New Heights Academy
A child day center in Richmond, Virginia 23238
1121 Gaskins Road, Richmond, Virginia 23238. (804) 997-3032.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 49 deficiencies in the last three years
- Oct 282026 the latest visit on record
- 130 children, its capacity in the state’s list
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
14 inspections on record, the latest on Oct 28, 2026.
49 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
49 deficiencies in 8 months of the last 36. Last cited Oct 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
Oct 28, 2026: subsidy health and safety inspection2 deficiencies
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Repeat Violation: The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center.
“Child #3, enrolled for two months, had an immunization record dated 11 days after the date of enrollment.”
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Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information.
“The record for Child #4, enrolled for 31 days, was missing two emergency contacts.”
Jul 9, 2026: inspection2 deficiencies
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The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center.
“Child #4, enrolled for over three months, had an immunization record that was dated one day after date of enrollment.”
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Repeat Violation: Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.
“In the toddler room and the infant room, an exhaust cover located on the ceiling was missing a screw, resulting in the cover being loose overhead.”
May 12, 2026: inspection6 deficiencies
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8VAC20-780-160-C
“Repeat Violation A tuberculosis (TB) screening is required every two years from the last screening. S5?s updated screening was completed 8 months late.”
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8VAC20-780-330-B
“Center shall ensure that resilient surfacing shall comply with minimum safety standards. The plastic pirate ship play structure with the attached sliding board, and the blue sliding board did not have 6 inches of resilient surfacing around the fall zones and at the exit of the sliding boards.”
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8VAC20-780-350-K
The inspectors’ words, 98 words
“In addition to staff required by rest period ratios, an additional staff member shall be always available on-site to offer immediate assistance. Licensing inspector arrived at the center at 12:55 p.m. and was unable to access the building for approximately 5 minutes when the program director arrived at the center. The program director reported that staff were unable to answer the door as they were all in the classrooms with children. Licensing inspector observed all staff members were in coverage with children with no additional staff on-site until the program director entered the center with the licensing inspector.”
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8VAC20-780-40-J
“Repeat Violation The center is required to update the injury prevention procedures at least annually based on documentation of injuries and a review of the activities and services. The review of the injury prevention procedures was not documented.”
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8VAC20-780-500-C
“Toilet chairs shall be emptied promptly and cleaned after each use. Licensing inspector observed a toilet chair in the children’s bathroom with urine present that was not emptied promptly and cleaned.”
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8VAC20-780-550-O
“The center shall notify the parent by the end of the day of any known minor injuries. The injury report dated 12/18/2025 documented that the parent of the child was notified of the injury 12/19/2025.”
Dec 18, 2025: subsidy health and safety inspection3 deficiencies
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8VAC20-790-600-D-1
“Staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation. The record for S3 did not contain the certification due by 08/30/2025.”
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8VAC20-790-600-D-2
“Staff who work directly with children shall have within 90 days of the date of employment current certification in first aid. The record for S3 did not contain the certification due by 08/30/2025.”
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8VAC20-790-600-F
“Repeat Violation Staff shall complete annually the department’s health and safety update course. The record for S4 did not contain documentation of this annual training due by 11/2025.”
Dec 18, 2025: inspection8 deficiencies
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8VAC20-780-160-C
“A tuberculosis (TB) screening is required every two years from the last screening. S4 updated screening was due 31 days ago. The updated screening has not been completed.”
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8VAC20-780-240-D
“Prior to working alone with children and within seven days of the first day of employment, staff shall be provided in writing with the center’s information listed in 8VAC20-780-420 and information required by 8VAC20-780-240-D. 1-7. The staff file for S3 employed for 16 days did not document this requirement.”
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8VAC20-780-245-A
“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. S4 did not complete any annual training between 12/11/2024 and 12/11/2025. S5 obtained 10 of the 16 required hours between 11/20/2024 ? 11/20/2025.”
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8VAC20-780-270-A
The inspectors’ words, 183 words
“Repeat Violation The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. 1. Baskets holding the children’s milk bottles in the infant room refrigerator contained a standing liquid substance of an unknown origin. 2. The freezer compartment in the infant room refrigerator had a spilled brown substance and other debris in the compartment where breast milk was stored. 3. The safety straps on multiple infant highchairs were caked with dried and sticky food debris. 4. Highchairs in the infant room failed to have the cloth covers on the chairs exposing the children to bolts that hold the chairs together. 5. Highchairs were observed to have food debris in the crevices of the chairs. 6. Food crumbs were observed on the floor in front of the pre-school children’s cubbies and unwrapped cookies in the cubbies. 7. Vinyl baseboard was missing at the door opening between the toddler and infant room. 8. Contact paper on the children’s sink cabinet in the toddler room was peeling and accessible to the children in care.”
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8VAC20-780-420-E-3
“Staff shall request at least annually parent confirmation that the required information in the child’s record is up to date. Up-to-date information is required to be requested from the parent for each child’s record at least annually. The information in the record of C1 has not been updated and is overdue by 13 days. The information in the record of C2 was overdue by 9 months.”
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8VAC20-780-560-F
“The Center is required to ensure they have a menu listing foods to be served for meals and snacks during the current one-week period. The menu posted did not specify the fruit that was served to children.”
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8VAC20-780-560-G
“When food is brought from home, the food container shall be sealed. An infant bottle observed in the refrigerator did not have a cap to cover the nipple of the bottle.”
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8VAC20-780-560-M
“Children shall not be allowed to drink while walking around. A child was observed during the inspection drinking from a cup with a straw while walking around in the infant room.”
Dec 18, 2025: complaint inspection1 deficiency
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8VAC20-780-500-A
The inspectors’ words, 113 words
“Complaint Related Children’s hands shall be washed with soap and running water or disposable wipes before and after eating meals or snacks. 1. Licensing inspector observed infant room staff hand a child a cracker for a snack without washing the child’s hands. Staff shall wash their hands with soap and water before feeding or helping children and before preparing or serving food or beverages. 1. Licensing inspector observed an infant room staff feeding one child and then feeding another child without washing their hands. 2. Licensing inspector observed an infant room staff place a child in a highchair, fix the child’s food, and then hand another child a bottle without washing their hands.”
Jun 18, 2025: subsidy health and safety inspection1 deficiency
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8VAC20-790-600-F
“Staff shall complete annually the department’s health and safety update course. The record for S3 did not contain documentation of this annual training due by 11/2024.”
Jun 18, 2025: inspection3 deficiencies
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22.1-289.035-B-3
“Repeat Violation The center must request a search of the central registry prior to the employee’s first day of employment. S1, who had been employed for more than 4 months and S2, who had been employed for less than a month did not have a central registry search requested. S1 and S2 work alone with children.”
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8VAC20-780-150-B
“Immunization records and physicals are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C1 was not signed a physician, his designee, or an official of the local health department.”
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8VAC20-780-70
“Staff records shall include information about any health problems that may interfere with staff fulfilling the job responsibilities. The staff records for S1 and S2 did not include this information.”
Feb 24, 2025: inspection12 deficiencies
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22.1-289.035-B-2
“Providers must obtain a completed national criminal background check prior to the employee’s first day of employment. S2, who had been employed for 7 days, did not have a completed national criminal background check.”
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22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee’s first day of employment. S2, who had been employed for over 1 month, did not have a central registry search requested. S2 was working alone with children.”
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22.1-289.035-B-4
“The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. S2, employed for 7 days, did not have documentation of requesting a central registry check and sexual offender check for the one state.”
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8VAC20-780-140-B
“Physical examinations shall be within certain time periods prescribed. The physical examination for C2 was completed outside the required 3 months prior to attendance.”
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8VAC20-780-150-B
“Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C5 was not signed.”
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8VAC20-780-245-A
“Staff shall complete a minimum of 16 hours of training annually, appropriate to the age of children in care. The records for S5 did not document the 16 hours of required training for 2024.”
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8VAC20-780-245-I
“The center is required to provide training on the center’s emergency preparedness plan annually and each time the plan is updated. There was no documentation of the annual review of the emergency preparedness plan.”
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8VAC20-780-270-A
“The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. There was standing water in the bottom of the refrigerator in the infant room and unidentified brown liquid dripped on the door of the refrigerator. Peeling contact paper was observed on the infant room classroom door.”
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8VAC20-780-40-J
“The center is required to update annually the injury prevention procedures based on documentation of injuries and a review of the activities and services. No documentation was available to show compliance with this requirement.”
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8VAC20-780-530-A
“At least one staff in each classroom or area where children are present shall have current certification in both CPR and first aid. S2 was observed alone with a group of children in the classroom and is not certified in pediatric CPR or first aid.”
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8VAC20-780-550-P
“The center shall maintain written records of children’s injuries that contains all of the required information. The injury report dated 08/19/2024 did not document the time of parental notification.”
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8VAC20-780-70
“Each center shall maintain a record for each staff that contains all the required information. The records for S1 and S2 did not document health information about any health problems that may interfere with fulfilling the job responsibilities.”
May 7, 2024: inspection4 deficiencies
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8VAC20-780-240-A
“Based on record review, the provider failed to ensure that staff shall complete the Virginia Department of Education-sponsored orientation course within 90 days of employment. Evidence: The record for S3, employed 11/20/2023 did not contained a certificate of completion of the Virginia Preservice Training. The record for S1, employed 12/18/2023 did not contained a certificate of completion of the Virginia Preservice Training.”
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(Repeat violation)
“Based on observation, the provider did not ensure that all areas of the center be maintained in a clean, safe, and operable condition. Evidence: The refrigerator used to store children’s lunch boxes was caked with unidentified debris. The bathroom used by children had broken floor tiles creating a fall hazard. The plastic henge cover on the children’s bathroom door is ripped exposing the door henges. The diaper changing pad in the infant room was ripped and exposing absorbent foam material.”
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Based on observation, the staff-to-child ration of 1:4 for children birth up to 16 months was not followed when children were in care.
“Evidence: Licensing inspector entered the infant room and observed five infants with S4. S4 reported a staff member calling out that morning.”
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Based on observation, the staff-to-child ration of 1:5 for children 16 months up to 24 was not followed when children were in care.
“Evidence: Licensing inspector entered the preschool class and observed six children with S1. The youngest child in the classroom was not yet 2 years old requiring a 1:5 ratio.”
Jan 31, 2024: inspection7 deficiencies
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8VAC20-770-60-C-2
“Based on staff record review, the provider failed to have a central registry findings within 30 days of employment. Evidence: The record for S1, employed 12/18/2023 did not contain the findings of a central registry search.”
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8VAC20-780-140-A
“Based on record review, the provider failed to ensure that each child shall have a physical examination by or under the direction of a physician before the child’s attendance or within 30 days after the first day of attendance. Evidence: The record for C3, enrolled 11/20/2023 did not contain a physical examination.”
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8VAC20-780-150-B
“Based on child record review, the provider failed to assure that each report of immunizations shall be signed by a licensed physician, the physician’s designee, or an official of a local health department. Evidence: The immunizations for C3 were not signed by the licensed physician, the physician’s designee, or an official of a local health department.”
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8VAC20-780-160-A
“Based on staff record review, the provider failed to ensure that one of five staff submit documentation of a negative tuberculosis screening at the time of employment or documentation completed within the last 30 calendar days of the date of employment. Evidence: The record for S1, employed 12/18/2023, contained a screening completed 11/14/2023.”
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8VAC20-780-270-A
“Based on observation, the provider did not ensure that all areas of the center be maintained in a clean, safe, and operable condition. Evidence: The child potty chair observed in the children’s bathroom was caked with unidentified debris.”
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8VAC20-780-550-D
“Based on review of the drill record, the provider failed to implement a monthly practice evacuation drill. Evidence: The drill record did not document a practice evacuation drill in November 2023.”
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8VAC20-780-60-A
“Based on review of five children records, the provider did not ensure one of five children’s records contained the required information. Evidence: The record for child, C5, enrolled 11/23/2023 did not contain documentation of viewing proof of the child’s identity and age.”
All 14 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 28, 2026 | Subsidy health and safety inspection | 2 violations cited |
| Jul 9, 2026 | Inspection | 2 violations cited |
| May 12, 2026 | Inspection | 6 violations cited |
| Feb 3, 2026 | Complaint inspection | No violations cited |
| Dec 18, 2025 | Complaint inspection | 1 violation cited |
| Dec 18, 2025 | Subsidy health and safety inspection | 3 violations cited |
| Dec 18, 2025 | Inspection | 8 violations cited |
| Jun 18, 2025 | Subsidy health and safety inspection | 1 violation cited |
| Jun 18, 2025 | Inspection | 3 violations cited |
| Feb 24, 2025 | Subsidy health and safety inspection | No violations cited |
| Feb 24, 2025 | Inspection | 12 violations cited |
| May 7, 2024 | Inspection | 4 violations cited |
| Jan 31, 2024 | Inspection | 7 violations cited |
| Aug 11, 2023 | Inspection | No violations cited |
Is it licensed?
- Child Day Center: Provisional license, expires Nov 12, 2026.
- A current subsidy provider.
- Ages: 2 months - 12 years 11 months.
- Capacity: 130 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 2 complaint inspections on record.
- 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Feb 23, 2026 | Complaint | Allegation: Housekeeping/Sanitation. Virginia’s finding: Reported/Valid. |
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 49.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Congregation Chabad Lubavitch | 5 |
| St. Mary’s Episcopal Church | 3 |
| Heavenly Playhouse Childcare Center | 25 |
| The Steward School | Not given |
| Richmond Academy | Not given |
| New Heights Academy This child care provider | 49 |
| Malalai Safi | 15 |
| The Heights Church | 5 |
| Right at School, LLC - Carver | 16 |
| Danielle Taylor | 0 |
| KinderCare Education LLC - Pump Road | 40 |
| Tuckaway-Innsbrook Child Development Center | 14 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
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Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
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Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.