Hearth Record

Centerwell Home Health

A home health agency in The Villages, Florida 32159

106 Lagrande Blvd, The Villages, Florida 32159. (352) 787-2780.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Jan 2025. Most serious: Element-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Jan 16, 2025: a recertification inspection.

1 deficiency cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Jan 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Jan 16, 2025: recertification inspection1 deficiency
  • In Accordance With Current Clinical Practice

    The inspectors’ words, 1,164 words

    “In accordance with current clinical practice CFR(s): 484.105(f)(2) All HHA services must be provided in accordance with current clinical practice guidelines and accepted professional standards of practice. This Element is not met as evidenced by: Based on observation, record review and interview the facility failed to provide in accordance with current clinical practice guidelines and accepted professional standards of practice Intravenous Therapy for 2 of 2 patients observed (Patient#1 and Patient #10 ) by not checking patency of Peripherally Inserted Central Catheter (PICC) line prior to flushing and drawing blood for laboratory samples and 1 of 2 patients (Patient #1) for not purging extension line of air prior to attaching extension line to PICC line and flushing PICC line with 10 milliliters (ml) of normal saline (NS) (double lumen ports) two separate extension ports. Findings include: Review of Patient #1’s clinical record documented Patient #1 was admitted on 9/7/2024 with diagnoses including Sepsis [ infection in the blood]. Review of Patient #1’sphysician orders dated 9/7/2024 read “Skilled nurse to collect blood specimen …via PICC and report to physician [Physician name]. Review of Patient #1’s visit note report dated 1/15/2025 read “SN [skilled nurse] removed old PICC line dressing from RUE [right upper extremity]and discarded in trash. Using sterile technique, SN [skilled nurse] cleansed around PICC site with Alcohol and chloral-prep swab stick and allowed to dry, applied new stat lock and bio-patch. Patient tolerated well” Review of Patient #1’s Client Coordination note report dated 1/15/2025 read “Late entry visit done 1.14.25 Patient has PICC line to RUE, Double lumen SN obtain lab from PICC line right upper extremity, accessed red port line. Alcohol wipe injection cap. Flushed with 5cc [cubic centimeter also known as ml] of NSS [normal saline solution], wasted 5cc of mixed blood, discarded in biohazard container. SN flushed PICC line with 20ml, SN changed extensions, and injection cap… “ During an observation on 1/14/2025 at 09:22 AM Staff A, License Practical Nurse (LPN) observed to clean double lumen ports and flush Patient #1’s (PICC) double lumen ports. Blue tip port and red tip port (double lumen -2 ports) with 10 ml of NS without aspirating blood back into the syringe to confirm a free flow of blood return prior to flushing. 10 ml blood obtained, wasted and an additional 10 ml blood obtained via syringe for laboratory testing and the PICC line flushed with 10ml NS. During an observation on 1/14/2025 at 10:35 AM Staff A, LPN observed removing extension tubing from sealed package and attaching extension tubing on PICC double ports, a red port and blue port, without out flushing the extension tubing to evacuate the air and no aspiration of blood into the extension port prior to flushing double lumen PICC ports with 10 ml NS solution. During an interview on 1/14/2025 at 10:42 AM with Staff A, LPN stated “No, we do not aspirate blood prior to flushing we just flush the PICC. “I did not flush the extension lines prior to attaching to the PICC ports and flushing, I missed that step. The extension lines should be flushed prior to attaching to the patient to evacuate all the air in the line. Then the lines should be attached to the patients PICC line and flushed.” During an interview on 1/15/2025 at 12:55 PM with Staff B, LPN stated “prior to using a PICC line the line has to be checked for patency by aspiration of blood prior to flushing the PICC line. All tubing must be primed prior to attaching to PICC line and prior to flushing ports. Lines are always checked by aspiration of blood for patency prior to flushing with NS”. Review of Patient #10’s Clinical Record documented Patient #10 was admitted 1/11/2025 with the diagnosis Acute osteomyelitis, right ankle and foot”. Review of Patient #10’s physician orders dated 1/13/2025 read “Skilled nurse to collect blood specimen …2 x a week through 2/20/25 via PICC line or venipuncture and report to doctor… “Blood draws…Flush line with NS 10ml, obtain 10ml of blood for discard, flush lumen with 10ml .9% and 5ml of heparin flush after blood draw”. During an observation on 1/16/2025 at 08:15AM with Staff D, observed to clean port with alcohol pad and attach 10ml NS syringe to port, flushed without aspiration of blood prior to flush to check for placement. Withdrew 10 ml blood product and wasted prior to attaching Vacutainer (devise used to obtain blood) and retrieved 2 vials of blood. Port flushed with 10ml NS syringe and then antibiotics initiated. During an interview on 1/16/2025 at 08:22 AM with Staff D, RN stated “I do not normally aspirate sometimes I do. I just flush the line with NS” During an interview on 1/14/2025 at 3:06 PM with Staff C, Registered Nurse Clinical Manager stated “The expectation is that blood is aspirated to check for patency prior to flushing the line. The Intravenous line must be purged of air prior to flushing”. During an interview on 1/14/2025 at 4:00 PM with the Director of Nursing/Administrator stated, “extension tubing, any tubing should be flushed prior to attaching to the patient’s’ PICC and aspiration of blood in the line prior to flushing to check the line for patency. Review of facilities policy and procedure dated 7/2024 titled “Peripherally inserted central catheter (PICC) flushing and locking, home care”. Read “Maintenance of peripherally inserted central catheters (PICC) in the home care setting is necessary to provide timely and therapeutic infusion that are required by patients. PICCs are used in the home care setting to administer medications blood products, chemotherapy, IV fluids, and parenteral nutrition. Aspirating for a blood return and flushing a PICC are routine steps for assessing catheter patency before use. Flushing also prevents mixing incompatible medication and solutions after infusion and catheter occlusion after blood sampling... Review of facilities policy and procedure dated 7/2024 titled “Infusion Therapy Requirements and Guidelines” read “…Section 1… Skills competency should be documented at least annually” … Section 2: Infusion Therapy Practice Clinical Competency…flushing procedure for vascular access devices… Review of facilities procedure (Based on Springhouse recommendation) Aspirating for a blood return and flushing a PICC are routine steps for assessing catheter patency before use. Flushing also prevents mixing incompatible medication and solutions after infusion and catheter occlusion after blood sampling...” Review of the internet website page titled “Peripherally inserted Central Catheters (PICCs): Best Practice dated September 7, 2022, read … Prior to using a PICC, it should always be checked for patency. This is done by gently drawing back on the syringe and confirming of a swift blood aspirate. If blood aspiration is not possible, or is sluggish, a small amount of saline can be instilled (Denton, 2016; Gorski, 2021). The use of saline at this stage will not cause the patient harm. Gorski et al. (2021) also suggests that a small barrel syringe can be used to attempt blood aspirate. The use of a small syringe will exert less negative pressure and might improve the success...””

    Rule G0984. Element-level.

All 3 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Jan 16, 2025Recertification inspection1 deficiency cited
Sep 9, 2024Complaint inspectionNo deficiencies cited
Feb 6, 2024Complaint inspectionNo deficiencies cited

Is it certified?

  • Medicare-certified home health agency since Apr 22, 2004.
  • Ownership: proprietary (for profit).
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology and medical social services.
  • Doesn’t offer home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Centerwell Health Services Holding Corp owns 100% directly since Apr 22, 2004.
  • 9 owners or officers are people: Courtney D Durall (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer, 0%); Lloyd K Allen (corporate officer, 0%); Lloyd K Allen (corporate director, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Bethany Ntacyo (managing employee (on the payroll), 0%); Sean Turner (corporate officer, 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Kentucky Homecare Parent Inc.Owns 5% or more through other companies100%Jul 2, 2018
Kentucky Homecare Holdings, Inc.Owns 5% or more through other companies100%Jul 2, 2018
Centerwell Health Services Holding CorpOwns 5% or more directly100%Apr 22, 2004
Humana Inc.Owns 5% or more through other companies100%Aug 17, 2021
Centerwell Health Services Inc.Owns 5% or more through other companies100%Apr 22, 2004

How do patients fare?

  • CMS rates its quality of patient care 4.5 of 5.
  • Patients rate it 3 of 5 in CMS’s patient survey (289 surveys completed): 81% rated it 9 or 10 out of 10, and 76% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, better; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars4.5 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 53 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate88.48% (better than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate7.26% (better than the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate3.78% (same as the national rate)

How does it compare nearby?

  • Of the 41 agencies CMS’s data show serving patients in ZIP code 32159, where this agency’s office is, 39 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 4.5 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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