KinderCare Learning Centers #000002

Pillows and filled comforters shall not be used by children under two years of age.

“Child #1 (age: 18 months), was sleeping on a pillow on their cot during nap time.”

Rule 8VAC20-780-440-L.

When staff are supervising children, they shall always ensure their care, protection, and guidance.

“On July 21, 2026, Child #1 (age 2 years), was out of supervision of Staff #1 and Staff #2 for an undetermined amount of time. Child #1 was signed into classroom #2 when a parent observed Child #1 alone in the hallway between classroom #1 and the bathrooms. Staff #1 and Staff #2 confirmed that they both were unaware that child #1 was in the hallway.”

Rule 8VAC20-780-340-A.

Repeat Violation

“Children under 10 years of age always shall be within actual sight and sound supervision of staff. On July 21, 2026, Child #1 (age 2 years), was out of sight and sound supervision for an undetermined amount of time. The child was observed in the hallway near classroom #1 and the bathrooms alone, by a parent dropping off their children in the morning.”

Rule 8VAC20-780-340-F.

Staff are to complete the VDOE sponsored online orientation course within 90 days of hire.

“Staff #1 completed the course two months late.”

Rule 8VAC20-780-240-A.

Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the name, address and phone number of two designated people to call in an emergency if the parent cannot be reached.

“The record for Child #1 did not contain the addresses for two designated people.”

Rule 8VAC20-780-60-A.

The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition.

“In classroom #1, the diaper changing table was observed dirty with accumulated debris on the side edge between the non-absorbent surface and side of the table. On the playground, there were two foot pedals missing from one bicycle, the small garden fence was broken, exposing sharp plastic pieces and the plastic playhouse had a small hole in it, exposing sharp plastic.”

Rule 8VAC20-780-270-A.

If diaper ointment or cream is used, these products do not need to be kept locked but shall be inaccessible to children.

“In classroom #1, diaper ointment was observed in an unlocked cabinet under the changing table, accessible to children.”

Rule 8VAC20-780-520-C.

Children under 10 years of age always shall be within actual sight and sound supervision of staff.

“On June 23, 2025, child #1 (age: 2 years), was out of sight and sound supervision for an undetermined amount of time. The child was found in an area outdoors, enclosed between the child’s classroom #1 and the playground. The child was found in a shaded area and had removed their shoes from their feet.”

Rule 8VAC20-780-340-F.

The center shall maintain a written record of children’s serious and minor injuries in which entries are made the day of occurrence. The record shall include the time when parents were notified.

“One injury record did not include the time when the parents were notified.”

Rule 8VAC20-780-550-P. From a complaint.

Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment.

“The TB screening for staff #1 was dated three months after date of employment and the TB screening for staff #2 was dated over 40 days prior to date of employment and has been employed for one week.”

Rule 8VAC20-780-160-A.

Staff shall request at least annually parent confirmation that the required information in the child’s record is up to date.

“The information in the record of child #1 had not been updated in over 19 months which is overdue by seven months. The information in the record of child #2 had not been updated in over 16 months which is overdue by four months.”

Rule 8VAC20-780-420-E-3.

Hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children.

“In the two year old classroom, the cleaning solution was in an unlocked cabinet, out of reach of children.”

Rule 8VAC20-780-280-B.

Each restroom area provided for children shall have sinks located near the toilets and that are supplied with running warm water that does not exceed 120 degrees Fahrenheit.

“In the girls bathroom, the warm water temperature was approximately 132 degrees Fahrenheit and in the boys bathroom was approximately 127 degrees Fahrenheit.”

Rule 8VAC20-780-320-B.

If diaper ointment or cream is used, the following requirements shall be met: these products do not need to be kept locked but shall be inaccessible to children.

“Four diaper ointments were located in an open cabinet and were accessible to children.”

Rule 8VAC20-780-520-C.

8VAC20-780-245-H

Rule 8VAC20-780-245-H. From a complaint.

8VAC20-780-270-A

“Based on observation, areas and equipment of the center, inside and outside, were not maintained in a clean, safe and operable condition. Evidence: 1. In the Infant A classroom, 3 crib mattresses were cracked, exposing the foam on the inside.”

Rule 8VAC20-780-270-A. From a complaint.

8VAC20-780-370-1

“Based on observation, when an infant was placed in his crib, he was not placed on his back (spine). Evidence: 1. Staff #2 placed Child #1 (age: 8 months) in their crib on their stomach. 2. Staff #2 acknowledged that they placed Child #1 in their crib on their stomach.”

Rule 8VAC20-780-370-1. From a complaint.

8VAC20-780-560-F

“Based on observation, a menu listing foods to be served for meals and snacks during the current one-week period was not dated. Evidence: 1. The menu posted outside of the kitchen was not dated for the current one-week period. 2. In the Infant B classroom, child #1’s (age: 8 months) menu was not dated for the current one-week period.”

Rule 8VAC20-780-560-F. From a complaint.

8VAC20-780-570-D

“Based on record review, infants were not fed in accordance with parental instructions. Evidence: 1. Child #1’s (age: 8 months) parent provided instructions indicates that child #1 should be fed at approximately 7:30am, 10:30am, 1:30pm and 4:30pm. 2. Child #1 arrived on 05/28/2024 at approximately 9:06am. Child #1 took a nap from approximately 10:02am-12:12pm. Child #1 was fed their first bottle at approximately 1:15pm.”

Rule 8VAC20-780-570-D. From a complaint.

8VAC20-780-190-A

“Based on record review and interview, the center did not have a qualified Program Director. Evidence: 1. Staff #5 stated that they are currently in charge of the center. 2. Staff #5 ‘s record does not contain documentation of qualifications to be a Program Director.”

Rule 8VAC20-780-190-A. From a complaint.

8VAC20-780-550-P

“Based on record review and interview, the center did not maintain a complete written record of all children’s serious and minor injuries. Evidence: 1. 9 of 22 injury reports reviewed, were incomplete. 2. Staff #5 confirmed that the 9 injury reports did not contain all the required information.”

Rule 8VAC20-780-550-P. From a complaint.

Repeat violation

“Based on record review and interview, the center did not ensure that each child has a record that contains all required information. Evidence: 1. Child #1’s record did not contain documentation of one parent’s telephone number. 2. Staff # 5 confirmed that Child #1’s record did not contain documentation of one parent’s telephone number.”

Rule 8VAC20-780-60-A. From a complaint.

8VAC20-770-60-C-2

“Based on record review and interview, the center did not deny employment to an employee that did not have a central registry within 30 days of employment. Evidence: 1) The record for Staff #5 (date of hire: 03/18/2024) does not contain the results of a central registry finding. 2) Staff #9 confirmed that the record for Staff #5 does not have documentation of a central registry finding.”

Rule 8VAC20-770-60-C-2. From a complaint.

8VAC20-770-60-B

“Based on record review, the center failed to obtain a completed sworn statement or affirmation for an employee. Evidence: 1) Staff #1 (DOH: 3/18/2024) record did not contain documentation of a signed sworn statement.”

Rule 8VAC20-770-60-B. From a complaint.

8VAC20-780-160-A

“Based on record review and interview, the center failed to ensure that each staff member submits documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children. Evidence: 1) Staff #1 (DOH: 3/18/2024) record did not contain documentation of a negative tuberculosis screening. 2) Staff #6 confirmed that Staff #1 did not have documentation of a negative tuberculosis screening.”

Rule 8VAC20-780-160-A. From a complaint.

8VAC20-780-240-B

“Based on record review and interview, staff did not complete orientation training prior to the staff member working alone with children and no later than seven days of the date of assuming job responsibilities. Evidence: 1) Staff #1 (DOH: 3/18/2024) record did not contain documentation of a completed orientation training. 2) Staff #1 confirmed that they have not received orientation training. 3) Staff #6 confirmed that Staff #1 has not received orientation training.”

Rule 8VAC20-780-240-B. From a complaint.

8VAC20-780-550-G

“Based on record review, the center failed to ensure that all emergency drills were documented. Evidence: 1) The center did not have documentation of a fire evacuation drill for March 2024.”

Rule 8VAC20-780-550-G. From a complaint.

8VAC20-780-70

“Based on record review, the center failed to ensure that all staff records were complete. Evidence: 1) Staff #1 (DOH: 3/18/2024) record did not contain a name, address, and telephone number of a person to be notified in an emergency.”

Rule 8VAC20-780-70. From a complaint.

8VAC20-780-350-B-3

“Based on record review and interviews, the center failed to have the required staff-to children ratios whenever children were in care. Evidence: 1) According to the facility’s Child Supervision Record (CSR) document, on 02/28/2024 the Discovery Preschool classroom (2 year olds) was out of ratio from 9:15am until Staff #7 arrived at 9:20am. 17 children were present at 9:15am with Staff #3 and Staff #10. 2) Staff #6 confirmed that the classroom was out of ratio during the time mentioned.”

Rule 8VAC20-780-350-B-3. From a complaint.

8VAC20-780-350-B-4

Rule 8VAC20-780-350-B-4. From a complaint.

8VAC20-780-60-A

“Based on record review, the center did not ensure that each child record contains all required information. Evidence: 1) There was no emergency contact information on file for Child #3.”

Rule 8VAC20-780-60-A. From a complaint.

8VAC20-790-600-F

Rule 8VAC20-790-600-F.

8VAC20-780-270-A

“Based on observation, the center did not ensure all areas of the center, inside, were maintained in a safe condition. Evidence: The play kitchen set in the Two’s classroom was missing a handle on the cabinet door under the play sink and a metal screw was exposed.”

Rule 8VAC20-780-270-A.

8VAC20-780-280-B

“Based on observation, the center failed to ensure that hazardous substances were kept in a locked place. Evidence: In the Twos classroom, two (2) multi-surface cleaners and one (1) disinfectant spray was observed under the changing table in an unlocked cabinet accessible to children.”

Rule 8VAC20-780-280-B.

8VAC20-780-520-A

“Based on observation, over the counter skin products were kept beyond their expiration dates. Evidence: There were two (2) expired diaper creams in the bin under the diaper changing table in the Twos classroom.”

Rule 8VAC20-780-520-A.

8VAC20-780-520-C

“Based on observation, diaper cream was observed not labeled and accessible to children. Evidence: 1) In the Twos classroom, two (2) diaper creams were observed not labeled with a child’s name. 2) In the Twos classroom nineteen (19) diaper creams were observed in an unlocked cabinet under the changing table that is accessible to children.”

Rule 8VAC20-780-520-C.

8VAC20-780-60-A

“Based on record review, the center did not ensure that each child record contained the address of two designated people to call in an emergency if a parent cannot be reach. Evidence: 1) Child #4 had one (1) listed emergency contact in their record. 2) Child #6 had one (1) listed emergency contact in their record.”

Rule 8VAC20-780-60-A.

22.1-289.035-A

“Based on a review of staff records, 1 out of 4 staff records reviewed did not have a current sworn statement or affirmation on file. Evidence: 1. Staff B (doh: 1/13/2003) had a sworn statement on file that was dated 12/8/2017.”

Rule 22.1-289.035-A.

Based on observation, the center did not maintain the required staff to child ratios in the Pre-K classroom.

“Evidence: 1. At approximately, 12:01pm, Staff A was observed to be in the Pre-K classroom supervising 12 children. Staff A stated “The other teacher (Staff B) is in the bathroom with the other half of the children.” At approximately, 12:06pm, the Director stepped into the classroom to support Staff A in maintain the required ratio of 1 staff member for every 10 children until Staff B returned from the bathroom area, which is located down the hallway.”

Rule 8VAC20-780-350-B-4.

8VAC20-780-440-B

“Based on observation cots were not identified for use by a specific child. Evidence The occupied cots in the Pre-K and Preschool classrooms were not labeled for individual use by a specific child.”

Rule 8VAC20-780-440-B.

8VAC20-780-500-B

“Based on observation, the diapering surface is not being cleaned and sanitized after each use. Evidence The diapering surface was not cleaned and sanitized after each use in the Discovery Preschool classroom. The surface was sprayed with a solution to clean it, but not a solution to sanitize it.”

Rule 8VAC20-780-500-B.

Based on a review of staff records, 2 out of 4 staff did not have a copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individuals have resided in the preceding five years.

“Evidence: 1. Staff #1 (doh: 3/5/2003) did not have an out-of-state search of the child abuse and neglect registry or equivalent registry from state #1 in which the employee has lived in the preceding 5 years. 2. Staff #1 (doh: 3/5/2003) did not have an out-of-state sex offender search from state #1 in which the employee has lived in the preceding 5 years. 3. Staff #3 (doh: 9/7/2021) did not have an out-of-state criminal history check from state #2 in which the employee has lived in the preceding 5 years.”

Rule 63.2(17)-1720.1-B-4.