Tender Tots Learning Academy LLC
A child day center in Marion, Virginia 24354
620 Railroad Drive, Marion, Virginia 24354. (276) 781-0233.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 22 deficiencies in the last three years
- Oct 282026 the latest visit on record
- 40 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
28 inspections on record, the latest on Oct 28, 2026.
22 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
When those deficiencies happened
22 deficiencies in 7 months of the last 36. Last cited Mar 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
Mar 11, 2026: subsidy health and safety inspection5 deficiencies
-
The license and any other documents required by the Superintendent shall be posted in a conspicuous place on the licensed premises.
“The findings from the most recent inspection were not posted in a conspicuous place on the premises.”
-
Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.
“In the preschool room there were spots of chipped paint.”
-
When the outdoor activity area is not adjacent to the center, there shall be at least two staff members on the outdoor activity area whenever one or more children are present.
“Two separate classes went to the playground, that is not adjacent to the center, with only one staff member present.”
-
Crib sheets shall be clean and washed daily.
“Staff reported crib sheets were washed weekly.”
-
The center shall implement a monthly practice evacuation drill.
“There was no documentation showing a completed evacuation drill for December 2025, January 2026 and February 2026.”
Oct 8, 2025: complaint inspection1 deficiency
-
The license and any other documents required by the Superintendent shall be posted in a conspicuous place on the licensed premises.
“The findings from the most recent inspection were not posted in a conspicuous place on the premises.”
Sep 3, 2025: inspection3 deficiencies
-
At least every two years from the date of the first initial screening or testing, or more frequently as if recommended by a licensed physician or the local health department, staff members shall obtain and submit the results of a follow-up tuberculosis screening.
“Staff #4 did not have an updated tuberculosis screening in their record.”
-
Hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children.
“In the two year old and three year old classrooms, a cleaning solution containing bleach was not being kept in a locked place.”
-
The center shall meet the proof of child identity and age requirements as stated in ? 22.1-289.049 of the Code of Virginia.
“The was no proof of identity in Child #5’s record.”
May 13, 2025: inspection2 deficiencies
-
The center shall provide to the licensing representative an annual fire inspection report from the appropriate fire official having jurisdiction.
“Documentation of an annual fire inspection could not be provided.”
-
The center shall provide to the licensing representative annual approval from the health department for meeting requirements for water supply and sewage disposal system.
“Documentation of annual approval from the health department could not be provided.”
Jan 8, 2025: complaint inspection2 deficiencies
-
The center shall develop written procedures for injury prevention.
“The center does not have written procedures for injury prevention.”
-
The center shall maintain a written record of children’s serious and minor injuries in which entries are made the day of occurrence.
“Child #1, who received a minor injury while in care at the center on 12/6/2024, did not have a written record of the incident.”
Oct 17, 2024: inspection1 deficiency
-
Each restroom area provided for children shall have sinks located near the toilets and that are supplied with running warm water that does not exceed 120 degrees Fahrenheit.
“Two bathrooms in the main hallway, that are used by children, measured 123.3 degrees Fahrenheit and 122.7 degrees Fahrenheit.”
Feb 26, 2024: inspection8 deficiencies
-
22.1-289.011-F
“Based on observation and interview, the center failed to have posted the last violation notice. Evidence: 1. The acknowledgement form was posted from the last inspection but not the inspection documents.”
-
8VAC20-780-270-A
“Based on observation, the center failed to keep the center in a safe and operable condition. Evidence: 1. In the classroom near the back door there was a piece of rubber floor trim that had detached from the wall and was laying in the floor.”
-
8VAC20-780-380-A
“Based on observation and interview, the center failed to have a daily schedule posted in two classrooms. Evidence: 1. Two classrooms did not have schedules posted and the director verified this.”
-
8VAC20-780-430-K
“Based on observation, the center failed to have an individual place for each child’s personal belongings. Evidence: 1. A classroom had children’s belongings stored in the hallway near the back entrance.”
-
8VAC20-780-500-B
“Based on observation, the center failed to have a nonabsorbent surface for diapering and changing. Evidence: 1. The diapering pad in the hallway had two tears in it.”
-
8VAC20-780-510-L
“Based on observation, the center failed to keep all medications locked. Evidence: 1. In the office in a unlocked upper cabinet there was a bottle of Robitussin and children’s Tylenol. The office door was not locked.”
-
8VAC20-780-520-C
“Based on observation, the center failed to have diapering cream inaccessible to children. Evidence: 1. Off the hallway there was a diapering table that had a diaper cream and an ointment that were stored on the bottom shelf of the diaper table.”
-
8VAC20-780-550-D
“REPEAT VIOLATION. Based on record review and interview, the center failed to complete all the required evacuation drills. Evidence: 1. The months of Aug., Sept., Nov. Dec, and Jan. were not completed. 2. The director verified that the drills had not been completed.”
Jul 26, 2023: inspection3 deficiencies
-
8VAC20-780-340-D
“Based on record review and interview, a staff person did not meet the qualifications to be a lead teacher. Evidence: 1. Staff # was missing documentation to be a lead teacher.”
-
8VAC20-780-550-D
“Based on record review, the center did not complete all required drills. Evidence: 1. A 06/2023 drill was not documented.”
-
8VAC20-780-60-A
“Based on record review, the center did not have all the required information in the file. Evidence: 1. Child #1 and #2 needed addresses for emergency contacts added.”
Jan 9, 2023: inspection1 deficiency
-
8VAC20-780-560-F
“Based on record review and interview, the center did not have a snack menu for the current week. Evidence: 1. There was a menu posted but it did not have the snack listed. 2. The director verified the snack was not on the menu.”
Nov 15, 2022: inspection2 deficiencies
-
8VAC20-780-350-B-1
“Based on observation and interview, the center failed to maintain staff/child ratio in the infant/toddler room. Evidence: 1. Upon entering the center at 11:00 am, two inspectors observed 13 infant and toddlers with three staff supervising (staff #1, #2 and #3). 2. Staff #1 stated staff #4 had an emergency and staff #5 was not there due to personal reasons. 3. Staff #4 stated one child had been out the previous day and was not expected today.”
-
8VAC20-780-70
“Based on record review and interview, the center failed to have the required information for staff records. Evidence: 1. Staff #1 was hired 11/15/22 and address/phone #, emergency contact name, address and phone #, and information about health problems that may interfere with fulfilling the job responsibilities, and two references were missing. 2. Staff #2 was hired 08/15/22 and is listed as program director and transcripts are provided, However, the copy is difficult to read.”
Oct 6, 2022: inspection19 deficiencies
-
8VAC20-770-60-B
“Based on record review, the center employed a person before a a sworn statement had been completed. Evidence: Staff record #3 was hired 8/16/22 and the sworn statement was dated 9/6/22 by staff #3.”
-
Based on record review, the center failed to have staff complete orientation prior to staff working alone with children and no later than seven days of the date of assuming job responsibilities.
“Evidence: 1. Staff #1, hire date 08/15/2022, and staff #2, hire date 09/15/2022 had no documentation of orientation. 2. Both staff #1 and #2 were observed working on the date of the inspection.”
-
8VAC20-780-240-D
The inspectors’ words, 127 words
“Based on review of policies and procedures, the center failed to provide written policies to staff prior to working alone with children and within seven days of the first day of employment the following policies: Evidence: 1. There were no written policies required by this section that include: procedures for supervising a child who may arrive after scheduled classes or activities including field trips have begun; procedures to confirm absence of a child when the child is scheduled to arrive from another program or from an agency responsible for transporting the child to the center; procedures for identifying where attending children are at all times, including procedures to ensure that all children are accounted for before leaving a field trip site and upon return to the center.”
-
Based on record review and interview, the center failed to have a staff person present who had daily health observation training.
“Evidence: 1. Records were reviewed and there was no documentation of any staff having daily health observation training. Staff #5 stated she was currently working to complete the training.”
-
Based on observation, the center failed to maintain the areas and equipment inside and outside in a clean, safe, and operable condition.
“Evidence: 1. There is a broken plastic brown table on the playground turned upside down with five exposed rusty nails.”
-
8VAC20-780-290-A-3
“Based on observation, the center failed to have electrical outlets with a protective cover that are of size that cannot be swallowed by children. Evidence: There is an electrical outlet outside the side door leading to the playground that does not have a protective cover.”
-
Based on observation, the center failed to have a separate playground for infants and toddlers at least 25 sq. feet of unpaved surface per infant /toddler on the outdoor area at any one time.
“Evidence: 1. The center had approximately 175 sq. feet of mats in place for infants and toddlers outside. The center has 12 infants and toddlers in care therefore 300 sq. feet of unpaved surface is required for the outdoor area.”
-
330.B: Based on observation, the center failed to ensure where playground equipment is provided, that there was resilient surfacing that complies with the minimum safety standards.
The inspectors’ words, 193 words
“Evidence: 1. There were two slides on the playground. Staff #5 verified slide #1 measured 13 inches high and slide #2 measured 16.5 inches high that were over rubber mats measuring ? inch. One inch mats are required for the entire six feet fall zone area. 2. Staff #5 verified the thickness of the mats based on the order documentation for the mats. Slide #1 had approximately five inches of a fall zone area on one side and 24 inches on another side; at the bottom of the slide shoot there was approximately one inch of fall zone area. Climbing equipment and slides are required to have resilient surfacing six feet on all sides, and four feet plus the height of the slide in front of the slide chute. 3. Slide #2 had approximately five inches of a fall zone area on one side and 24 inches on another side and between one to two inches at the end of the slide shoot. Climbing equipment and slides are required to have resilient surfacing six feet on all sides, and four feet plus the height of the slide in front of the slide chute.”
-
8VAC20-780-350-F
“Based on a review of written policies and procedures, the center failed to develop and implement a written policy and procedure that describes how the center will ensure that each group of children receives care of consistent staff or team of staff members. Evidence: The center did not have a written policy and procedure that describes how the center will ensure that each group of children receives care of consistent staff or team of staff members.”
-
Based on review of written policies and procedures, the center failed to have written procedures for prevention of shaken baby syndrome or abusive head trauma, including coping with crying baby, safe sleeping practices, and sudden infant death syndrome awareness.
“Evidence: The written policies reviewed did not have the required written procedures included.”
-
8VAC20-780-420-A
The inspectors’ words, 122 words
“The center failed to have all the required information provided to parents in writing before the child’s first day of attendance. Evidence: 1. The parent handbook was missing policies on transportation, arrival and departure of children including procedures for verifying that only persons authorized by the parent are allowed to pick up the child, picking up children after closing, and when a child is not picked up for emergency situations including inclement weather or natural or man-made disasters; sunscreen and insect repellent, the custodial parent’s right to be admitted t the center as required by 22.1-289.054 of the Code of Virginia; policy for communicating an emergency situation with parents; general daily schedules for the age of the enrolling child; and food policies.”
-
Based on observation, the center failed to ensure that the climbing portions of indoor slides and climbing equipment 36 inches or more were located over resilient surfacing.
“Evidence: A dome climbing structure in the preschool room was 48 inches high and did not have resilient surfacing underneath.”
-
Based on observation and interview, the center failed to have rest mats identified for use by a specific child.
“Evidence: Rest mats were observed being used with no identification. Staff verified that the mats were not identified for use by a specific child.”
-
Based on observation, the center failed to have a menu for the current one-week period.
“Evidence: The menu posted was dated for the week of 09/26/22. The date of the inspection was 10/6/22.”
-
Based on observation, the center failed to have prepared infant formula labeled with the child’s name and dated.
“Evidence: An infant was observed being fed by staff and the bottle was not labeled with a child’s name or dated.”
-
Based on record review, the center failed to maintain a record for each child enrolled with all the required information.
The inspectors’ words, 201 words
“Evidence: 1. Child #1?s record did not contain the following: first day of attendance; parent(s) work phone number and place of employment; parent(s) name, address, and home number; name, address, and phone number of two emergency contacts; names of persons authorized to pick up the child; allergies and intolerance for medication or any other substance; action to take in an emergency; previous child day care and schools attended by child; documentation of written agreement between parent and the center by the first day of the child’s attendance. 2. Child #2?s record did not contain the following: first day of attendance; previous child day care and schools attended by child; documentation of written agreement between parent and the center by the first day of the child’s attendance. An allergy was listed on the enrollment form for child #2, but no action to take in an emergency situation was listed. 3. Child #3?s record did not contain the following: first day of attendance; name, address, and phone number of two emergency contacts; previous child day care and schools attended by child. 4. Child #4?s record did not contain the following: first day of attendance; previous child day care and schools attended by child.”
-
8VAC20-780-70
The inspectors’ words, 269 words
“Based on record review, the center failed to have the required information in a record for each staff person. Evidence: 1. Staff record #1 did not have the following: an address and telephone number of a person to be notified in an emergency; two references (required prior to employment); information about any health problems that may interfere with fulfilling the job responsibilities; or documentation of qualifications or experience required by the job position that was documented in the record. 2. Staff record #2 did not have the following: an address and telephone number of a person to be notified in an emergency; two references (required prior to employment); information about any health problems that may interfere with fulfilling the job responsibilities; or documentation of qualifications or experience required by the job position that was documented in the record. 3. Staff record #3 did not have the following: an address, and telephone number of a person to be notified in an emergency; information about any health problems that may interfere with fulfilling the job responsibilities; or documentation of qualifications or experience in the file. 4. Staff record #4 did not have the following: an address and telephone number of a person to be notified in an emergency; two references (required prior to employment); and information about any health problems that may interfere with fulfilling the job responsibilities. 5. Staff record #5 did not have the following: an address and telephone number of a person to be notified in an emergency; two references (required prior to employment); and information about any health problems that may interfere with fulfilling the job responsibilities.”
-
Based on observation, the center failed to ensure that the findings from the most recent inspection at the facility were posted.
“Evidence: The violation notice which would show the most recent findings at the facility dated 8/8/2022 was not posted.”
-
8VAC20-820-160-A-1
“Based on record review, the center failed to have each staff member submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children. Evidence: 1. Staff #3 was hired 8/16/2022 and the TB screening was completed 8/17/2022. Staff #4 was hired 9/12/2022 and the TB screening was completed 9/14/2022.”
Oct 6, 2022: complaint inspection2 deficiencies
-
8VAC20-780-330-B
“Based on observation, the center failed to where playground equipment is provided, meet the resilient surfacing requirement. Fall zones are defined as the area underneath and surrounding equipment that requires a resilient surface. A fall zone shall encompass sufficient area to include the child’s trajectory in the event of a fall while the equipment is in use. Evidence: 1. On the asphalt playground, there was a saucer swing approximately 40 inches round with no resilient surfacing under it.”
-
8VAC20-780-350-B-1
“Based on observation and interview, the center failed to maintain staff/child ratio in the infant room. Evidence: 1. Upon entering the center at 10:25 a.m., two inspectors observed 12 infants with two staff (staff #1 and staff #2 supervising). 2. Staff #2 stated staff #3 was on a break. 3. The infant room was out of ratio for approximately 2-3 minutes.”
Aug 8, 2022: inspection2 deficiencies
-
8VAC20-780-270-A
The inspectors’ words, 134 words
“Based on observation, the equipment inside and outside the center was not maintained in a safe and operable condition. Evidence: 1. In the front pre-k classroom, there was one blue and one red faucet in the bathroom accessible to children that still had water in them. 2. In the upstairs school-age classroom, there was a tv mounted to the wall that was plugged in and the cord was accessible to children. 3. The outside wooden steps and platform had the following: 1. The platform to reach the steps was splintered at the bottom board at the corner. 2. There was a nail exposed on the platform and on the fifth step up there was a nail exposed and the step was splintered. 3. The railing had a split on it approximately 2 feet long.”
-
8VAC20-780-550-C
“Based on observation, the center did not have emergency evacuation and shelter in place procedures or maps posted in a location conspicuous to staff and children ono each floor of the building. Evidence: 1. There were not procedures or maps posted.”
All 28 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 28, 2026 | Inspection | No violations cited |
| Oct 16, 2026 | Complaint inspection | No violations cited |
| Sep 24, 2026 | Complaint inspection | No violations cited |
| Aug 14, 2026 | Subsidy health and safety inspection | No violations cited |
| Mar 11, 2026 | Subsidy health and safety inspection | 5 violations cited |
| Jan 7, 2026 | Complaint inspection | No violations cited |
| Oct 8, 2025 | Complaint inspection | 1 violation cited |
| Sep 3, 2025 | Subsidy health and safety inspection | No violations cited |
| Sep 3, 2025 | Inspection | 3 violations cited |
| Sep 3, 2025 | Complaint inspection | No violations cited |
| May 13, 2025 | Inspection | 2 violations cited |
| May 13, 2025 | Subsidy health and safety inspection | No violations cited |
| Jan 8, 2025 | Complaint inspection | 2 violations cited |
| Oct 17, 2024 | Subsidy health and safety inspection | No violations cited |
| Oct 17, 2024 | Inspection | 1 violation cited |
| Feb 26, 2024 | Complaint inspection | No violations cited |
| Feb 26, 2024 | Subsidy health and safety inspection | No violations cited |
| Feb 26, 2024 | Inspection | 8 violations cited |
| Jul 26, 2023 | Subsidy health and safety inspection | No violations cited |
| Jul 26, 2023 | Inspection | 3 violations cited |
| May 22, 2023 | Subsidy health and safety inspection | No violations cited |
| May 22, 2023 | Inspection | No violations cited |
| Jan 9, 2023 | Subsidy health and safety inspection | No violations cited |
| Jan 9, 2023 | Inspection | 1 violation cited |
| Nov 15, 2022 | Inspection | 2 violations cited |
| Oct 6, 2022 | Complaint inspection | 2 violations cited |
| Oct 6, 2022 | Inspection | 19 violations cited |
| Aug 8, 2022 | Inspection | 2 violations cited |
Is it licensed?
- Child Day Center: Two Year license, expires May 29, 2027.
- A current subsidy provider.
- Ages: 1 month - 12 years 11 months.
- Capacity: 40 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.
Has Virginia acted against it?
- 8 complaint inspections on record.
- 2 complaint allegations published with Virginia’s findings, 2 of them found valid.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 2, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Oct 6, 2022 | Complaint | Allegation: Equipment. Virginia’s finding: Reported/Valid. |
| Oct 6, 2022 | Complaint | Allegation: Staff Quantity. Virginia’s finding: Reported/Valid. |
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 8 child care providers in Smyth County, the middle value for violations cited in the last three years was 2.5; this one had 22.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Marion Baptist Church Child Development Program | 2 |
| Lifetime Wellness Center, LLC | 3 |
| First United Methodist Church Preschool of Marion | 2 |
| Tender Tots Learning Academy LLC This child care provider | 22 |
| Chilhowie Church of God | 4 |
| Clinch Valley Community Action, Inc. @ Chilhowie | 0 |
| Clinch Valley Community Action, Inc. @McCready | 1 |
| Grace Christian Academy | 20 |
| Rebecca Thomas | Not given |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
-
Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.