Uf Health Home Care - Jacksonville
A home health agency in Jacksonville, Florida 32209
580 W 8 St Tower 2 Ste 9009, Jacksonville, Florida 32209. (904) 244-9900.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 21, 2026.
- 2.5of 5 quality of patient care rating
- 3of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Mar 20, 2024: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Mar 2024. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Mar 20, 2024: recertification inspection1 deficiency
-
All Orders Recorded In Plan Of Care
The inspectors’ words, 613 words
“All orders recorded in plan of care CFR(s): 484.60(a)(3) All patient care orders, including verbal orders, must be recorded in the plan of care. This Element is not met as evidenced by: Based on agency policy reviews, record reviews and staff interviews, the agency failed to ensure all physician verbal orders for wound care were recorded in the medical record for 1 (#3) patient out of 3 patients sampled with wound care. The findings include: A review was conducted of the agency policy titled Plan of Care, policy number HH-08-24, with an effective date of 06/17/00 and a revision date of 12/27/2021. The policy documents the Subject: Plan of Care Purpose: Development of the plan of care is a collaborative effort by the registered nurse, therapist, and social worker in conjunction with the patient and the primary physician. 7. The plan of care shall be updated as necessary by obtaining verbal or written orders. All such orders shall be sent to the physician for signature. Documentation of the physician’s signature shall be scanned into the medical record prior to releasing the final bill for that episode of care. A review of the agency policy titled Physician Orders policy number HH-825, with an effective date of 06/17/00 and a revision date of 8/16/2023, revealed Policy: “Physician orders must be obtained for all services provided in conjunction with such professional services.” A review of the medical record for Patient #3 revealed an admission date of 6/01/2023 and a current certification period of 1/27/2024 through 3/26/2025 with a primary diagnosis of encounter for orthopedic following surgical amputation and a pertinent diagnosis of Type 2 with diabetic angiopathy with gangrene. The plan of care (POC) documented Orders for Discipline and Treatment: Skilled Nursing 3 times a week for 9 weeks. A review of the skilled care intervention on page 3 of 6, the POC revealed orders for skilled nurse “(SN) to perform wound care treatment/dressing change using aseptic technique on each visit and as needed due to problems/complications. Teach the patient/caregiver all aspects of Wound Vac management, dressings, and equipment safety, including settings, managing and drainage, and signs/symptoms of problems/malfunction to report to the SN/physician and the wound vac provider.” The POC revealed: Goals/Rehabilitation Potential/Discharge Plans on page 5 of 6: “Wound #1: Type surgical wound, amputation of right 5th toe. Treatment/Dressing order: Cleanse area; pat dry apply Xeroform to wound bed, cover, and secure with kerlix.” The POC for DME (Durable Medical Equipment) and supplies for equipment in the home listed: Adult briefs, alcohol prep pads, cane, dressing supplies, exam gloves, glucometer, hand gel, thermometer, walker, and wound vac system. An interview was conducted with the Director of Nursing (DON) on 3/19/2024 at 1:26 PM. The DON confirmed the order for the wound vac had been discontinued. “Patient #3 had a physician appointment on 1/23/2024. The nurse did not update the POC. The order did not make it to the patient’s chart.” A review of the nursing notes for Patient #3 for 1/25, 1/31, 2/05, 2/07, 2/09, 2/12, 2/16, 2/19, 2/1, 2/23. 2/26, 2/28, 2/01, 3/04, 3/06, 3/08, 3/11, 3/13 and 3/15/2024 reflected: SN for wound care. The wound was washed with wound cleanser and redressed as ordered. An interview was conducted with the DON on 3/19/2024 at 1:34 PM. The DON said that Patient #3 had a physician appointment on 9/26/2023 and the orders were changed to apply Prisma dry sterile dressing on Mondays, Wednesdays, and Fridays (MWF). Patient #3 had a follow-up appointment on 1/23/2024 with Plan: to continue home health care MWF, can discontinue (D/C) Prisma/Collagen and swap to Medihoney, to be changed every other day. “The nurse did not update the POC.””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 20, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Jan 28, 1976.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, medical social services and home health aide services.
- Doesn’t offer speech pathology.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Shands Jacksonville Healthcare Inc. runs it.
- 13 owners or officers are people: Christine Knowles (managing employee (under contract), 80%); David R Nelson (corporate director, 0%); Patrick Green (corporate officer, 0%); David Vukich (corporate director, 0%); Kelly R Gray-Eurom (corporate director, 0%); Dean Cocchi (corporate officer, 0%); David Mann (corporate director, 0%); Marsha Powers (corporate director, 0%); Linda Edwards (corporate director); Larae C Brown (corporate director, 0%); Salam Salman (corporate director, 0%); Gregory Miller (corporate officer, 0%); Kendall Spencer (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Shands Jacksonville Healthcare Inc. | Runs it (operational or managerial control) | 100% | Oct 1, 1999 |
| Bank of America, NA | Holds 5% or more security interest | 21.39% | Nov 21, 2013 |
| Mackay Shields | Holds 5% or more security interest | 19.75% | Jan 26, 2022 |
| Compass Bank | Holds 5% or more security interest | 14.61% | Jan 26, 2022 |
How do patients fare?
- CMS rates its quality of patient care 2.5 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (180 surveys completed): 88% rated it 9 or 10 out of 10, and 73% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 84.90% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 8.88% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.88% (same as the national rate) |
How does it compare nearby?
- Of the 42 agencies CMS’s data show serving patients in ZIP code 32209, where this agency’s office is, 40 have a quality of patient care rating; the middle one is 3.75 of 5, and this one is rated 2.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Uf Health Home Care - Jacksonville This home health agency | 2.5 |
| Brooks Rehabilitation Home Health | 2.5 |
| Alivia Home Health | 3 |
| HCA Florida Healthcare at Home | 3.5 |
| Welcome Homecare | 4.5 |
| Baptist Home Health Care By Bayada | 3.5 |
| Centerwell Home Health | 4.5 |
| Trilogy Home Healthcare | 4 |
| Tehc LLC | 4 |
| Vitalcaring Group | 4 |
| Medical Services of America Home Health | 4.5 |
| Apex Home Healthcare | 3.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
-
Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.