Hearth Record

Primrose School of Plano at Headquarters

A licensed child care center in Plano, Texas 75024

6788 Headquarters Dr, Plano, Texas 75024. (972) 682-3315.

Texas’s own record, on its child care search

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The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 6 deficiencies in 5 months of the last 36. Last cited Apr 2026. Most serious: High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

6 deficiencies cited in the last three years

The middle of the 647 child care providers in Collin County had 2.

33 inspections on record. The latest, on Sep 10, 2026: no violation found.

Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Apr 13, 2026

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Apr 13, 2026

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Oct 23, 2025

2 more rated High; all are listed below.

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

6 deficiencies in 5 months of the last 36. Last cited Apr 2026. Most serious: High. The last 3 years, to Nov 5, 2026.

6 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Apr 13, 2026: report to the state2 deficiencies
  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: May 12, 2026. Correction verified: May 28, 2026.

  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “During an investigation it was found that a child was left unsupervised in a classroom at the operation.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: May 12, 2026. Correction verified: May 28, 2026.

Oct 23, 2025: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 4, 2025. Correction verified: Nov 10, 2025.

Jun 12, 2025: report to the state1 deficiency
  • Provide care consistent with child’s habits, interests, strengths, special needs, including any special supervision needs

    “This standard was found to be deficient.”

    Rule 746.1203(4). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 25, 2025. Correction verified: Jul 2, 2025.

Jul 26, 2024: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 5, 2024. Correction verified: Aug 5, 2024.

May 23, 2024: report to the state1 deficiency
  • Prohibited Punishments - Corporal Punishment

    “Based on the investigation it was determined that a caregiver hit a child.”

    Rule 746.2805(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 5, 2024. Correction verified: Jun 6, 2024.

10 deficiencies older than three years
Oct 20, 2023: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “This standard was found to be deficient during the investigation.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 17, 2023. Correction verified: Nov 29, 2023.

May 25, 2023: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 22, 2023. Correction verified: Jul 3, 2023.

May 6, 2023: report to the state2 deficiencies
  • Responsibilities of Employees and Caregivers -Relate to Children

    “Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.”

    Rule 746.1201(2). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 21, 2023. Correction verified: Jun 29, 2023.

  • Prohibited Punishments - Corporal Punishment

    “Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.”

    Rule 746.2805(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 21, 2023. Correction verified: Jun 29, 2023.

Feb 28, 2023: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Mar 21, 2023. Correction verified: Mar 29, 2023.

Jul 12, 2022: report to the state2 deficiencies
  • Responsibilities of Caregivers - Supervision of Children

    “A child was left unsupervised in a hallway at the operation.”

    Rule 746.1203(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 27, 2022. Correction verified: Aug 1, 2022.

  • Parental Communication - Situation that Placed a Child at Risk

    “The operation failed to notify the child?s parents immediately when their child was left unattended while in care.”

    Rule 746.307(b)(4). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 27, 2022. Correction verified: Aug 1, 2022.

Feb 1, 2022: report to the state1 deficiency
  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn’t not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Apr 8, 2022. Correction verified: Apr 4, 2022.

Dec 21, 2021: report to the state2 deficiencies
  • Prohibited Punishments - Humiliating, Rejecting, Yelling

    “This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.”

    Rule 746.2805(6). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 2, 2022. Correction verified: Jan 20, 2022.

  • No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers

    “This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.”

    Rule 746.3703(d). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 2, 2022. Correction verified: Jan 20, 2022.

All 54 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Sep 10, 2026InspectionNo violation found
Sep 8, 2026Report to the stateNo violation found
May 28, 2026InspectionNo violation found
Apr 14, 2026InspectionNo violation found
Apr 13, 2026Report to the state2 deficiencies cited
Mar 26, 2026InspectionNo violation found
Nov 10, 2025InspectionNo violation found
Oct 24, 2025InspectionNo violation found
Oct 23, 2025Report to the state1 deficiency cited
Jul 9, 2025InspectionNo violation found
Jul 8, 2025Report to the stateNo violation found
Jul 2, 2025InspectionNo violation found
Jun 16, 2025InspectionNo violation found
Jun 12, 2025Report to the state1 deficiency cited
Apr 10, 2025InspectionNo violation found
Apr 4, 2025InspectionNo violation found
Apr 4, 2025Report to the stateNo violation found
Aug 26, 2024InspectionNo violation found
Aug 22, 2024Report to the stateNo violation found
Aug 5, 2024InspectionNo violation found
Jul 30, 2024InspectionNo violation found
Jul 26, 2024Report to the state1 deficiency cited
Jun 6, 2024InspectionNo violation found
May 24, 2024InspectionNo violation found
May 23, 2024Report to the state1 deficiency cited
May 13, 2024InspectionNo violation found
Feb 22, 2024InspectionNo violation found
Feb 20, 2024Report to the stateNo violation found
Nov 29, 2023InspectionNo violation found
Oct 24, 2023InspectionNo violation found
Oct 20, 2023Report to the state1 deficiency cited
Jul 3, 2023InspectionNo violation found
Jun 29, 2023InspectionNo violation found
Jun 13, 2023InspectionNo violation found
May 26, 2023InspectionNo violation found
May 25, 2023Report to the state1 deficiency cited
May 6, 2023Report to the state2 deficiencies cited
Mar 29, 2023InspectionNo violation found
Mar 3, 2023InspectionNo violation found
Feb 28, 2023Report to the state1 deficiency cited
Aug 9, 2022InspectionNo violation found
Aug 5, 2022Report to the stateNo violation found
Aug 1, 2022InspectionNo violation found
Jul 29, 2022InspectionNo violation found
Jul 14, 2022InspectionNo violation found
Jul 12, 2022Report to the state2 deficiencies cited
Feb 8, 2022InspectionNo violation found
Feb 1, 2022Report to the state1 deficiency cited
Jan 24, 2022InspectionNo violation found
Jan 20, 2022Report to the stateNo violation found
Dec 23, 2021InspectionNo violation found
Dec 21, 2021Report to the state2 deficiencies cited
Dec 21, 2021Report to the stateNo violation found
Oct 13, 2021Report to the stateNo violation found

Is it licensed?

  • Licensed Center, permit issued May 23, 2018.
  • Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
  • Capacity: 266 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 21 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Not rated in Texas Rising Star.
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 6.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

11 of the 647 in Collin County, as the source lists them, same ZIP code first
PlaceDeficiencies, 3 years
Preston Abc Day School6
Life Time Fitness Camps2
Kids USA Learning Center5
Alpha Montessori6
Bright Horizons at Yum Plano0
Lovedale Montessori Academy1
Primrose School of Plano at Headquarters This child care provider6
Jpm Chase Back Up Child Care Center Plano Legacy1
Preston Meadow Kids Day Out0
New Star Academy1
Karlandrea BennettNot given
Bright Horizons at Legacy11

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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