Promise Kids Learning Academy
A licensed child care center in Houston, Texas 77099
11221 Bissonnet St, Houston, Texas 77099. (832) 379-3334.
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The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 21 deficiencies cited in the last three years Middle in Harris County: 4
- 6 rated High by Texas, its most serious level (needs attention)
- 9 inspections on record
- 4-Star Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
21 deficiencies cited in the last three years
The middle of the 2,139 child care providers in Harris County had 4.
9 inspections on record. The latest, on Jul 15, 2026: 1 deficiency cited.
Rated High by Texas: Franchise Tax Delinquent, at the assessment on Jul 15, 2026
Rated High by Texas: Responsibilities of Caregivers - Know number of children responsible for, at the inspection on Mar 27, 2025
Rated High by Texas: Infant May Not Sleep in a Restrictive Device, at the inspection on Mar 27, 2025
3 more rated High; all are listed below.
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
20 deficiencies in 5 months of the last 36. Last cited Jul 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Jul 15, 2026: assessment1 deficiency
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Franchise Tax Delinquent
“The operations franchise tax is inactive.”
Mar 27, 2025: inspection10 deficiencies
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Responsibilities of Caregivers - Know number of children responsible for
“The caregiver in the infant class stated they were responsible for three children however five children were present in the room.”
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Infant May Not Sleep in a Restrictive Device
“During today’s inspection I observed a four month old child asleep in a rocker.”
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Responsibilities of Caregivers - Know children’s names and ages
“The caregiver in the infant classroom did not know the name and age of one of the children in the room. The caregiver was unable to provide this information upon request.”
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Training Requirements for Employees, Caregivers, and Directors - Transportation training
“Transportation training is needed for the center director.”
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Child/Caregiver Ratio - 18 Months Difference in Age
“During today’s inspection I observed five children in the infant classroom. The youngest child in the room was four months old and the oldest child was three years old. The oldest child in the room was more than eighteen months older than the youngest child.”
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Education Outside of U.S.
“One staff members file had an education document written in a foreign language that has not been translated to English.”
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Documented Annual Training Area - 24 Hours Required
“Two caregivers need 24 clock hours of annual training.”
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Written Feeding Instructions - Review and Update Every 30 Days
“Updated feeding instructions is needed for one child in care.”
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Children’s Records - Admission Information
“Records were evaluated for ten children enrolled and the following was determined: 6 of 10 needed emergency contact information. 6 of 10 needed current immunization records. 1 of 10 needed release persons. 10 of 10 needed a parent signature showing receipt of the parents rights.”
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Minimum Qualifications Employees and Caregivers - Affidavit (Form 2912)
“A Pre-Employment Affidavit is needed for two staff members.”
Sep 30, 2024: inspection5 deficiencies
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Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
“The last fire inspection was completed 06/09/2023.”
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Annual Sanitation Inspection
“The last sanitation inspection was completed 06/09/2023.”
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Fire Extinguishers Serviced
“The fire extinguisher in the kitchen is in need of servicing.”
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Liability Insurance Requirements - If No Insurance Then Must Provide Written Notification to Licensing Annually by Anniversary Date of Issuance
“The annual notification for lack of liability insurance was not completed by 09/14/2024.”
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First Aid Kit Incomplete - Tweezers
“The first aid kit was missing tweezers.”
Feb 13, 2024: inspection2 deficiencies
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Each Caregiver and the Director Must Have Current Training in pediatric CPR
“One caregiver is in need of Pediatric CPR training.”
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Cots, Beds, Mats Labeled With Child’s Name
“During this inspection I observed unlabeled nap mats. Note: This was corrected during inspection.”
Jan 5, 2024: report to the state2 deficiencies
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Responsibilities of Caregivers - Know children responsible for
“Based on the information obtained, it was determined a caregiver was not aware of which children they were responsible for.”
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“During this investigation, it was determined that a child was unsupervised on the outdoor playground for thirty-six minutes before being discovered.”
Nov 17, 2023: inspection1 deficiency
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Furnishings and Equipment for Toddlers - Bottles & Training Cups Labeled for Each Toddler
“Three cups in the toddler room did not have labels. Note: This was corrected during inspection.”
All 11 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jul 15, 2026 | Assessment | 1 deficiency cited |
| Mar 24, 2026 | Inspection | No violation found |
| Apr 9, 2025 | Inspection | No violation found |
| Mar 27, 2025 | Inspection | 10 deficiencies cited |
| Sep 30, 2024 | Inspection | 5 deficiencies cited |
| Feb 13, 2024 | Inspection | 2 deficiencies cited |
| Jan 9, 2024 | Inspection | No violation found |
| Jan 5, 2024 | Report to the state | 2 deficiencies cited |
| Dec 20, 2023 | Inspection | No violation found |
| Nov 17, 2023 | Inspection | 1 deficiency cited |
| Aug 31, 2023 | Inspection | No violation found |
Is it licensed?
- Licensed Center, permit issued Mar 6, 2024.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 113 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 1 report to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Texas Rising Star: 4-Star (the highest of three levels).
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 2139 child care providers in Harris County, the middle value for deficiencies cited in the last three years was 4; this one had 21.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Promise Kids Learning Academy This child care provider | 21 |
| KY Thi Nguyen | 2 |
| Kiz Planet Learning Center | 24 |
| Kim Thai | 2 |
| Happiness Learning Center | 12 |
| Quy Thi Nguyen | 1 |
| Hum Pham | 22 |
| Kidz School Daycare Learning Center | 15 |
| Micheline Reese | 10 |
| Winners Children Academy | 16 |
| America’s Choice Child Care | 11 |
| Sandra Brown Ratliff | 2 |
| Thi Vo | 12 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
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Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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