Area Agency on Aging of Western Arkansas Inc.
A home health agency in Paris, Arkansas 72855
333 South First Street, Paris, Arkansas 72855. (479) 963-6868.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- Not rated patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Nov 30, 2023: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Nov 2023. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Nov 30, 2023: recertification inspection2 deficiencies
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Promptly Alert Relevant Physician Of Changes
The inspectors’ words, 392 words
“Promptly alert relevant physician of changes CFR(s): 484.60(c)(1) The HHA must promptly alert the relevant physician(s) or allowed practitioner(s) to any changes in the patient’s condition or needs that suggest that outcomes are not being achieved and/or that the plan of care should be altered. This Element is not met as evidenced by: Based on Clinical Record review and Agency staff interview it was determined the Skilled Nurse (SN) failed to alert the Physician of relevant assessment findings which may have necessitated an alteration in the Plan of Care (POC) in 2 (#4 and #8) of 8 (#1 - #8) Clinical Records reviewed. This failed practice had the potential to affect all current patients on census in that Physicians may be unaware of new assessment findings resulting in missed opportunities for revision of patient goals / interventions and prevention of hospitalizations. Review of clinical record #4 for certification period 10/23/23 to 12/21/23 revealed the following: A. The POC for Clinical Record #4 contained vita signs parameters for diastolic (bottom number) blood pressure readings below 60 mm hg. Review of a SN note dated 11/3/23 showed Patient #4 diastolic reading was 52 mm hg. There was no evidence the blood pressure reading below parameters established in the Plan of Care (POC) was reported to the physician. B. During an interview with Agency staff on 11/30/23 at 9:30 AM, Agency staff #1 verified the blood pressure was not reported to the Doctor and stated, “I spoke with the nurse who saw the patient on 11/3//23 and the nurse said the blood pressure was not reported to the Doctor.” 2. Review of clinical record #8 for certification period 8/8/23 to 10/6/23 revealed the following: A. The POC for Clinical Record #8 contained vita signs parameters for diastolic (bottom number) blood pressure readings below 60 mm hg. Review of a SN note dated 8/15/23 showed Patient #8 diastolic reading was 52 mm hg. There was no evidence the blood pressure reading below parameters established in the Plan of Care (POC) was reported to the physician. B. During an interview with Agency staff on 11/30/23 at 9:30 AM, Agency staff #1 verified the blood pressure was not reported to the Doctor and stated, “I spoke with the nurse who saw the patient on 8/15/23 and the nurse said the blood pressure was not reported to the Doctor.””
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Discharge And Transfer Summaries
The inspectors’ words, 314 words
“Discharge and transfer summaries CFR(s): 484.110(a)(6)(i-iii) (i) A completed discharge summary that is sent to the primary care practitioner or other health care professional who will be responsible for providing care and services to the patient after discharge from the HHA (if any) within 5 business days of the patient’s discharge; or (ii) A completed transfer summary that is sent within 2 business days of a planned transfer, if the patient’s care will be immediately continued in a health care facility; or (iii) A completed transfer summary that is sent within 2 business days of becoming aware of an unplanned transfer, if the patient is still receiving care in a health care facility at the time when the HHA becomes aware of the transfer. This Element is not met as evidenced by: Based on Clinical Record review, and staff interview the Agency failed to ensure a Discharge Summary was completed and sent to the Physician within 5 business days as required, after the Patient was discharged from the Agency in 1 (#7) of 8 (#1 - #8) Clinical Records records reviewed. This failed practice had the potential to place patients currently on census at risk by preventing effective and efficient coordination of care among health care team members and providers. 1. Review of Clinical Record #7 for a certification period of7/10/23 to 9/7/23 showed the Patient was discharged from the Agency on 8/1/23. A review of a document dated 8/1/23 showed the Patient was discharged from the Agency on 8/1/23. There was no evidence found in the Medical Record of a discharge summary was completed until 8/17/23, 12 business days after the Agency became aware of the Patient’s discharge date. 2. In an interview on 11/30/23 at 9: 30 A.M., Agency Personnel #1 verified a discharge summary was not completed in the regulatory timely manner of 5 business days and sent to the physician.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 30, 2023 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Jul 1, 1995.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy and home health aide services.
- Doesn’t offer occupational therapy, speech pathology and medical social services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Area Agency on Aging of Western Arkansas, Inc. owns 100% directly since Jun 20, 1979.
- 14 owners or officers are people: Jim Petty (corporate director); Ricky R Green (corporate director); Candice Settle (corporate director); Robert Herrera (corporate director); Jake Sibley (corporate officer); Jennifer Hallum (corporate officer); Jennifer Hallum (managing employee (on the payroll)); Phillip Merry (corporate officer); Sharon Brooks (corporate director); Dana Callaway (corporate officer); Dana Callaway (managing employee (on the payroll)); Mont Sagely (corporate director); Doug Kinslow (corporate director); T.r. Mcnutt (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Area Agency on Aging of Western Arkansas, Inc. | Owns 5% or more directly | 100% | Jun 20, 1979 |
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “Fewer than 70 patients completed the survey.”
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 80.85% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 14.10% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.31% (same as the national rate) |
How does it compare nearby?
- Of the 10 agencies CMS’s data show serving patients in ZIP code 72855, where this agency’s office is, 10 have a quality of patient care rating; the middle one is 3 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Area Agency on Aging of Western Arkansas Inc. This home health agency | 3 |
| Access Home Health | 3 |
| Adoration Home Health | 4 |
| Trinity River Valley Home Health | 2.5 |
| Mercy Home Health | 3 |
| Johnson Regional Homecare | 2.5 |
| Care IV Home Health | 3.5 |
| Elite Home Health | 3 |
| Centerwell Home Health | 3.5 |
| Centerwell Home Health | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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