Primrose School of Plano at Headquarters
A licensed child care center in Plano, Texas 75024
6788 Headquarters Dr, Plano, Texas 75024. (972) 682-3315.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.
The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 6 deficiencies cited in the last three years Middle in Collin County: 2
- 5 rated High by Texas, its most serious level (needs attention)
- 33 inspections on record
- Not rated Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 647 child care providers in Collin County had 2.
33 inspections on record. The latest, on Sep 10, 2026: no violation found.
Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Apr 13, 2026
Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Apr 13, 2026
Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Oct 23, 2025
2 more rated High; all are listed below.
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
6 deficiencies in 5 months of the last 36. Last cited Apr 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Apr 13, 2026: report to the state2 deficiencies
-
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.”
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“During an investigation it was found that a child was left unsupervised in a classroom at the operation.”
Oct 23, 2025: report to the state1 deficiency
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.”
Jun 12, 2025: report to the state1 deficiency
-
Provide care consistent with child’s habits, interests, strengths, special needs, including any special supervision needs
“This standard was found to be deficient.”
Jul 26, 2024: report to the state1 deficiency
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
May 23, 2024: report to the state1 deficiency
-
Prohibited Punishments - Corporal Punishment
“Based on the investigation it was determined that a caregiver hit a child.”
10 deficiencies older than three years
Oct 20, 2023: report to the state1 deficiency
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“This standard was found to be deficient during the investigation.”
May 25, 2023: report to the state1 deficiency
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.”
May 6, 2023: report to the state2 deficiencies
-
Responsibilities of Employees and Caregivers -Relate to Children
“Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.”
-
Prohibited Punishments - Corporal Punishment
“Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.”
Feb 28, 2023: report to the state1 deficiency
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.”
Jul 12, 2022: report to the state2 deficiencies
-
Responsibilities of Caregivers - Supervision of Children
“A child was left unsupervised in a hallway at the operation.”
-
Parental Communication - Situation that Placed a Child at Risk
“The operation failed to notify the child?s parents immediately when their child was left unattended while in care.”
Feb 1, 2022: report to the state1 deficiency
-
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn’t not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.”
Dec 21, 2021: report to the state2 deficiencies
-
Prohibited Punishments - Humiliating, Rejecting, Yelling
“This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.”
-
No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
“This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.”
All 54 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 10, 2026 | Inspection | No violation found |
| Sep 8, 2026 | Report to the state | No violation found |
| May 28, 2026 | Inspection | No violation found |
| Apr 14, 2026 | Inspection | No violation found |
| Apr 13, 2026 | Report to the state | 2 deficiencies cited |
| Mar 26, 2026 | Inspection | No violation found |
| Nov 10, 2025 | Inspection | No violation found |
| Oct 24, 2025 | Inspection | No violation found |
| Oct 23, 2025 | Report to the state | 1 deficiency cited |
| Jul 9, 2025 | Inspection | No violation found |
| Jul 8, 2025 | Report to the state | No violation found |
| Jul 2, 2025 | Inspection | No violation found |
| Jun 16, 2025 | Inspection | No violation found |
| Jun 12, 2025 | Report to the state | 1 deficiency cited |
| Apr 10, 2025 | Inspection | No violation found |
| Apr 4, 2025 | Inspection | No violation found |
| Apr 4, 2025 | Report to the state | No violation found |
| Aug 26, 2024 | Inspection | No violation found |
| Aug 22, 2024 | Report to the state | No violation found |
| Aug 5, 2024 | Inspection | No violation found |
| Jul 30, 2024 | Inspection | No violation found |
| Jul 26, 2024 | Report to the state | 1 deficiency cited |
| Jun 6, 2024 | Inspection | No violation found |
| May 24, 2024 | Inspection | No violation found |
| May 23, 2024 | Report to the state | 1 deficiency cited |
| May 13, 2024 | Inspection | No violation found |
| Feb 22, 2024 | Inspection | No violation found |
| Feb 20, 2024 | Report to the state | No violation found |
| Nov 29, 2023 | Inspection | No violation found |
| Oct 24, 2023 | Inspection | No violation found |
| Oct 20, 2023 | Report to the state | 1 deficiency cited |
| Jul 3, 2023 | Inspection | No violation found |
| Jun 29, 2023 | Inspection | No violation found |
| Jun 13, 2023 | Inspection | No violation found |
| May 26, 2023 | Inspection | No violation found |
| May 25, 2023 | Report to the state | 1 deficiency cited |
| May 6, 2023 | Report to the state | 2 deficiencies cited |
| Mar 29, 2023 | Inspection | No violation found |
| Mar 3, 2023 | Inspection | No violation found |
| Feb 28, 2023 | Report to the state | 1 deficiency cited |
| Aug 9, 2022 | Inspection | No violation found |
| Aug 5, 2022 | Report to the state | No violation found |
| Aug 1, 2022 | Inspection | No violation found |
| Jul 29, 2022 | Inspection | No violation found |
| Jul 14, 2022 | Inspection | No violation found |
| Jul 12, 2022 | Report to the state | 2 deficiencies cited |
| Feb 8, 2022 | Inspection | No violation found |
| Feb 1, 2022 | Report to the state | 1 deficiency cited |
| Jan 24, 2022 | Inspection | No violation found |
| Jan 20, 2022 | Report to the state | No violation found |
| Dec 23, 2021 | Inspection | No violation found |
| Dec 21, 2021 | Report to the state | 2 deficiencies cited |
| Dec 21, 2021 | Report to the state | No violation found |
| Oct 13, 2021 | Report to the state | No violation found |
Is it licensed?
- Licensed Center, permit issued May 23, 2018.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 266 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 21 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Not rated in Texas Rising Star.
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 6.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Preston Abc Day School | 6 |
| Life Time Fitness Camps | 2 |
| Kids USA Learning Center | 5 |
| Alpha Montessori | 6 |
| Bright Horizons at Yum Plano | 0 |
| Lovedale Montessori Academy | 1 |
| Primrose School of Plano at Headquarters This child care provider | 6 |
| Jpm Chase Back Up Child Care Center Plano Legacy | 1 |
| Preston Meadow Kids Day Out | 0 |
| New Star Academy | 1 |
| Karlandrea Bennett | Not given |
| Bright Horizons at Legacy | 11 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
-
Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.