Kindred at Home 1
A home health agency in Fort Smith, Arkansas 72903
2120 South Waldron Road, Building C, Fort Smith, Arkansas 72903. (479) 452-0424.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 4of 5 quality of patient care rating
- 4of 5 patient survey rating
- 3 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Mar 21, 2025: a recertification inspection.
3 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Mar 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Mar 21, 2025: recertification inspection3 deficiencies
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A Review Of All Current Medications
The inspectors’ words, 443 words
“A review of all current medications CFR(s): 484.55(c)(5) A review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. This Element is not met as evidenced by: Based on clinical record review and staff interview, it was determined SN (skilled nurse) failed to create or maintain accurate, all-inclusive medication lists for three (#1, #2, #3) of 17 records reviewed (#1-#17) This includes a review to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. 1) Review of clinical record #1 revealed the following: A document titled Home Health Certification and Plan of Care with episode dates from 3/02/25 through 4/30/25 revealed relevant diagnosis of ‘Dependence on Supplemental Oxygen’ A document titled ‘Client Medication Report’ with same certification dates show Oxygen isn’t listed. A ‘Visit Note Report’ entered into the EMR (Electronic Medical Record) on 3/02/25 noted “Currently on 2 L (liters) oxygen vial nasal cannula, continuously.” This surveyor asked Agency Staff for clarification. On 3/20/25 at 11:50 Representative #1 stated, “The patient is on oxygen, it was left off the medication list by mistake.” 2) Review of clinical record #2 revealed: A Document titled ‘Client Medication Report’ showed Daptomycin 550 mg/11 ml I.V. (intravenously) Daily highlighted in the color blue on the computer viewing screen. The EMR utilized by the Agency highlights medications in blue when their computer system doesn’t check a medication for interactions against all other medications on the patient’s medication record. This surveyor requested documentation of the medication being checked with a different interaction checker (like Drugs.com or WebMD.com). None was provided. This surveyor reconciled the medications on Drugs.com for this particular medication regimen and found there was potential for a moderate interaction between the Daptomycin and another medication the patient was taking each day. Agency Representatives were informed. Same document titled ‘Client Medication Report’ printed for survey use on 3/19/25 Showed the dosage of Daptomycin to be 550 mg/ 11 ml I.V. The EMR revealed an order entered 3/13/25 read,” Dosage change to infusion-Daptomycin 850 mg/ 17 ml I.V. Push over 5 minutes once daily.” 3) Clinical Record #3 showed: A document titled ‘Client Medication Report’ lists “Florastor 250 mg Capsule orally two times daily. A client coordination note entered 2/25/25 by SN read, “Not on Florastor” This surveyor asked for clarification. Agency Representative #2 stated, “The patient had stopped taking the Florastor but the nurse didn’t D/C (discontinue) it on the Medication Record.””
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Patients Receive Education And Training
The inspectors’ words, 311 words
“Patients receive education and training CFR(s): 484.60(d)(5) Ensure that each patient, and his or her caregiver(s) where applicable, receive ongoing education and training provided by the HHA, as appropriate, regarding the care and services identified in the plan of care. The HHA must provide training, as necessary, to ensure a timely discharge. This Element is not met as evidenced by: Based on Clinical Record review and staff interview, it was determined the SN failed to provide patient and/or caregiver education about prescribed oxygen use in 2 (#4, #5) of 17 (#1-#17) clinical records reviewed. This lack of education has the potential to affect all patients on oxygen as it is a practitioner prescribed medical gas therapy individualized for each patient’s needs. If this deficient practice isn’t corrected, this has the potential to impact the coordination of care delivery by not including the prescriber of oxygen to be an active member of the patients care team thus impacting overall care and outcomes. Medical Record #4 revealed: A ‘Home Health Certification and Plan of Care” dated 3/5/25 through 5/3/25 lists medication “Oxygen Gas for Inhalation 5 liter” A document titled “Vital Sign Report” showed the following entries 3/7/25 of ‘on Oxygen 5.5 L (Liters)’, 3/10/25 ‘on Oxygen 5 L’, on 3/14 ‘on Oxygen 6 L’, on 3/17/25 ‘on Oxygen 6.5 L’, on 3/18/25 ‘on 7 L’. Medical Record #5 showed: A Home Health Certification and Plan of Care lists medication “Oxygen Gas for Inhalation 5 liter” A document titled “Vital Sign Report” showed the following: 2/25/25 of ‘on Oxygen 5 L’, on 2/28/25 ‘on Oxygen 5.5 L’, on 3/11/25 ‘on Oxygen 6 L’ The EMR did not show any evidence of teaching concerning varying or deviating from the dose/amount of Oxygen at the level prescribed by the practitioner nor any communication from the Agency staff regarding the varying dose used by the patient.”
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Interventions And Patient Response
The inspectors’ words, 182 words
“Interventions and patient response CFR(s): 484.110(a)(2) All interventions, including medication administration, treatments, and services, and responses to those interventions; This Element is not met as evidenced by: Based on clinical record review and staff interview, it was determined the Agency failed to ensure practitioner ordered, focused assessment was completed and documented each visit for 1 (#4) of 17 (#1-#17) clinical records reviewed. This failed practice had the potential to affect all patients on census in that direct caregivers would not have a full and accurate assessment to focus care towards or an accurate assessment to report to the patients practitioner to allow for real time changes to care if needed. A document titled Home Health Certification and Plan of Care with dates from 3/5/25 through 5/3/25 with a physician’s order to report “ankle circumference greater than 23.” Although the patient was seen a total of 7 times over the course of 16 days, only two ankle measurements were recorded- once on 3/5/25 at the start of care, and again on 3/18/25. Agency representatives were allowed to provide additional information. None was forthcoming.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 21, 2025 | Recertification inspection | 3 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Feb 16, 1982.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy and speech pathology.
- Doesn’t offer medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Centerwell Health Services Holding Corp owns 100% directly since Sep 30, 1999.
- 9 owners or officers are people: Courtney D Durall (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Lloyd K Allen (corporate officer, 0%); Lloyd K Allen (corporate director, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Henry A Buccille (managing employee (on the payroll)); Sean Turner (corporate officer, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Centerwell Health Services Holding Corp | Owns 5% or more directly | 100% | Sep 30, 1999 |
| Humana Inc. | Owns 5% or more through other companies | 100% | Aug 17, 2021 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 100% | Mar 10, 2000 |
How do patients fare?
- CMS rates its quality of patient care 4 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (327 surveys completed): 88% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 91.49% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.67% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.99% (same as the national rate) |
How does it compare nearby?
- Of the 9 agencies CMS’s data show serving patients in ZIP code 72903, where this agency’s office is, 9 have a quality of patient care rating; the middle one is 3 of 5, and this one is rated 4 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Access Home Health | 3 |
| Kindred at Home 1 This home health agency | 4 |
| Area Agency on Aging of Western Arkansas, Inc. | 2.5 |
| Elite Home Health | 3 |
| Adoration Home Health | 4 |
| Trinity River Valley Home Health | 2.5 |
| Mercy Home Health | 3 |
| Area Agency on Aging of Western Arkansas Inc. | 3 |
| The Home Health Team | 3.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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