Elite Home Health
A home health agency in Little Rock, Arkansas 72211
650 S Shackleford Ste 303, Little Rock, Arkansas 72211. (501) 223-3333.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 4of 5 patient survey rating
- 4 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
The last inspection on record was on Feb 11, 2026: a complaint inspection.
4 deficiencies cited in the last three years, 1 of them at condition level, the most serious.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
4 deficiencies in 1 month of the last 36. Last cited Jan 2026. Most serious: Condition-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jan 15, 2026: recertification inspection4 deficiencies
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Skilled Professional Services
The inspectors’ words, 752 words
“Skilled professional services CFR(s): 484.75 Condition of participation: Skilled professional services. Skilled professional services include skilled nursing services, physical therapy, speech-language pathology services, and occupational therapy, as specified in §409.44 of this chapter, and physician or allowed practitioner and medical social work services as specified in §409.45 of this chapter. Skilled professionals who provide services to HHA patients directly or under arrangement must participate in the coordination of care. This Condition is not met as evidenced by: Based on clinical record review and staff interview, it was determined the Agency failed to ensure an adherence to professional skills for Intravenous infusion care during the observed care provided for 2 of 2 (#7 and #13) patients with Peripherally Inserted Central Catheter (PICC) lines observed during home visits. This deficient practice posed a risk of serious harm for all patients on census with a PICC line as the failed practice could cause systemic infections and hospitalizations. Findings follow: On 01/13/26 at 10:40 A.M., a home visit to the patient identified in Clinical record #7 was conducted with Agency Personnel #1 to observe the SN perform PICC (Peripherally Inserted Central Catheter) dressing change and site care. The SN removed the old clear dressing from the patient’s left upper chest; the catheter securement device did not easily remove from the patient’s catheter. The SN picked up a pair of scissors that were lying on the table beside the patient and used them to try to loosen the catheter securement device, laid the scissors down on the table again, and continued to try to remove the device. The SN picked the scissors up from the table again and cut the catheter securement device and removed it from around the catheter tubing. The PICC had 2 lumens. One lumen was connected to a cannister that contained Dobutamine infusing at 6.6 ml(milliliters)/HR (hour). The patient’s daughter stated, “it runs continuously.” The scissors were not observed to be cleaned before or after removing them from the table with no barrier placed on it. a. Review of Agency Policy/Procedures for PICC dressing changes showed, “ To remove the old dressing, lift edge of dressing perpendicular to the skin toward the insertion site. Remove catheter securement device and chlorhexidine-impregnated sponge (if present) Avoid tugging on the catheter, use of scissors, or other sharp objects near the catheter.” Review of Clinical Record #13 with a start of care date of 01/11/26 revealed a patient with a diagnosis of Acute Pyelonephritis and history of kidney transplant. The Home Health Certification and Plan of Care with a certification period of 01/11/26-03/11/26 documented, “…Skilled Nurse to perform…injection cap change once a week and with each lab draw…Extension tube change once a week and with each lab draw…” and “…Skilled Nurse to perform site care for infusion access device…once a week... to right upper arm…using sterile technique…”During the home visit on 01/14/26 at 12:30 p.m., the Registered Nurse (RN) did not prime the extension tubing, did not apply a new injection cap, and the skilled nurse broke sterile field by opening the non-sterile stat-lock package with sterile gloves, applied the stat-lock, and still without changing to a new pair of sterile gloves, applied the antimicrobial disk at the insertion site and covered the dressing.Review of Agency Policy/Procedures for PICC dressing changes noted, “...Remove the old dressing...Discard [old] dressing...remove gloves, perform hand hygiene, and don sterile gloves...” and “...Sterility will be maintained throughout this procedure...”The standard of practice according to How to Prime an Extension Set: A Critical Guide to IV Safety is to prime the extension line with saline prior to attaching to the PICC line to ensure that a large amount of air does not infuse into the patient which could cause harm. This article documented, “...Because extension sets are sterile but contain air when they are removed from their packaging, they must be primed before being connected to a patient’s catheter. Failure to remove this air can lead to a serious medical emergency known as an air embolism, where air bubbles enter the bloodstream and can block blood flow...” The standard of practice according to CDC is to change the injection caps (“...add-on devices...”) weekly as documented, “...In patients not receiving blood, blood products or fat emulsions, replace administration sets that are continuously used, including secondary sets and add-on devices, no more frequently than at 96-hour intervals...but at least every 7 days...” per the website location Background Information: Strategies for Prevention of Catheter-Related Infections in Adult and Pediatric Patients | Infection Control | CDC .”
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Infection Prevention
The inspectors’ words, 502 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on clinical record review and staff interview, it was determined the Agency failed to ensure infection control practices were followed during the observed care provided for 2 of 2 (#7 and #13) Peripherally Inserted Central Catheter (PICC) lines observed during home visits. This deficient practice posed a risk of potential harm for all patients on census as the failed practice could cause a systemic infection. Findings follow: On 01/13/26 at 10:40 A.M., a home visit to the patient identified in Clinical record #7 was conducted with Agency Personnel #1 to observe the SN perform PICC (Peripherally Inserted Central Catheter) dressing change and site care. The SN removed the old clear dressing from the patient’s left upper chest; the catheter securement device did not easily remove from the patient’s catheter. The SN picked up a pair of scissors that were lying on the table beside the patient and used them to try to loosen the catheter securement device, laid the scissors down on the table again, and continued to try to remove the device. The SN picked the scissors up from the table again and cut the catheter securement device and removed it from around the catheter tubing. The PICC had 2 lumens. One lumen was connected to a cannister that contained Dobutamine infusing at 6.6 ml(milliliters)/HR (hour). The patient’s daughter stated, “it runs continuously.” The scissors were not observed to be cleaned before or after removing them from the table with no barrier placed on it. a. Review of Agency Policy/Procedures for PICC dressing changes showed, “ To remove the old dressing, lift edge of dressing perpendicular to the skin toward the insertion site. Remove catheter securement device and chlorhexidine-impregnated sponge (if present) Avoid tugging on the catheter, use of scissors, or other sharp objects near the catheter.” Review of Clinical Record #13 with a start of care date of 01/11/26 revealed a patient with a diagnosis of Acute Pyelonephritis and history of kidney transplant. a. The Home Health Certification and Plan of Care with a certification period of 01/11/26-03/11/26 documented, “…Skilled Nurse to perform site care for infusion access device…once a week... to right upper arm…using sterile technique…” b. On 01/14/26 at 12:30 p.m., during a home visit, the skilled nurse broke sterile field by opening the non-sterile stat-lock package with sterile gloves, applied the stat-lock, and still without changing to a new pair of sterile gloves, applied the antimicrobial disk at the insertion site and covered the dressing. c. Review of Agency Policy/Procedures for PICC dressing changes noted, “...Remove the old dressing...Discard [old] dressing...remove gloves, perform hand hygiene, and don sterile gloves...” and “...Sterility will be maintained throughout this procedure...” On 01/14/2026 Agency staff member #2 verified proper infection control was not followed by the SN for Patient #7 and #13.”
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A Review Of All Current Medications
The inspectors’ words, 437 words
“A review of all current medications CFR(s): 484.55(c)(5) A review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. This Element is not met as evidenced by: Based on clinical record review and staff interview, it was determined the Agency failed to ensure the agency nurse conducted a Drug Regimen Review (DRR - review of medication regimen related to potential adverse effects, drug reactions, significant side effects or significant drug interactions) to include all current and added medication the patient was taking in 2 (#14 and # 15) of 17 (#1 - #17) clinical records reviewed. This deficient practice posed a risk of potential harm for all patients on census by inhibiting the Skilled Nurse (SN) and Physician’s ability to make informed decisions regarding the patient’s medication regimen related to potential adverse effects, drug reactions, significant side effects or significant drug interactions. Findings follow: Review of Clinical Record # 14 with a start of care date of 08/01/24 revealed a patient with a diagnosis of open wound left thorax, chronic ulcer left and right lower leg. The Home Health Certification and Plan of Care with a certification period of 11/24/25 – 01/22/26 documented, “… Levemir …33 units… at bedtime daily for Diabetic Mellitus…” and “… DME [Durable Medical Equipment] … oxygen supplies…”During the home visit on 01/14/26, the patient was using oxygen via nasal cannula.The vital signs record documented O2 at 2liters in use.There was no order for oxygen documented on The Home Health Certification and Plan of Care.There was no evidence in the clinical record that Levemir nor Oxygen were checked for adverse effects, drug reaction, significant drug interactions.On 01/15/26, the Clinical Director and the Executive Director of the agency were asked to provide any documentation for a completed drug regimen review to include Levemir and Oxygen. The Executive Director stated they could not provide the requested documentation.Review of Clinical Record # 15 with a start of care date of 01/08/26 revealed a patient with a diagnosis of displaced intertrochanter fracture of left femur. The Home Health Certification and Plan of Care with a certification period of 01/08/26 – 03/08/26 documented “…O2 at 2.5 L [liters]…”There was no evidence that Oxygen was checked for adverse effects, drug reaction, significant drug interactions.On 01/15/26, the Clinical Director and the Executive Director of the agency were asked to provide any documentation for a completed drug regimen review to include Oxygen. The Executive Director stated they could not provide the requested documentation.”
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All Orders Recorded In Plan Of Care
The inspectors’ words, 298 words
“All orders recorded in plan of care CFR(s): 484.60(a)(3) All patient care orders, including verbal orders, must be recorded in the plan of care. This Element is not met as evidenced by: Based on clinical record review and staff interview, it was determined the Agency failed to ensure the Plan of Care included current orders for 2 (#10 and #14) of 17 (#1 - #17) clinical records reviewed. This failed practice had the potential to affect all clients on census by inhibiting the Skilled Nurse (SN) and Physician’s ability to make informed decisions regarding continued care and services and the risk of error in care delivery would be increased. Findings follow: Review of Clinical Record #10 with a start of care date of 10/26/25 revealed a patient with a diagnosis of Hepatic Failure. A Visit Note Report dated 12/30/25 documented, “…Interventions Provided…[Name] ordered Chest XRAY…”A Visit Note Report dated 01/07/26 documented, “…. Interventions Provided…Received wound orders from APRN [Name]…”The Home Health Certification and Plan of Care with a certification period of 12/25/25 – 02/22/26 did not include the orders 12/30/25 and 01/07/26. There were no subsequent physician orders for the Chest XRAY nor the wound care. Review of Clinical Record # 14 with a start of care date of 08/01/24 revealed a patient with a diagnosis of open wound left thorax, chronic ulcer left and right lower leg. The Home Health Certification and Plan of Care with a certification period of 11/24/25 – 01/22/26 documented, “… DME [Durable Medical Equipment] … oxygen supplies…”During the home visit on 01/14/26, the patient was using oxygen via nasal cannula.The vital signs record documented O2 at 2liters in use.There was no order for oxygen documented on The Home Health Certification and Plan of Care nor any subsequent physician’s orders for oxygen use.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 11, 2026 | Complaint inspection | No deficiencies cited |
| Jan 15, 2026 | Recertification inspection | 4 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Nov 19, 1981.
- Ownership: proprietary (for profit).
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Arkansas Health CARE Group LLC owns 100% directly since Mar 1, 2013.
- LHC Group Inc. runs it.
- 6 owners or officers are people: Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Britney Icenhower (managing employee (on the payroll), 0%); Wendy Daigle (other role (CMS gives no detail), 0%); Joshua Lee Proffitt (corporate officer); Amy Cormier (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Arkansas Health CARE Group LLC | Owns 5% or more directly | 100% | Mar 1, 2013 |
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Feb 22, 2023 |
| LHC Group Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2013 |
| LHC Group Inc. | Runs it (operational or managerial control) | Mar 1, 2013 |
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (700 surveys completed): 87% rated it 9 or 10 out of 10, and 79% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 89.68% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 11.89% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.64% (same as the national rate) |
How does it compare nearby?
- Of the 11 agencies CMS’s data show serving patients in ZIP code 72211, where this agency’s office is, 11 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Elite Home Health This home health agency | 3.5 |
| Centerwell Home Health | 3.5 |
| Commonspirit Health | 3.5 |
| Baptist Health Home Health-Lr | 2.5 |
| Stat Home Health - Cenark, LLC | 2.5 |
| Care IV Home Health | 3.5 |
| Saline Memorial Home Health | 3.5 |
| Uams Health-Home Health | 4 |
| Conway Regional Homecare Svcs | 4.5 |
| Trinity Home Health of Arkansas | 3 |
| Elite Home Health | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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