Hearth Record

Highland Children’s House-Hot Springs

A child day center in Hot Springs, Virginia 24445

49 Panther Drive, Hot Springs, Virginia 24445. (540) 468-1100.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 20 deficiencies in 6 months of the last 36. Last cited Oct 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

13 inspections on record, the latest on Oct 28, 2026.

20 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

20 deficiencies in 6 months of the last 36. Last cited Oct 2026. The last 3 years, to Nov 5, 2026.

20 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Oct 28, 2026: inspection5 deficiencies
  • 8VAC20-780-260-B

    “SYSTEMIC DEFICIENCY After the first license, annual approval from the health department shall be provided. The annual approval was overdue by 3 months.”

    Rule 8VAC20-780-260-B.

  • REPEAT VIOLATION;SYSTEMIC VIOLATION Hazardous substances must be in a locked place that prevents access by children.

    “In Classroom A, the cleaning solution and sanitizing solution were in an unlocked cabinet, within reach of children.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-440-G

    “Cribs shall be used for children under 12 months of age. Child 5 (7 ? months old) was observed sleeping on a crib mattress on the floor. Child 6 (11 months old) was observed sleeping on a cot on the floor.”

    Rule 8VAC20-780-440-G.

  • 8VAC20-780-570-E

    “Prepared infant formula shall be refrigerated, dated and labeled with the child’s name. There were two unrefrigerated bottles that were not labeled or dated on the floor in Classroom B.”

    Rule 8VAC20-780-570-E.

  • 8VAC20-780-60-A

    “The center shall maintain a separate record for each enrolled child that contains the elements required by the standards. The records for Child 2 and Child 3 did not contain all of the required information.”

    Rule 8VAC20-780-60-A.

Feb 20, 2026: subsidy health and safety inspection3 deficiencies
  • 22.1-289.035-B-1

    “The center is required to obtain a completed sworn statement prior to the employee’s first day of employment. The sworn statement for Staff #1 (employed for over 2 months) was not documented prior their first day of employment.”

    Rule 22.1-289.035-B-1.

  • Hazardous substances must be in a locked place that prevents access by children.

    “In Classroom A, a bottle of multi-surface cleaner was in an unlocked cabinet, within reach of children. In Classroom B, the cleaning solution and sanitizing solution were in an unlocked cabinet, within reach of children.”

    Rule 8VAC20-780-280-B.

  • Staff records shall be kept for each person that contain all the required information.

    “The record for Staff #1 (employed for over 2 months) and Staff #3 (employed over one month) was missing two required components.”

    Rule 8VAC20-780-70.

Nov 13, 2025: inspection1 deficiency
  • 8VAC20-780-150-B

    “Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for child #1, in care for 2 weeks, was not signed.”

    Rule 8VAC20-780-150-B.

May 22, 2025: inspection1 deficiency
  • The center shall maintain and keep at the center a separate record for each child enrolled that contains all the required information.

    “The record for Child #1, enrolled for three months, was missing the following required components: Name, address, and phone number of two designated people to call in an emergency if a parent cannot be reached.”

    Rule 8VAC20-780-60-A.

Nov 6, 2024: inspection7 deficiencies
  • Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department.

    “The immunization record for children 1 and 3 were not signed and dated.”

    Rule 8VAC20-780-150-B.

  • In areas used by preschool age or younger children, electrical outlets shall have protective covers.

    “Children in the Infant/Toddler room were playing next to one uncovered outlet that were within their reach.”

    Rule 8VAC20-780-290-A-3.

  • Each restroom shall be equipped with soap, toilet paper, and disposable towels or an air dryer within reach of children.

    “Three of the restrooms did not have disposable towels or an air dryer.”

    Rule 8VAC20-780-320-B.

  • Each grouping of children shall have at least one staff regularly present who meets lead teacher qualifications.

    “Staff #2, who did not meet lead teacher qualifications, was alone with a group of infants for 30 minutes while the program lead left the building to obtain towels off premises.”

    Rule 8VAC20-780-340-D.

  • Children’s hands shall be washed with soap and running water or a disposal wipe before and after each feeding.

    “Staff # 2 was feeding an infant and the infant’s hands were not washed with soap and water or with a disposal wipe before and after the feeding”

    Rule 8VAC20-780-500-A.

  • When the center provides snacks, a menu listing food to be served the current week period.

    “The center did not provide a menu for the snacks that are served daily.”

    Rule 8VAC20-780-560-F.

  • Tables and high chair trays shall be sanitized before and after each use for feeding; and Cleaned at least daily.

    “The tables in the infant room were cleaned after feeding and not sanitized before and after feeding.”

    Rule 8VAC20-780-560-J.

Aug 6, 2024: inspection3 deficiencies
  • Based on review of five staff’s records, the center failed to ensure that no person shall be hired for compensated employment prior to the enter obtaining an employment eligibility letter upon completion of a fingerprint background check as required by the Code of Virginia.

    “Evidence: 1.Staff # 2 had a documented hire date of 05/28/2024 and on the fingerprint letter of eligibility was dated 06/12/2024.”

    Rule 22.1-289.035-B-2.

  • Based on interviews, the center failed to ensure that all crib sheets were washed daily.

    “Evidence: Confirmed by infant room staff the crib sheets were washed weekly.”

    Rule 8VAC20-780-450-C.

  • Based on observation, the center failed to ensure that disposable diapers were disposed in a leakproof or plastic-lined storage system that is either foot-operated or used in such a way that neither the staff member’s hand nor the soiled diaper touches an exterior surface of the storage system during disposal.

    “Evidence: The storage system for soiled diapers had a swinging lid that the soiled diaper or the staff member’s hand would touch when disposing the soiled diaper.”

    Rule 8VAC20-780-500-B.

All 13 visits on record
Visits on record
DateVisitWhat the record says
Oct 28, 2026Inspection5 violations cited
Aug 26, 2026InspectionNo violations cited
Feb 20, 2026Subsidy health and safety inspection3 violations cited
Feb 20, 2026InspectionNo violations cited
Nov 13, 2025Subsidy health and safety inspectionNo violations cited
Nov 13, 2025Inspection1 violation cited
Aug 4, 2025Complaint inspectionNo violations cited
May 22, 2025Subsidy health and safety inspectionNo violations cited
May 22, 2025Inspection1 violation cited
Nov 6, 2024Inspection7 violations cited
Nov 4, 2024Subsidy health and safety inspectionNo violations cited
Aug 6, 2024Inspection3 violations cited
Apr 24, 2024InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Nov 29, 2026.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 32 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 1 complaint inspection on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 3 child care providers in Bath County, the middle value for violations cited in the last three years was 17; this one had 20.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

2 of the 3 in Bath County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Highland Children’s House-Hot Springs This child care provider20
Warm Springs Presbyterian Church0
Connections Child Care & Learning Center17

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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