit Home Health | 3 |
| Amedisys Home Health | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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