Hearth Record

The Playhouse Academy, LLC

A child day center in Henrico, Virginia 23228

8300 Staples Mill Road, Henrico, Virginia 23228. (804) 264-1900.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 9 deficiencies in 5 months of the last 36. Last cited Oct 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

18 inspections on record, the latest on Oct 8, 2026.

9 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

9 deficiencies in 5 months of the last 36. Last cited Oct 2026. The last 3 years, to Nov 5, 2026.

9 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Oct 8, 2026: subsidy health and safety inspection2 deficiencies
  • Staff shall complete orientation training prior to the staff member working alone with children and no later than seven days of the date of assuming job responsibilities.

    “Staff #2 had no documentation of completed training and had been employed for 5 months.”

    Rule 8VAC20-780-240-B.

  • 8VAC20-790-600-F

    “Staff who work directly with children shall annually complete the department’s health and safety update course. Staff #1’s annual health and safety update was overdue by over 23 months.”

    Rule 8VAC20-790-600-F.

May 5, 2026: subsidy health and safety inspection2 deficiencies
  • The center is required to have employees undergo a background check every five years.

    “The most recent central registry check for staff #5 was overdue by one month.”

    Rule 22.1-289.035-A.

  • Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment.

    “Staff #2 TB was dated one year and six months prior to date of employment and has been employed for four days.”

    Rule 8VAC20-780-160-A.

Oct 17, 2025: inspection1 deficiency
  • 22.1-289.057-B

    “The program is required to submit results of potable water testing to VDH. The program did not have evidence of submitting test results to VDH.”

    Rule 22.1-289.057-B.

May 13, 2025: inspection1 deficiency
  • The program is required to submit to VDH and implement a plan to test potable water for lead.

    “The program did not have evidence of a testing plan submitted to VDH and/or the program did not have evidence of the implementation of the required testing plan.”

    Rule 22.1-289.057-A.

Nov 7, 2024: subsidy health and safety inspection1 deficiency
  • Staff who work directly with children shall, annually attend the department’s health and safety update course.

    “Staff #1, staff #2, staff #3, and staff #5 did not complete the department’s health and safety update course for 2024.”

    Rule 8VAC20-790-600-F.

Nov 7, 2024: inspection2 deficiencies
  • The center must request a search of the central registry prior to the employee’s first day of employment.

    “Staff #4, who had been employed for 2 days, did not have a central registry search requested.”

    Rule 22.1-289.035-B-3.

  • A tuberculosis (TB) screening is required every two years from the last screening.

    “Staff #1 updated screening was due 4 months ago. The screenings have not yet been completed.”

    Rule 8VAC20-780-160-C.

Oct 27, 2023: inspection4 deficiencies
  • 8VAC20-780-240-A

    “Based on record review, the Virginia Department of Education-sponsored orientation course was not completed within 90 calendar days of employment for new staff. Evidence: Staff #1 has not completed the Virginia Department of Education-sponsored orientation course.”

    Rule 8VAC20-780-240-A.

  • 8VAC20-780-240-B

    “Based on a review of staff records, the center did not ensure that all staff completed orientation training prior to the staff member working alone with children and no later than seven days of the date of assuming job responsibilities. Evidence: 1. Staff #1, hired 4/10/2023 has not completed orientation training.”

    Rule 8VAC20-780-240-B.

  • 8VAC20-780-245-L

    “Based on record review and staff interview, the center did not ensure there was always at least one staff member on duty who has obtained, within the last three years, instruction in performing the daily health observation of children. Evidence: 1. There was no documentation that staff had obtained the daily health observation within the last three years.”

    Rule 8VAC20-780-245-L.

  • 8VAC20-820-120-E-6

    “Based on observation, the center failed to ensure that the findings of the most recent inspection of the facility is posted on the premises of each facility. Evidence: 1. The most recent inspection dated 4/4/2023 was not posted at the center. The inspection posted was dated for 6/2/2022.”

    Rule 8VAC20-820-120-E-6.

Apr 4, 2023: subsidy health and safety inspection1 deficiency
  • 8VAC20-790-600-D-1

    “Based on review of five staff records, one record did not contain documentation of current First Aid CPR certification. Evidence: 1. The record for Staff #2 (hire date 3/26/18), did not contain current First Aid CPR certifications.”

    Rule 8VAC20-790-600-D-1.

Apr 4, 2023: inspection2 deficiencies
  • 22.1-289.036-A

    “Based on review of documentation and interview with an administrator, the center failed to obtain updated national fingerprint background check every 5 years. Evidence: 1. Staff 1?s record contained a documented criminal background check on 3/14/2018. 2. Staff 1?s criminal background was not updated every 5 years. 3. An administrator stated that an updated criminal background had not been completed for staff 1.”

    Rule 22.1-289.036-A.

  • 8VAC20-780-260-B

    “Based on a review of documentation and interview, it was determined that the center did not ensure that the annual approval from the health department is provided. Evidence: 1. The most recent annual health inspection available for viewing during the inspection was dated 5/10/2021. 2. An administrator confirmed that the annual health inspection for the facility had not been completed.”

    Rule 8VAC20-780-260-B.

Oct 25, 2022: inspection1 deficiency
  • 8VAC20-780-570-E

    “Based on observation, the center failed to ensure that prepared infant formula was labeled with the date. Evidence: Three (3) infant bottles of formula were not labeled with the date.”

    Rule 8VAC20-780-570-E.

Apr 19, 2022: inspection9 deficiencies
  • 8VAC20-780-180-A

    The inspectors’ words, 174 words

    “Based on observation and interview on April 19, 2022, a staff member was not capable of carrying out assigned responsibilities. Evidence: 1. A staff member was observed working alone in a group of 5 infants. The staff member was observed having difficulty walking and rollator walker belonging to that staff was observed just outside the gate to the infant room. The staff appeared to be unable to walk steadily in the infant area and had to hold on to stationary furniture for support. The staff was observed to be unable to pick up an infant that was laying on his back under a table. The staff was able to move the child out from under the table using her hand and then turned the infant over unto his stomach. 2. When asked if the staff was able to pick up the infants the staff stated “I would never pick up a baby knowing I can’t.” The staff member did state she was able to move the infants from the feeding table to the floor.”

    Rule 8VAC20-780-180-A.

  • 8VAC20-780-280-B

    “Based on observation on April 19, 2022, the center did not ensure that hazardous substances such as cleaning materials were kept in a locked place using a safe locking method that prevents access by children. Evidence: In the infant room a container of Clorox wipes were kept on top of the diaper changing table. The label on the container of wipes states “keep out of reach of children” and “caution.””

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-350-B-1

    “Based on observation and interview on April 19, 2022, the center did not ensure to maintain the required staff-to-children ratio of 1 staff to 4 children in the infant room (ages birth to 16 months). Evidence: The infant room had 5 infants present with 1 staff supervising. The youngest infant in the room was child #4 (age 2 months old). Administration acknowledged they were out of ratio.”

    Rule 8VAC20-780-350-B-1.

  • 8VAC20-780-350-B-2

    The inspectors’ words, 97 words

    “Based on observation, children’s record review and interview on April 19, 2022, the center did not ensure to maintain the required staff-to-children ratio of 1 staff to 5 children in the toddler room (ages 16 months to 24 months). Evidence: There were 6 children present in the toddler room with 1 staff supervising. The youngest child in the toddler room was identified by staff #2 as 16 months old (child #1). After a review of the child’s #1’s record it was determined that child #1 was 14 months old. Administration acknowledged the classroom was out of ratio.”

    Rule 8VAC20-780-350-B-2.

  • 8VAC20-780-350-B-4

    “Based on observation and interview on April 19, 2022, the center did not ensure to maintain the required staff-to-children ratio of 1 staff to 10 children in the preschool room. Evidence: There were 13 children present with 1 staff supervising in the preschool room. Administration acknowledged the classroom”

    Rule 8VAC20-780-350-B-4.

  • 8VAC20-780-500-A

    The inspectors’ words, 155 words

    “Based on observation and interview on April 19, 2022, the center did not ensure that staff wash their hands with soap and running water before serving food and before a diaper change, and they did not ensure that children wash their hands with soap and running water after a diaper change and after eating meals or snacks. Evidence: 1. Staff #1 put on gloves but did not wash her hands before serving breakfast. 2. Children in the toddler and preschool classrooms did not wash their hands after eating breakfast and immediately started playing with toys. 3. Staff #2 put on gloves prior to a diaper change but did not wash her hands. Staff #2 did not wash her hands after diapering the child. Staff #2 did not wash the child’s hands after diapering and stated she only does if the child touches themselves during the change. 4. Administration acknowledged handwashing is not being done properly.”

    Rule 8VAC20-780-500-A.

  • 8VAC20-780-560-F

    “Based on observation and interview on April 19, 2022, the center did not ensure to follow the most recent, age-appropriate nutritional requirements of a recognized authority such as the Child and Adult Care Food Program of the United States Department of Agriculture (USDA). Evidence: Children were not served fluid milk at breakfast. Administration stated they were short staffed and no one could go get it and acknowledged the children didn’t receive it.”

    Rule 8VAC20-780-560-F.

  • 8VAC20-780-560-J

    The inspectors’ words, 92 words

    “Based on observation and interview on April 19, 2022, the center did not ensure tables and high chairs are sanitized before and after each use for feeding. Evidence: 1. Staff in the 3 year old class was observed to spray sanitizing solution on the table after breakfast and immediately wipe the solution off. 2. Staff in the toddler room was observed to spray high chairs and the table with sanitizing solution and immediately wipe it away. 3. Administration acknowledged the staff are not waiting 2 minutes for the solution to air dry.”

    Rule 8VAC20-780-560-J.

  • 8VAC20-780-570-A

    The inspectors’ words, 93 words

    “Based on observation and interview on April 19, 2022, the center did not ensure when a child is placed in an infant seat or high chair, the protective belt shall be fastened securely. Evidence: 1. Child #1 (age 14 months) and child #2 (age 16 months) were observed not secured in their high chairs during breakfast. 2. Staff #2 acknowledged they were not strapped in. 3. Two infants were observed not secured in the feeding table in the infant room. 4. Staff #4 confirmed the infants were not secured in the feeding table.”

    Rule 8VAC20-780-570-A.

All 18 visits on record
Visits on record
DateVisitWhat the record says
Oct 8, 2026Subsidy health and safety inspection2 violations cited
May 5, 2026Subsidy health and safety inspection2 violations cited
Oct 17, 2025Subsidy health and safety inspectionNo violations cited
Oct 17, 2025Inspection1 violation cited
May 13, 2025Subsidy health and safety inspectionNo violations cited
May 13, 2025Inspection1 violation cited
Nov 7, 2024Subsidy health and safety inspection1 violation cited
Nov 7, 2024Inspection2 violations cited
May 9, 2024Subsidy health and safety inspectionNo violations cited
May 9, 2024InspectionNo violations cited
Feb 5, 2024Complaint inspectionNo violations cited
Oct 27, 2023Subsidy health and safety inspectionNo violations cited
Oct 27, 2023Inspection4 violations cited
Apr 4, 2023Subsidy health and safety inspection1 violation cited
Apr 4, 2023Inspection2 violations cited
Oct 25, 2022Inspection1 violation cited
Jun 29, 2022InspectionNo violations cited
Apr 19, 2022Inspection9 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jun 14, 2028.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 64 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 1 complaint inspection on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 9.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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